Quest home, store, library, etc are broken — Oculus
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Quest home, store, library, etc are broken

jinhaifengjinhaifeng Posts: 6
NerveGear
This seems to be a widespread issue, we have mutliple quests in our office and NONE of them are loading any of the oculus quest home features, it's also disabled screen recording. I have to launch apps via my phone. I tried a factory reset and it's still an issue.
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Comments

  • tracckertraccker Posts: 5
    NerveGear
    Same here, it seems to be a global issue.
  • OculusSupportOculusSupport Posts: 336 Oculus Staff
    Thanks for reporting the issue with the Home, Store, and Library not loading, we're looking into this now and working on getting a fix as soon as possible. Apologies for the inconvenience. -Rick
  • AwesomeHAwesomeH Posts: 3
    NerveGear
    Use the oculus app on your phone to access the library and remotely start software! 
  • ShowbizDonkeyShowbizDonkey Posts: 109 Oculus Staff
    We experienced a brief down time for Oculus Quest, Oculus Go and Gear VR. If you're still experiencing issues connecting or using your device, please shut down and restart your device. We apologize for any inconvenience this may have caused.
  • loregnumloregnum Posts: 89
    Hiro Protagonist
    We experienced a brief down time for Oculus Quest, Oculus Go and Gear VR. If you're still experiencing issues connecting or using your device, please shut down and restart your device. We apologize for any inconvenience this may have caused.
    It's ridiculous that this is even a possibility. I saw someone mention they dealt with this while their wifi was off. People should not have their system basically become bricked because of some Oculus server issue since these are locally stored games and apps and they should work regardless of whatever is going on with Oculus servers. 

    Love my Quest but this really is some BS and how it works now should change. 



  • jinhaifengjinhaifeng Posts: 6
    NerveGear
    @OculusSupport thanks for resolving it :)
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