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game not showing up in my library

prix6747prix6747 Posts: 1
NerveGear
i recently purchased onward, from my iphone...i cant seem to find it in my library, on my headset.
its in my purchase history...

Comments

  • Techy111Techy111 Posts: 6,735 Volunteer Moderator
    Try logging out and in again.
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • OculusSupportOculusSupport Posts: 765 Oculus Staff
    Hi @prix6747, are you using a Rift or Quest? Onward is only available for the Rift/Rift S so you won't see it in your Quest library. -Rick
  • VINAMICSVINAMICS Posts: 2
    NerveGear
    Im having a similar problem. Purchased games on my quest and nothing is showing in my Oculus home library.
  • nalex66nalex66 Posts: 5,423 Volunteer Moderator
    VINAMICS said:
    Im having a similar problem. Purchased games on my quest and nothing is showing in my Oculus home library.
    When you say “your Oculus Home library” are you talking about the Rift version of cross-buy games? They don’t show up automatically, you have to go to the Rift store and find them to claim them—they’ll show the price as ”Free” until you click to “buy” them, and then they’ll change to “Purchased” and show up in your library. 

    If your talking about buying Quest games in the headset and not seeing them in the Quest library, make sure to check in the “not installed” section.
    i7 5820K @ 4.25GHz | EVGA GTX 1080 SC | Gigabyte GA-X99-UD4 | Corsair DDR4 3000 32GB | Corsair HX 750W
    SSDs: Intel 660p M.2 2TB, Samsung 860 Evo 1TB, 850 Evo 1TB, 840 Evo 1TB | Startech 4 controller PCIe USB 3.0
  • VINAMICSVINAMICS Posts: 2
    NerveGear
    @nalex66 Thanks for the info. I just saw that not all games available on both platforms are necessarily cross-buy games. For example Superhot VR and Beat Saber.
  • Dalton36Dalton36 Posts: 4
    NerveGear
    Purchased game but not showing up on on quest headset library 
  • nalex66nalex66 Posts: 5,423 Volunteer Moderator
    Dalton36 said:
    Purchased game but not showing up on on quest headset library 
    In the Quest library, there is a filter for "not installed" (either in a drop-down menu for the new UI, or in the sidebar for the old menu). Games purchased through the app or the web site should show up there.

    i7 5820K @ 4.25GHz | EVGA GTX 1080 SC | Gigabyte GA-X99-UD4 | Corsair DDR4 3000 32GB | Corsair HX 750W
    SSDs: Intel 660p M.2 2TB, Samsung 860 Evo 1TB, 850 Evo 1TB, 840 Evo 1TB | Startech 4 controller PCIe USB 3.0
  • Dalton36Dalton36 Posts: 4
    NerveGear
    Na, nothing there ,try clicking to buy game again, said need to update details  on app, where its there as purchased, 
  • Dalton36Dalton36 Posts: 4
    NerveGear
    Dalton36 said:
    Na, nothing there ,try clicking to buy game again, said need to update details  on app, where its there as purchased, 

  • Dalton36Dalton36 Posts: 4
    NerveGear
    Done a factory reset and was able to transfer purchased games on headset, sorted
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