My RiftS is dead after trying to update — Oculus
New to the forums? Click here to read the "How To" Guide.

Developer? Click here to go to the Developer Forums.

My RiftS is dead after trying to update

UnclebenzUnclebenz Posts: 1
NerveGear
Hey,
a few days ago my RiftS worked fine. But then the app wants to update the device. Since this update, my RiftS is dead. No lights, not connection, nothing.
I've tried a few workarounds (connecting usb first, new drivers for gpu and mainboard, new windowsupdate (win 10))
Nothing helps..
What can I do?

Comments

  • OculusSupportOculusSupport Posts: 325 Oculus Staff
    Hey @Unclebenz, I'm sorry to hear you're having issues with your Rift S. Could you please contact support at https://support.oculus.com so we can help you out? Please make sure to include your Oculus diagnostic logs. Instructions on collecting logs are available here https://support.oculus.com/172672339980954/. Thanks! -Rick
  • UnclebenzUnclebenz Posts: 1
    NerveGear
    =============
    LOG ANALYSIS
    =============

    =========================
    1. Known Specific Errors
    =========================
    [ServiceVision_2019-08-04_18.20.16.txt] 04/08 18:57:15.293802 {warning} [VISION][VIPER] TRACKING UNSTABLE: No tracking for 0 frames and we have been in 3DoF for 3 frames.
    [ServiceVision_2019-08-04_18.20.16.txt] 04/08 20:01:05.225571 {warning} [VISION][VIPER] TRACKING UNSTABLE: No tracking for 0 frames and we have been in 3DoF for 3 frames.
    ============
    2. OAFError
    ============
    [Service_2019-08-10_14.43.18.txt] 10/08 14:43:23.642 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(606) : Error normalising path (1971039)
    [Service_2019-08-10_14.43.18.txt] 10/08 14:43:23.828 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1005) : Failed to open file: Zugriff verweigert (1971052)
    [Service_2019-08-10_14.43.18.txt] 10/08 14:43:23.828 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1005) : Failed to open file: Zugriff verweigert (1971052)
    [Service_2019-08-10_14.43.18.txt] 10/08 14:43:23.828 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1005) : Failed to open file: Zugriff verweigert (1971052)
    [Service_2019-08-10_14.43.18.txt] 10/08 14:43:23.828 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1005) : Failed to open file: Zugriff verweigert (1971052)
    [Service_2019-08-10_14.43.18.txt] 10/08 14:43:23.828 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1005) : Failed to open file: Zugriff verweigert (1971052)
    [Service_2019-08-10_14.43.18.txt] 10/08 14:43:23.828 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1005) : Failed to open file: Zugriff verweigert (1971052)
    [Service_2019-08-10_14.43.18.txt] 10/08 14:43:23.828 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1005) : Failed to open file: Zugriff verweigert (1971052)
    [Service_2019-08-10_14.43.18.txt] 10/08 14:43:23.828 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1005) : Failed to open file: Zugriff verweigert (1971052)
    [Service_2019-08-10_14.43.18.txt] 10/08 14:43:23.829 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1005) : Failed to open file: Zugriff verweigert (1971052)
    [Service_2019-08-10_14.43.18.txt] 10/08 14:43:23.829 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1005) : Failed to open file: Zugriff verweigert (1971052)
    [Service_2019-08-10_14.43.18.txt] 10/08 14:43:23.863 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\apptracker\apptrackermanager.cpp(114) : Failed to get process handle for pid: 19396 (1971005) OVR84842037
    [Service_2019-08-10_14.43.18.txt] 10/08 14:43:23.863 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\apptracker\apptrackermanager.cpp(114) : Failed to get process handle for pid: 9872 (1971005) OVR84842037
    [Service_2019-08-10_14.43.18.txt] 10/08 14:43:24.997 {!ERROR!} [OAF ERROR] [Aggregated 20 times] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1005) : Failed to open file: Zugriff verweigert (1971052)
    [Service_2019-08-10_14.43.18.txt] 10/08 15:08:30.497 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\bugreporter\bugreporter.cpp(275) : Bug description not found (1971039) OVR54112166
    [Service_2019-08-10_14.43.18.txt] 10/08 15:10:22.485 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\bugreporter\bugreporter.cpp(275) : Bug description not found (1971039) OVR54112166
    ======================
    3. All Service Errors
    ======================
    [Service_2019-08-10_14.43.18.txt] 10/08 14:43:23.642 {!ERROR!} [os/file] Unable to open path '\\?\Volume{332e6706-bcbd-4668-bf8d-307de0e526c9}\Games [2]
    [Service_2019-08-10_14.43.18.txt] 10/08 14:58:23.030 {!ERROR!} [MobileConfigWrapper] getBool() received invalid param: oculus_store:is_rift_redesign_enabled
    [Service_2019-08-10_14.43.18.txt] 10/08 15:08:30.497 {!ERROR!} [IpcRouter] Command /bug_reporter/get_bug_info caused an error: OVR54112166
    [Service_2019-08-10_14.43.18.txt] 10/08 15:10:22.485 {!ERROR!} [IpcRouter] Command /bug_reporter/get_bug_info caused an error: OVR54112166
    [Service_2019-08-08_17.28.22.txt] 08/08 17:29:32.548 {!ERROR!} [MobileConfigWrapper] getBool() received invalid param: oculus_store:is_rift_redesign_enabled
    [Service_2019-08-07_23.31.59.txt] 07/08 23:32:01.302 {!ERROR!} [Platform Notification List] Unsupported Notification Category GROWTH
    [Service_2019-08-07_23.31.59.txt] 07/08 23:32:02.507 {!ERROR!} [MobileConfigWrapper] getBool() received invalid param: oculus_store:is_rift_redesign_enabled

Sign In or Register to comment.