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Is this normal? (Glare) (Oculus quest)

jmstoker95jmstoker95 Posts: 13
NerveGear
edited July 2019 in Oculus Quest
Hello all.

Some of you may have seen my previous post, but I have decided to make another since my question has slightly changed.

When ever the center of my headset's vision is on a dark colour, a glare appears in the center of the headset vision that appears to be a reflection of any white/light colours near by. 

I have taken a few screen shots and tried to simulate the glare I get, please see the screen shots below.



Above we see the original screen shot.

In the image below I have attempted to recreate the glare I see in my headset (center of black image). If I tilt the headset up and down, the glare moves up and down (the glare is always in the center of the vision). I think the glare is a reflection of the white pixels below the black image.



In the next image I have widened the screen so there is now white at the bottom and sides. You can therefore see that the centered glare reflection matches the white pixels.



This sort of glare always appears in the center of the vision, when enough lightly coloured pixels are present. So, I also get this glare from the aurora lights in the sky in the background. The glare is only visible when there is a lot of dark, for example in the Vader Immortal game. 

I have come across "god rays", where the glare emanates from white pixels. However, this glare is always in the center of the headset vision. When I look up as in the image below, I don't see any glare on the black image. The glare moves up and stays in the center of the headset vision. 



Would anyone please be willing to try this experiment on their quest and see if you get the same glare? To do this test I simply searched for images using the search word "black" in the oculus browser, and selected an image.

The glare intensity is similar if not worse than what I have tried to create here, and there is more glare all around in general.

I would be very curious to hear if others get the same results. I would like to know, as I can still get a replacement since I ordered through Amazon.

Some more points in case anyone is curous:
- If I close either eye, the glare remains the same (so I don't think it is a scratch)
- If I rotate my head, the glare doesn't change
- If I move my head up/down/left/right  the glare goes up/down/left/right (always stays in the center)

Thanks! 
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Comments

  • SpuzzumSpuzzum Posts: 843
    3Jane
    Screenshots aren't really going to show godrays, as that's something caused by the lenses themselves. Unless by screenshots you meant captured using a camera, and not the internal screenshot function.

    This is what godrays should look like...streaks coming off the white images. Not too sure what's going on in your pics though...I do see the faded spots in the black screen of the video portion though...maybe that's just the browser(?).


  • RaiwonRaiwon Posts: 15
    NerveGear
    edited July 2019
    got the same... thought it was a hardware fault at first now I'm not so sure anymore.
  • mike.k.kohnkemike.k.kohnke Posts: 11
    NerveGear
    I got that, but cleaning the lenses and adjusting the slider helped some.
  • jmstoker95jmstoker95 Posts: 13
    NerveGear
    edited July 2019
    Spuzzum said:
    Screenshots aren't really going to show godrays, as that's something caused by the lenses themselves. Unless by screenshots you meant captured using a camera, and not the internal screenshot function.

    This is what godrays should look like...streaks coming off the white images. Not too sure what's going on in your pics though...I do see the faded spots in the black screen of the video portion though...maybe that's just the browser(?).


    No. I took screen shots and then edited them with photoshop to try and recreate what I am seeing. 

    It's not only in the browser sadly, I just used the browser as a test. 

    I believe that this is different from God rays.

    Do you get something similar if you focus on dark/black areas when there are light/white pixels surrounding the black?
  • jmstoker95jmstoker95 Posts: 13
    NerveGear
    I got that, but cleaning the lenses and adjusting the slider helped some.
    Thanks good to know. After cleaning the lens is it hardly noticeable or is it still quite obvious? On mine it's very obvious/quite intense
  • jmstoker95jmstoker95 Posts: 13
    NerveGear
    Raiwon said:
    got the same... thought it was a hardware fault at first now I'm not so sure anymore.
    I think it is hardware, but I'm trying to figure out if it's normal or whether it's a defect. 
  • jmstoker95jmstoker95 Posts: 13
    NerveGear
    Raiwon said:
    got the same... thought it was a hardware fault at first now I'm not so sure anymore.
    I think it is hardware, but I'm trying to figure out if it's normal or whether it's a defect. 
    Oculus support tried the same test that I did and said they saw the same thing, so my guess is that it's normal. I'd be interested to see though if there is anyone that doesn't get this
  • Shadowmask72Shadowmask72 Posts: 4,072 Valuable Player
    I get this quite a bit now. Seems to be worse now than before funnily enough. Maybe I've become more sensitive to it?


    System Specs: RTX 2080 ti , i9 9900K CPU, 16 GB DDR 4 RAM, Win 10 64 Bit OS.
  • SpuzzumSpuzzum Posts: 843
    3Jane
    Spuzzum said:
    Screenshots aren't really going to show godrays, as that's something caused by the lenses themselves. Unless by screenshots you meant captured using a camera, and not the internal screenshot function.

    This is what godrays should look like...streaks coming off the white images. Not too sure what's going on in your pics though...I do see the faded spots in the black screen of the video portion though...maybe that's just the browser(?).


    No. I took screen shots and then edited them with photoshop to try and recreate what I am seeing. 

    It's not only in the browser sadly, I just used the browser as a test. 

    I believe that this is different from God rays.

    Do you get something similar if you focus on dark/black areas when there are light/white pixels surrounding the black?

    You edited them? Good grief. I thought it was an actual screenshot...no touch ups. If that's the case, then it's your screen. Too bright in the center. I get it in mine as well, depending on what's on screen. I used to have a monitor that did the same thing.
  • RaiwonRaiwon Posts: 15
    NerveGear
    so this is normal ? cant see much reports about it, but they seem to have it to : https://www.reddit.com/r/OculusQuest/comments/bx0cdy/cant_work_out_if_im_seeing_godrays_a_permanent/#bottom-comments
  • SpuzzumSpuzzum Posts: 843
    3Jane
    Raiwon said:
    so this is normal ? cant see much reports about it, but they seem to have it to : https://www.reddit.com/r/OculusQuest/comments/bx0cdy/cant_work_out_if_im_seeing_godrays_a_permanent/#bottom-comments

    I think they're talking about 2 different things. jmstoker95 seems to be experiencing the screen being lighter in the center of the image, while the users on reddit seem to be talking about reflections. I get the same thing the reddit users are experiencing...tons of reflections when wearing my glasses. I literally get a row of tiny Oculus logos at the bottom of my lenses when the Quest first boots up. I haven't tried without my glasses yet though, but I didn't have this issue with my Go. Not sure why...the only difference I know of is the Go has an LCD screen, while the Quest is OLED. But I don't see how that could make a difference. The reddit users also said a smudge or something in the middle of their vision...I don't get that, just the reflections.
  • RaiwonRaiwon Posts: 15
    NerveGear
    edited July 2019

    How its described is the same as my quest, it comes across like a reflection of something else on the scene making a horizontal spot/smudge where the color appears lighter around the middle…

     Luckily its not always visible but it can be distracting.


  • SpuzzumSpuzzum Posts: 843
    3Jane
    I guess I'm just not seeing it from all the reflections on my glasses. I'll have something to look forward to then when I get my prescription inserts. :P
  • SpuzzumSpuzzum Posts: 843
    3Jane
    Ok, I was just in my Quest in the Update tab/screen. It had the curved backdrop/screen, and the center was lighter than the rest, but it faded darker as it goes towards the edges. That's intentional...helps give the image depth for 3D.
  • NooootNoooot Posts: 1
    NerveGear
    I just got this issue out of nowhere. It's really distracting. It does seem like a reflection of what the screen is displaying. Has anyone found a fix?
  • laudbrianlaudbrian Posts: 13
    Brain Burst
    To help out my four eyed friends @[email protected] I've been using these magnetic lens prescription adapters and they have totally changed my experience comfort wise, I have big frames. These adapters stay in place with some strong magnets so no worry about fog or scratches. Really easy to remove if you're sharing your Quest with other users as I do this with the kid and wife as they have perfect eyesight. They are less than half the price of competitors like WidmoVR/VR Optician. You will need the magnetic adapters and $9.95 prescription lens from Zenni with simple instructions in the listing. They are 3D printed just like the rest of what's available out there. https://www.etsy.com/listing/710848026/oculus-quest-magnetic-prescription-lens
  • Spacecowboy2020Spacecowboy2020 Posts: 2
    NerveGear
    Noooot said:
    I just got this issue out of nowhere. It's really distracting. It does seem like a reflection of what the screen is displaying. Has anyone found a fix?
    I do have exactly the same, with the difference that it appeared when I first put my Quest on. First I thought that it is some dirt on the lenses, but actually, it is completely clean.
    The reason is that the white part of the screen is reflecting (somehow) on the lens and this is crating the reflection.

    I would need to check it on another Quest to see if it is the same (what I guess).

    It is only there if you have a very light picture (white) and a darker one surrounding it.


  • pflanze_42pflanze_42 Posts: 1
    NerveGear
    Noooot said:
    I just got this issue out of nowhere. It's really distracting. It does seem like a reflection of what the screen is displaying. Has anyone found a fix?
    I do have exactly the same, with the difference that it appeared when I first put my Quest on. First I thought that it is some dirt on the lenses, but actually, it is completely clean.
    The reason is that the white part of the screen is reflecting (somehow) on the lens and this is crating the reflection.

    I would need to check it on another Quest to see if it is the same (what I guess).

    It is only there if you have a very light picture (white) and a darker one surrounding it.



    I have the same issue with glare / reflection on my Oculus Quest. I think it's likely a hardware defect of the lenses. 

    I would need to check it on another Quest to see if it is the same (what I guess).

    Did you check it on another Quest already?

  • SpuzzumSpuzzum Posts: 843
    3Jane
    Noooot said:
    I just got this issue out of nowhere. It's really distracting. It does seem like a reflection of what the screen is displaying. Has anyone found a fix?

    Try pivoting/tilting the headset up or down by swivelling the arms. It may just be the angle of the lenses to your eyes. I get a lot of reflections...both off my own glasses, and the light off the screens reflecting back off my eye balls. Tilting the headset seems to help.
  • DrHowardTheDuckDrHowardTheDuck Posts: 1
    NerveGear
    I believe this is the light reflecting off your pupil. I have exactly the same and noticed it a lot when I first got the headset. I checked on my brother's headset and, despite him not noticing it, he had exactly the same. I have a feeling it is normal and just a product of you seeing the light reflecting off your pupil. Differences in eye shape etc may explain why some people don't notice it as much. It doesn't bother me at all now, despite it doing so when I first got the headset.
  • HanavarHanavar Posts: 1
    NerveGear
    edited January 1
    I got this as well, it's like anything bright on dark is casting a blurred mirror image right below it. Drives me nuts
  • grumbergrumber Posts: 17
    NerveGear
    It's because of the lenses. Same problem was on CV1 and old HTC.
  • PDT1969PDT1969 Posts: 2
    NerveGear
    I’m probably having a similar issue.
    to me is more a bright segment visible on static very dark or light background.

    I’ve just opened a new discussion here:
    https://forums.oculusvr.com/community/discussion/84812/bright-blurry-line-when-backlight-is-on/p1?new=1

    I’m trying to figure out if it’s worth to return the device and ask for a replacement :-(
  • zerocool1028zerocool1028 Posts: 41
    Brain Burst
    I just accept it as how the lenses work. YouTube vids you see are captured not what the user sees.
  • zerocool1028zerocool1028 Posts: 41
    Brain Burst
    I believe this is the light reflecting off your pupil. I have exactly the same and noticed it a lot when I first got the headset. I checked on my brother's headset and, despite him not noticing it, he had exactly the same. I have a feeling it is normal and just a product of you seeing the light reflecting off your pupil. Differences in eye shape etc may explain why some people don't notice it as much. It doesn't bother me at all now, despite it doing so when I first got the headset.
    Yeah I dont see double and doesn't really distract me at all. I as also dont wear contacts or glasses yet dont know if that's relevant or not.
  • eXoR_eXoR_ Posts: 1
    NerveGear
    edited January 22
    I have exactly the same problem. I do not use glasses so I guess only explanation is that white light reflects from my actual eye surface and shows these artifacts. I brought Oculus Quest - took it out of sealed new package and on first use noticed this strange behavior, so lens is not scratched. Also adjusting headset for perfect fit does not change this, nor adjusting IPD... I also have Oculus Rift S - and very strange, but it does not have this behavior, and Rift S is already used device which I brought even not new on ebay auction. So seems that OLED display (Quest) has something to do with this since LCD (Rift S) has none of this. BUT I also have Samsung Note 8 with Gear VR headset - phone uses AMOLED display and it also has NO white glow and its cheap VR solution. So this leeds to think that Quest has some strange major flaw in design of the lenses :( Its sad since I though it will replace Rift S  (I did not liked Rift because my IPD is off standard and eyes hurts with it)
  • Umpa_PCUmpa_PC Posts: 771
    Trinity
    edited January 23
    The problem is exacerbated, due to the fact there are no brightness/gamma controls.  FWIW I also have the same issue, brand new out of box - wear no glasses - immediately noticed it. Rift S much better display.  
    I guess the quest costs more to make, but could not sell for much more - they had to cut the cost some how - fitted shit lenses.
    Oculus Rift S - Oculus Quest 128GB
    MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
    MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
    16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
    Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
    Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.
  • greningagreninga Posts: 3
    NerveGear
    I have the same problem too.my friends quest work good but mine has this white reflection  in the center.i send it at oculus service...?
  • Umpa_PCUmpa_PC Posts: 771
    Trinity
    greninga said:
    I have the same problem too.my friends quest work good but mine has this white reflection  in the center.i send it at oculus service...?
    I mitigated my glare by installing a preference program.  I turn the brightness right down, and the glare is much reduced yet still bright enough to play and with less eye strain.  Why Oculus has not included a brightness control is beyond belief...
    Oculus Rift S - Oculus Quest 128GB
    MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
    MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
    16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
    Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
    Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.
  • greningagreninga Posts: 3
    NerveGear
    Umpa_PC said:
    The problem is exacerbated, due to the fact there are no brightness/gamma controls.  FWIW I also have the same issue, brand new out of box - wear no glasses - immediately noticed it. Rift S much better display.  
    I guess the quest costs more to make, but could not sell for much more - they had to cut the cost some how - fitted shit lenses.
    I can change the brightness on oculus quest.but didnt help.
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