Rift S Static / White Flashing + Win 7 Hotfix now live for All Users — Oculus
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Rift S Static / White Flashing + Win 7 Hotfix now live for All Users

ShowbizDonkeyShowbizDonkey Posts: 100 Oculus Staff
edited July 29 in Oculus Rift S and Rift
UPDATE 7/29/19: For those Windows 7 users who have been having issues since receiving the 1.39 update, this 1.39 hotfix is now live for all users (not just PTC) and should correct the Windows 7 compatibility issue as well in addition to the static flashing behavior. In order to receive this update please perform a repair install of the Oculus software. On the off chance that the repair install does not remedy the situation, uninstalling the Oculus software, downloading the latest Oculus setup executable from Oculus.com, and performing a fresh install should resolve the issue.

As a reminder, we updated the minimum spec for the Oculus software to Windows 10 last year. We strongly encourage all Windows 7 users to upgrade to Windows 10 as soon as possible to prevent future compatibility issues and enable full Rift and Rift S functionality.

If you encounter any further issues, please be sure to utilize the help center > provide feedback option within the Oculus software and/or contact customer support. Thanks!

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UPDATE 7/25/19: Hi everyone - I have some good news to share! We're pushing out a PTC update for 1.39 today that includes an expected fix for the static flashing behavior on Rift S. In order to receive and test this update, please opt into the public test channel by going to Settings > Beta and ticking the box for Public Test Channel within the Oculus desktop software (if you are not already opted in). You should receive the new PTC build update shortly after you have opted in. Once downloaded, please give it a test and let us know how it goes! Assuming everything looks good on the PTC, we'll get this update pushed out everyone on the live channel as soon as possible.

As with any update, it's important to report any issues you encounter by utilizing the Help Center > Provide Feedback tool. Thanks again for your patience while we debugged this behavior and worked on a software resolution. We hope you enjoy this update!

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Original Post:
Hey everyone - Wanted to give a quick update on the status of the static flashing some of you are experiencing and where we're at. The team has been working on this one for a while, and while a fix is not included in the 1.39 PTC, and thus won't make the public 1.39 release, we do expect to have a firmware update that will resolve the issue soon. As soon as I know more, I'll share with you all, but in the meantime, thanks for hanging in there with us.
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Comments

  • mhajii210mhajii210 Posts: 51
    Hiro Protagonist
    Hey everyone - Wanted to give a quick update on the status of the static flashing some of you are experiencing and where we're at. The team has been working on this one for a while, and while a fix is not included in the 1.39 PTC, and thus won't make the public 1.39 release, we do expect to have a firmware update that will resolve the issue soon. As soon as I know more, I'll share with you all, but in the meantime, thanks for hanging in there with us.
    Really appreciate the communication! 👍
  • ShocksOculusShocksOculus Posts: 402
    Trinity
    Thanks Showbiz !
    i7-7700k, GTX 1080Ti (11G) || MSI B150m (1 USB controller) + Inateck 4-port USB to PCIe (2nd USB controller)
    Oculus Rift S
    Oculus GO
    Oculus RIFT - 3 sensor Room-scale
  • Techy111Techy111 Posts: 6,271 Volunteer Moderator
    Awesome, thanks for sharing :)
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • MnemonicMnemonic Posts: 37
    Brain Burst
    Great, thanks ShowbizDonkey!
    Hope to see it soon!
  • john.zigmontjohn.zigmont Posts: 105
    Art3mis
    Thank you,
  • SesharimSesharim Posts: 6
    NerveGear
    edited July 18
    oh great  an feedback, why so late? Thats all we want for now, but please dont let us starve for  updates of such important kind  next time.
    Thats the way u lose customers fast.
  • dburnedburne Posts: 2,531 Valuable Player
    Awesome, thanks so much for the official update ShowbizDonkey.
    It is very much appreciated!!
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case|
  • TigroneTigrone Posts: 8
    NerveGear
    edited July 18
    edit
  • skunky666skunky666 Posts: 3
    NerveGear
    FLASH AAAARRRRRHHHH, It's got everyone of us (sorry thinking of the movie, don't know the words,ha,ha)
    Thank you for the info, cheers

  • kavangekavange Posts: 21
    Brain Burst
    "soon"
  • philippe.heroux.58philippe.heroux.58 Posts: 44
    Brain Burst
    edited July 18
    TOO LITTLE TOO LATE, ONLY TOOK YOU 2 MONTHS, I ALREADY GOT A REFUND !!!
  • DEKEDDEKED Posts: 7
    NerveGear
    kavange said:
    "soon"
    “soon”™
  • Stevenugent83Stevenugent83 Posts: 57
    Hiro Protagonist
    Any word on the grip issue yet that seems to be caused by the battery cover?
  • CGH001CGH001 Posts: 27
    Brain Burst
    ... thanks for the update.
  • Techy111Techy111 Posts: 6,271 Volunteer Moderator
    TOO LITTLE TOO LATE, ONLY TOOK YOU 2 MONTHS, I ALREADY GOT A REFUND !!!
    Will you repurchase when fixed ? I may do.
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • dburnedburne Posts: 2,531 Valuable Player
    Techy111 said:
    TOO LITTLE TOO LATE, ONLY TOOK YOU 2 MONTHS, I ALREADY GOT A REFUND !!!
    Will you repurchase when fixed ? I may do.
    Really enjoying mine Techy, have been using it on average probably around 2-4 hours a day since getting in on May 24th. 
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case|
  • GamingTC2GamingTC2 Posts: 17
    NerveGear
    Hey everyone - Wanted to give a quick update on the status of the static flashing some of you are experiencing and where we're at. The team has been working on this one for a while, and while a fix is not included in the 1.39 PTC, and thus won't make the public 1.39 release, we do expect to have a firmware update that will resolve the issue soon. As soon as I know more, I'll share with you all, but in the meantime, thanks for hanging in there with us.
    Thank you.
  • snowdogsnowdog Posts: 6,931 Valuable Player
    skunky666 said:
    FLASH AAAARRRRRHHHH, It's got everyone of us (sorry thinking of the movie, don't know the words,ha,ha)
    Thank you for the info, cheers


    Braben's aliiiiiiiiiive!!!

    You'll have to own Elite Dangerous, Voice Attack and the Vasco Voice Pack to understand that one!  :D
    "This you have to understand. There's only one way to hurt a man who's lost everything. Give him back something broken."

    Thomas Covenant, Unbeliever
  • Comrade_IvanComrade_Ivan Posts: 32
    Brain Burst
    This just became the most important thread to follow on the forum
  • Techy111Techy111 Posts: 6,271 Volunteer Moderator
    This just became the most important thread to follow on the forum
    Steady on mate, I'm sure there is one around somewhere on pizza toppings ;)
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • DaftnDirectDaftnDirect Posts: 4,959 Volunteer Moderator
    This is definitely going to be one to watch. I'm really hoping to keep my S, using it almost as much as @dburne there
    Intel 5820K OC@4Ghz, Titan X (Maxwell), 16GB Corsair Vengeance DDR4, ASRock X99 Taichi, Samsung 500Gb 960 Evo M.2, Corsair H100i v2 Cooler, Inateck KTU3FR-4P USB 3 card, Windows 10 Pro v1903 (18362.239)
  • snowdogsnowdog Posts: 6,931 Valuable Player
    I love you. Will you marry me? :heart:
    "This you have to understand. There's only one way to hurt a man who's lost everything. Give him back something broken."

    Thomas Covenant, Unbeliever
  • geoff.killickgeoff.killick Posts: 30
    Brain Burst
    This Is good news, the flashes are doing my head In and completely ruining my rounds of VR golf,  Nothing worse than being on a course In the middle of summer and someone throws a snowball at you as you're about to sink a putt! 
  • philippe.heroux.58philippe.heroux.58 Posts: 44
    Brain Burst
    Techy111 said:
    TOO LITTLE TOO LATE, ONLY TOOK YOU 2 MONTHS, I ALREADY GOT A REFUND !!!
    Will you repurchase when fixed ? I may do.
    Heck NO. I lost all confidence in Oculus. You knowingly sold a defective product. You didn't even bother to communicate the problem until today.
  • Comrade_IvanComrade_Ivan Posts: 32
    Brain Burst
    Heck NO. I lost all confidence in Oculus. You knowingly sold a defective product. You didn't even bother to communicate the problem until today.
    I get that you're peeved at Oculus, but don't take it out on volunteers. Techy didn't sell you anything, and Oculus refunded your purchase. Why still so mad?
  • ZebKingstonZebKingston Posts: 20
    Brain Burst
    Thanks for the status-update @ShowbizDonkey
  • RosgilliesRosgillies Posts: 146
    Art3mis
    Heck NO. I lost all confidence in Oculus. You knowingly sold a defective product. You didn't even bother to communicate the problem until today.
    I get that you're peeved at Oculus, but don't take it out on volunteers. Techy didn't sell you anything, and Oculus refunded your purchase. Why still so mad?
    He`s entitled to his opinion or is that also not allowed any more?
  • Yoda_1975Yoda_1975 Posts: 13
    NerveGear
    Nice, XD, thx oculus, first step archived, "Recognize the problem", now to solve it. If you need usage data do not hesitate to ask.
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