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Oculus health risk and failure to remedy solution

KieronSky
Honored Guest
Chat started on 19 Aug 2019, 06:51 PM (GMT+0)
(06:51:46)*** Kieron joined the chat ***
(06:51:46)Kieron: replacing oculus go needing repair with oculus quest
(06:52:13)*** Sandra joined the chat ***
(06:52:47)Sandra: Hello Keiron - thanks for chatting in. I'd be happy to assist with your Oculus devices. Which would you like to start with?
(06:53:07)Kieron: well I have an open ticket
(06:53:29)Sandra: I see that. Am I to understand that you have an Oculus Go that you'd like to either have repaired or replaced with a Quest?
(06:53:38)Kieron: yes
(06:54:30)Sandra: Ahh Okay! So, your ticket says that the battery on your headset is not charging. May I ask if you are using the cable and adapter that came with your Oculus Go?
(06:54:41)Kieron: yea
(06:54:57)Sandra: Have you tried either a different USB cable or a different adapter yet?
(06:55:07)Kieron: its just I have used the oculus go extensively and it seems it no longer works the same
(06:55:26)Kieron: I can only use the headset now when it is plugged in and charging
(06:55:30)Sandra: Alright - it should still work but we can look at this.
(06:56:23)Kieron: I also need to upgrade my oculus headset to the quest because I can use it with my computer now...
(06:56:44)Sandra: While I look into this, though - please let me know what happens if you try to use either a different USB cable or a different adapter
(06:56:47)Kieron: but I don't know what to do with the Go I have or how I can return it especially since it needs repairs
(06:57:22)Kieron: it doesn't hold a charge, if I leave it plugged in and charging, then disconnect it, it will not start until charged again
(06:57:59)Sandra: Alright, Kieron, thanks for confirming that.
(06:58:06)Kieron: it also gets very hot when I use it plugged in, and even caused me to have a big bump on my forehead
(07:01:04)Sandra: I can certainly understand wanting to have this repaired. As you reported you're feeling it get hot when it's plugged in, I'd like to ask some questions, please: * Have you received any heat warning messages? * How long from the time it's plugged in do you feel the change in the temperature? * Are any games/apps running when the temperature increases? If yes - which ones? * Is the headset being used indoors or outdoors? * Please confirm you are only using when plugged in currently? * What is the temperature in your play space?
(07:05:31)Kieron: yes, I've received heat warnings, and the picture quality changes after heat warning, the colors blur and the quality is blurred too.. about 45 minutes being plugged in do I notice the headset get hot and usually about an hour of use causes the over heat warning, but lately the device heats up a lot faster, around 15-20 minutes and then warns of over heating around the same as before (45mins-1hr), mostly video streaming or vr apps are being used during the time it takes for the device to over heat. headset is being used indoors, and yes mostly the headset can only be used now when it is plugged in. room temperature is normal to environment, overheating temperatures of the headset are easily double.
(07:06:46)Sandra: Keiron, thank you for your report, we're going to escalate this for further review. I'm going to create a case on your behalf under ticket #838853. A ticket confirmation will be emailed to you, where we will provide further troubleshooting and communication. In the meantime, please power the unit off and discontinue use. May I assist with anything further right now, Keiron? I'd like to get this escalated for you directly.
(07:09:01)Kieron: well I would really like to begin using the new oculus quest and I am unable to get the oculus go to work the way I need it to.. will I be receiving a replacement? or will I be able to upgrade in return of the device I have?
(07:09:57)Sandra: If it is determined that a replacement is required, Kieron, we would be replacing with the same type of headset, not with a different style/design.
(07:10:19)Kieron: can I return the headset for a credit?
(07:10:57)Sandra: May I ask when you purchased the Oculus Go, Kieron?
(07:11:06)Kieron: a few months ago
(07:12:40)Sandra: Alright, then replacement under warranty would be the route we would be looking at if needed. Even if you purchased directly from Oculus, our product refund time-frame for purchases is 30 days or less.
(07:14:03)Kieron: well I don't exactly have use for a replacement because I need to upgrade to a quest for pc vr anyway
(07:14:59)Kieron: so getting my Go replaced is good, but kind of a waste to have a second one, instead of a quest.
(07:15:29)Sandra: Well with the heat issues we would still want to investigate this for you - and we don't want you using the device while we look into it. Consider this - if you receive a working replacement Go, you could then resell that and use the proceeds for your Quest?
(07:16:07)Kieron: how soon can you send the replacement? and I don't really live in an area where I can resell for close to what it's worth..
(07:17:19)Sandra: Well, after we look into this, we'll likely send you shipping labels to return the device to us for further investigation, then ship out a replacement device if needed. All told, the process can take from 8-10 business days, or longer depending on shipping
(07:18:03)Kieron: right, well it's a bit awkward to ship out the same device I send you when I need to upgrade to a quest..
(07:18:42)Sandra: At this point, Kieron, the only device we can help you with is the Oculus Go that you have reported having heat issues with.
(07:18:59)Kieron: are there any buy back options?
(07:19:11)Kieron: or recycling options?
(07:20:29)Sandra: No, I'm sorry - we currently do not have any buy back options. For electronic recycling, most towns have options available. However, as you've reported an issue with heat we will need to look at this very seriously.
(07:21:21)Sandra: I'm going to set up this escalation now, and one of my colleagues will be in touch with you directly. Please remember, Kieron, in the meantime, please power the unit off and discontinue use until we reach back out to you.
(07:23:38)Kieron: well, I have just started to experiment with connecting oculus to my MacBook for pc vr gaming.. I'm disappointed I will have to wait so long before I can get a quest headset especially in dealing with the in between of the Go headset repair
(07:24:25)Sandra: I have updated ticket 839356 for you. While I understand your disappointment, we do need to investigate this as safely as possible. Is there anything else I can assist with today?
(07:24:28)Kieron: I am going to miss out on a few opportunities by waiting and really need to sort this out sooner.
(07:25:01)Sandra: I apologize, Kieron, but we don't have any other options than what I outlined earlier.
(07:25:18)Kieron: so I can not upgrade to an oculus quest?
(07:26:51)Sandra: You can absolutely go right ahead and purchase a Quest, Kieron. We will not be able to use your Oculus Go as either credit or trade in for that purchase, nor offer you any discounts on the purchase. What we can do is look into the issues you're having with your Oculus Go and repair that under warranty for you.
(07:27:23)Kieron: right, but I will not be able to use my device until it is repaired?
(07:28:18)Sandra: You will not have the Oculus Go until it's either repaired or replace under warranty, yes.
(07:28:48)Kieron: but it is also not safe for me to use the one I have now?
(07:29:26)Kieron: I just used it yesterday and was planning on using it again
(07:30:00)Sandra: I would suggest not using the Oculus Go until we reach back out to you, Kieron. No. My recommendation is that you power it off completely and do not use it further until we have resolved this for you.
(07:30:33)Kieron: the only resolution for me is upgrading to an oculus quest
(07:30:49)Sandra: Or wait to have the Oculus Go replaced/repaired.
(07:31:07)Kieron: why should I wait?
(07:32:55)Sandra: Because you have personally reported an overheating issue that we need to investigate. The device should not overheat. We need to ensure it is safe for you to continue using it after the report you have made.
(07:33:20)Kieron: alright, but at my cost...
(07:34:42)Kieron: it is not safe when it overheats
(07:34:53)Kieron: it has caused me a lot of damage.
(07:35:19)Kieron: I need a replacement, but can't afford to wait.
(07:35:59)Sandra: Kieron, this is what I have been trying to say all along. The safety of our customers is very important to us, as is any reported injuries. I need to get this investigation moving for you so we can resolve this as soon as possible.
(07:36:45)Sandra: Is there anything else I can answer for you right now?
(07:38:12)Kieron: I don't understand what you are trying to resolve or how you can resolve this, when I have already been using the headset.
(07:38:42)Kieron: I already told you I had a bump on my forehead for about 3 weeks
(07:39:18)Kieron: what exactly are you telling me could happen from using this device?
(07:40:13)Kieron: can I just get a refund if the product is unsafe then?
(07:40:50)Sandra: Kieron, I cannot continue to address the issues you've reported int he chat. Please allow us time to follow up on ticket #838853. Again, I am not suggesting you continue to use the device at all. Instead - as I have already mentioned repeatedly, I suggest that you power off the unit entirely and do not continue to use it until we have contacted you back. I appreciate your concerns, but we will be moving this support to email channel right now. Thanks for reporting this to us. We'll be back to you as quickly as we can with further information.
(07:41:14)*** Sandra left the chat ***
(07:42:09)*** Kieron has rated the chat Bad ***
(07:53:41)Kieron: hello?
(07:54:46)*** Ernest joined the chat ***
(07:55:00)Ernest: Hey Kieron,
(07:55:10)Ernest: Thanks for reaching out to Oculus Support.
(07:55:31)Kieron: yeah I was disconnected from the last conversation
(07:55:46)Kieron: and I can't get a copy of the transcript emailed to me
(07:56:35)Kieron: I really need some help
(07:56:52)Ernest: Okay, thanks for letting me know that.
(07:57:15)Ernest: A copy of the chat transcript would actually be sent to you automatically when the chat window is closed.
(07:58:36)Kieron: alright
(07:58:54)Kieron: well my device isn't safe to use and I'd like a refund
(08:00:01)Ernest: We are only able to issue refunds for products purchased from the Oculus store within 30 days from when an order initially ships, as detailed here: https://support.oculus.com/304828876535211/#faq_304828876535211 .
(08:00:46)Ernest: In this case, we are still looking into this issue for you, to see what options are available.
(08:01:51)Kieron: well how is that going?
(08:02:02)Kieron: because I'd like to resolve this now
(08:02:50)Ernest: That's definitely understandable.
(08:03:07)Kieron: if I can't use my headset because its not safe anymore I don't know what to do about it
(08:03:20)Ernest: As soon as we have any updates for you, we will followup by email on ticket #838853.
(08:03:31)Ernest: We do appreciate your continued patience.
(08:03:44)Kieron: I have been working on my computer and do not want to slow down, I really don't know what I am going to do if I can't continue what I was doing.
(08:04:34)Kieron: what options are there?
(08:05:23)Kieron: I paid for a headset that is not safe to use anymore
(08:05:54)Ernest: I don't have any details that I can give out right now.
(08:06:00)Kieron: and have just upgraded my pc to be able to use vr as well
(08:06:08)Ernest: When we have any updates for you, we will reply to you by email.
(08:06:30)Kieron: well what I am suppose to do with my headset??
(08:07:12)Kieron: I was really hoping to play a game on it today but now I've been told its not safe to use.
(08:07:29)Ernest: We have escalated this for further review.
(08:07:51)Ernest: In this we would need to ask you to please power the unit off and discontinue use.
(08:08:18)Kieron: it doesn't hold a charge, so it is powered off
(08:08:33)Ernest: Okay, good.
(08:08:39)Ernest: Thanks for confirming that.
(08:08:49)Kieron: I am getting frustrated, I don't understand why I'm being told not to use the device anymore.
(08:15:49)Ernest: For this issue, we do need to ask you to discontinue use of the Oculus Go for the time being.
(08:16:17)Ernest: As soon as we have any updates for you, we will followup with you by email on ticket #838853.
(08:16:47)Kieron: what exactly will I be updated on?
(08:18:14)Ernest: I don't have any details that I can give out at this point.
(08:18:49)Ernest: I can make sure that the information is updated on your existing support ticket.
(08:19:58)Kieron: wouldn't it be best to discuss this information with me now rather than update me on it later?
(08:21:10)Ernest: In this case, any updates will be made through the email ticket that has been created for this issue.
(08:21:36)Kieron: I'd really like to know what I have to wait for.
(08:23:27)Ernest: That is understandable, but in this case we do not have any details that we can give out on the chat.
(08:23:47)Kieron: if I am going to be told the same thing as before I am really going to be annoyed that I've had to wait for no reason.
(08:24:22)Ernest: For this issue, any updates that we have will be made through the email ticket that has been created.
(08:24:40)Kieron: What issue???
(08:25:49)Kieron: you keep repeating the same thing and it is really bothering me
(08:26:22)Ernest: I don't have any details that I can give out at this point. We will followup with you by email as soon we have any updates.
(08:26:23)Ernest: You can also make any updates that you might have to ticket 838853 by logging in to tickets.oculusvr.com/
(08:26:32)Ernest: We appreciate your continued patience.
(08:26:34)Ernest: Thanks for reaching out to Oculus Support.
(08:26:38)Ernest: Have a good day.
(08:26:41)*** Ernest left the chat ***
(08:26:49)Kieron: so is my warranty void?
(08:28:02)Kieron: this is rediculous!
(08:28:35)Kieron: and is becoming a big waste of my time
(08:29:45)Kieron: I'm getting so bothered its making my angry
(08:30:02)Kieron: ruining my freaking day!!
(08:30:54)Kieron: your making me insane with this!!!!
(08:31:34)Kieron: you won't even tell me why I have to wait for an update!??
(08:32:23)Kieron: if the product has a warranty and the warranty is valid, WHY DO I HAVE TO WAIT FOR AN UPDATE TO THE WARRANTY?!!?!
(08:34:22)Kieron: it's not right to do this to me, and If your not willing to assume the risk yourself you should compensate me for being at risk

1 REPLY 1

KieronSky
Honored Guest
(08:35:42)*** Ernest joined the chat ***(08:36:52)Ernest: Hey Kieron, we do apologize for the delay in reviewing your ticket.(08:37:18)Ernest: For this issue, we will not provide any further information through chat support.(08:37:40)Kieron: do you have a number I can call?(08:38:08)Ernest: We do not have a number to support inbound phone contacts at this time.(08:38:12)Ernest: Any updates will be made by email through ticket #838853.(08:38:47)Kieron: what's taking so long to get an email?(08:39:29)Kieron: and why can I not get any information through chat support?(08:39:45)Ernest: We have escalated this ticket for further review.(08:40:17)Ernest: Until the review of this issue as been completed, we would not be able to provide any additional details.(08:40:21)Kieron: why and what does that mean?(08:47:15)Ernest: We are still looking into your issue and I can assure we will follow up with you as soon as possible on your original ticket.(08:47:45)Ernest: Continuing to submit additional chat requests can actually delay us in responding to your inquiries.(08:54:04)Ernest: Hey Kieron, are you still there.(08:57:05)Kieron: yea(08:57:35)Ernest: Okay, great.(08:57:58)Ernest: Is there anything else Oculus related that we can help you out with, right now?(08:58:09)Kieron: yes(09:06:31)Ernest: Can I ask you to provide us with any details if you have any other separate issues?(09:06:31)Ernest: We do not need any additional information to current issue you have reported at this time.(09:08:54)Kieron: are there desktop apps available for Mac and pc or just mobile device apps?(09:10:36)Ernest: If you are using the Oculus Rift or Rift S, there is a desktop that can be installed to manage your account and hardware.(09:13:18)Kieron: when I connect a headset to a computer how can I use the headset to access vr features on the computer?(09:15:05)Ernest: For the Rift or Rift S, you would need to download the setup software to install the Oculus Desktop software.(09:15:40)Kieron: is that available for the quest as well?(09:17:22)Ernest: For the Quest, you can connect the headset to a PC to transfer photos and videos from your computer to your headset as noted here: https://support.oculus.com/2255729571307786/#faq_2255729571307786.(09:17:47)Kieron: so the quest does not have a desktop app like the rift?(09:18:44)Ernest: The Quest is a standalone headset that does not require a computer connection to operate.(09:19:02)Kieron: right but it should still be able to be used with a pc anyway(09:19:26)Kieron: does the rift over heat the same as the Go or is that only with wireless headsets when connected?(09:21:56)Ernest: The Quest can connect to a PC to transfer files.(09:22:15)Kieron: what kind of connection does the rift use?(09:22:19)Ernest: You can also connect it to a USB port on a PC to charge the headset.(09:24:15)Ernest: To connect the Quest, there is an included USB 2.0 cable in the box for the Quest.(09:25:19)Kieron: so I can connect the rift to a pc with usb but connecting the quest to usb doesn't do the same thing?(09:27:42)Ernest: The Rift and Rift S need to connect to the USB of a PC as they are powered from the USB.(09:28:11)Kieron: do they overheat?(09:29:22)Ernest: If you were using a Rift or a Rift S, you could always reach out to us with any questions, and we would be more than happy to assist you.(09:29:36)Kieron: anyway(09:32:35)Kieron: the quest can't be connected to a computer to play pc vr games but the rift can?(09:33:37)Ernest: Content for the Quest would need to be purchased and installed from the Oculus Store.(09:34:07)Ernest: At this time, we do not have an option to access content for other platforms to be played on the Quest.(09:34:42)Kieron: why can't the quest be used the same as the rift when connected via usb?(09:34:58)Ernest: For the Rift platform, it is possible to allow content from unknown sources, although, we are not able to guarantee functionality of all 3rd party content.(09:35:23)Ernest: The Quest is a different platform than the Rift and is powered by a different software platform.(09:35:50)Kieron: interesting(09:36:50)Kieron: but they both do the same thing, just that the quest is limited to non pc software and the rift is hard linked rather than wireless.(09:36:55)Kieron: strange..(09:37:33)Ernest: Right, the Rift is a PC based platform, and the Quest is a mobile VR platform.(09:37:35)Kieron: what exactly is the difference when connecting the rift via usb to pc than connecting the quest to pc via usb(09:39:51)Ernest: The Rift requires a USB connection to be able connect to the computer and receive power and communicate with the desktop software.(09:40:18)Kieron: I like the idea of wireless VR but I don't need a second wire less headset if It cannot play pc vr(09:40:26)Ernest: The Quest can stand on its own without any PC connection, as content can be downloaded directly onto the headset.(09:40:36)Kieron: got it(09:41:02)Kieron: well, why can't the same functionality of the rift connecting to pc be accessed wirelessly with the quest?(09:43:05)Ernest: We don't have any details regarding that.(09:43:17)Ernest: For any potential updates regarding functionality for the Quest in the future, you can follow our official Blog here: https://www.oculus.com/blog/ for any news or announcements.(09:43:19)Kieron: gosh .. ok(09:43:58)Kieron: I'd really not rather follow potential updates(09:44:23)Kieron: I have been told not to use my oculus Go and that was exactly what I was trying to do with it last night(09:44:35)Kieron: I'd get back to it if I wasn't;t told not to use it(09:45:16)Kieron: but it also seems the quest will be just as useless(09:48:08)Kieron: it really sucks I get such sparse responses(09:48:24)Ernest: That's definitely understandable.(09:48:37)Ernest: We will followup with more information as soon as we are able to.(09:48:52)Ernest: We appreciate your patience and understanding on this matter.(09:48:55)Kieron: well it seems you would have all the options and I have none(09:50:46)Kieron: this is seriously going to drive me out of my mind the longer I have to wait for nothing(09:52:10)Kieron: I can't order a new headset, because it does the same thing as my old one, and I can't use my old one because it's not safe to use.(09:56:04)Ernest: We are definitely looking into that for you, and we will reply back to you as soon as we are able to.(10:01:09)Ernest: Is there anything else I can help you out with, right now?(10:05:20)Ernest: Hey Kieron, are you still there?(10:05:23)Kieron: yea(10:05:27)Kieron: sorry just took my dogs out(10:08:39)Kieron: well if you are updating my ticket, I'd like to make a note that although I may be able to use the oculus go for the same thing I can use the quest for, the hardware of the two devices are not the same, and replacing the oculus Go will only require another replacement and again another replacement dealing with the same amounts of usage. I'd really like to be able to have my Oculus go Repaired since it does not hold a charge, but I also don't want to have to keep dealing with the same issues, and would prefer to upgrade to an oculus Quest, or if in case, perhaps an oculus rift, but rather prefer to continue working with the wireless vr headsets instead of the wired headsets to continue the wireless vr abilities.(10:09:37)Kieron: however you chose to update me on this is up to you, but the fact that I have been at risk and suffer the risk from the device should warrant compensation and choice of my own(10:11:50)Ernest: Thanks for those additional details.(10:12:05)Ernest: I can definitely update the existing ticket.(10:12:55)Ernest: We will make sure that we reply back to you as soon as we have any updates.(10:14:40)Kieron: well I'm not making demands, I just don't want to waste time either... one way or another, we have an issue to resolve and I would really prefer to get it resolved right awa(10:14:44)Kieron: away(10:15:37)Ernest: That's definitely understandable, but we do need to ask you to allow us some time to review this issue for you.(10:15:51)Ernest: As soon as we have any information, we will reply by email.(10:18:05)Kieron: ok(10:18:12)Kieron: one last note(10:23:56)Kieron: I plan on using the vr headset with different controllers, specifically with steam vr but also with different services.. I'm now aware that the quest headset has different hardware to run as stand alone than the rift pc connected headset, but besides upgrading the battery, and performance modes of the quest, using the quest as a standalone for prolonged duration may also require an option for usage performance similar to the rift connected to a pc. while trying to do that wireless, the only difference in usage is the connection method. so while connecting wirelessly the hardware performance runs the same as a rift would wired. simply just streaming the data from pc either wired or wireless to the oculus headset in set mode connected or stand alone... also perhaps with both wired and wireless headsets a cool down function may be required and may also be interesting to offer a separate cooling system as an add on purchase... whether a liquid cooling system or just a cool down option to shorten the time before being able to use the headset again(10:25:29)Kieron: I like the idea of adding a liquid cooling system that acts as a heat sink around the back side of the headset sinking towards the backside like a pair of glasses has the rope attached to the ends of the frames to prevent the glasses from falling off when around the users neck(10:26:47)Ernest: Thanks for letting me know those details.(10:27:15)Ernest: We don't have any information regarding using the Quest with other hardware.(10:27:52)Kieron: a little more information, I have been trying to use my oculus go with a MacBook Pro running a windows virtual machine with steam vr(10:28:29)Kieron: that is why I am so inpatient in waiting for an update on what to do with my headset for a replacement or upgrade(10:29:33)Ernest: We do appreciate your interest in VR.(10:29:40)Kieron: I just got an email saying not to charge the unit while in use, but I cannot use the unit unless it is charging...(10:30:03)Kieron: also when the battery is low it says plug in the headset but does not say do not use while charging(10:30:09)Ernest: In is possible to connect the Go using a Mac and install Android File Transfer to transfer files between your Oculus Go and computer as detailed here: https://support.oculus.com/212288649367669/#faq_212288649367669 .(10:30:30)Kieron: im not trying to transfer vr files to the headset(10:30:57)Kieron: im trying to run steam vr in a virtual windows window on my MacBook to play vr games on my Go(10:31:24)Kieron: and its driving me out of my freaking mind that I have to wait to get a response(10:32:52)Ernest: I do see where there has been a response on the email for this issue.(10:33:04)Kieron: well that response is irrelavant(10:33:11)Ernest: If the Go is indicating that it has low battery power, you can try powering it off completely.(10:33:13)Kieron: and does not relate to the issue I have(10:33:24)Kieron: dude, that's not the problem(10:33:41)Kieron: the problem is I can't use it unless it's plugged in because it doesn't hold the charge(10:33:50)Kieron: add that to your notes please(10:34:30)Kieron: your attempting to fix the problem without fixing the problem and its driving me mad(10:34:34)Ernest: I can definitely update the notes on the ticket.(10:35:30)Kieron: im sure you'd love to sell your devices with all the features that are available to me, but thats not the case nor are you willing to cooperate with your own warranty agreement or standards of service(10:39:14)Kieron: so I've spent all of this afternoon trying to communicate with you at oculus and all the while providing as much information needed while you and your team continue to with hold information directly relating to me and further resolve to the same result that I have been trying to solve(10:40:23)Kieron: I'm getting sick of it and if I can't get a refund under warranty I will not be purchasing another oculus device.(10:43:29)Kieron: it's terrible how you've allowed your product to be a risk to my health and I am fully aware of the risk your headsets can cause because I have had to recover from them myself already. if you consider that something not worth compensation in considering what I've been communicating here today then again, I would like a full refund for the purchase of my device.. you can have it back, and I will not buy another oculus product as I have been used to determine whether they are safe or not at my own expense.(10:47:55)Kieron: all the while you at oculus are unable to offer the services and features that are desired in the VR functionality and I refuse to participate in it's progress if my own health is not considered when determining the solution to the effect the product has had and the results from my use.(10:49:16)Ernest: We don't have any details that we can give over chat.(10:49:29)Kieron: well look its simple(10:49:32)Ernest: As previously stated, we have escalated this for further review.(10:49:46)Ernest: We need to ask you to allow us some to while this issue is being reviewed.(10:49:58)Ernest: We will reply to you by email when we are able to.(10:50:27)Kieron: you can continue to with hold information from me by saying you don't have any details but it is obvious you are well aware of the risks as I have been warned well after I have already proven the damages that can be caused.(10:51:19)Kieron: for you to continue to claim you don't have that information is a violation to personal safety and still have no resolution, to any effect of solving that concern.(10:52:26)Ernest: At this point, there are no further details that we can provide through chat support.(10:52:31)Kieron: so even if I were to ask for a full refund you would claim that you don't have the information or studies to prove my claim furthermore so all the while using my usage statistics as reason to hide your details of being harmful(10:52:39)Ernest: We will followup with you by email as soon as possible.(10:52:49)Ernest: Thank you for reaching out to Oculus Support, and have a good day.(10:53:30)Kieron: if you simply think that you can disconnect me from this matter while you have put my life at risk in using this product I strongly suggest that you prepare yourself for the same damages that I have experienced using your product(10:54:39)Kieron: it will be to my benefit that you suffer for your own sake rather than myself suffer for your profit.(10:58:52)Kieron: you have wasted my entire day, and made me very stressed with your responses.. to continue to isolate my concerns and deny me the information I've brought to attention will ultimately be your loss.. honestly if I could I'd love to pursue this in court as the effects of your headsets can also be life threatening... further to where you refuse to acknowledge the fact that in such case of a hardware defect causing such you would rather allow a person to suffer the physical damages rather than remedy the situation by cooperating(10:59:52)Kieron: your actually out of your minds over there if you think responding with not enough info is a safe bet because you absolutely know the information and refuse to resolve the situation with a solution(11:00:53)Kieron: im so fuckin pissed not because of whatever I've dealt with using your headsets, but because you seek to leave me to suffer while profiting from the data collected from my use.(11:01:05)Kieron: shove it up your buttocks(11:01:49)Ernest: Kieron, at this time I will be taking this back to e-mail.(11:02:04)Kieron: what good does that do me!?(11:02:21)Kieron: your criminal for treating me like this(11:02:38)Kieron: you won't give me a straight answer cause your scared of admitting it!!!(11:03:50)Kieron: you've wasted my whole day giving me the same response over and over(11:03:54)Kieron: email...(11:04:01)Kieron: your emails r useless!!!!(11:04:07)*** Kieron left the chat ***


my chat session was terminated by site admin.