I got my Quest on Friday last week and after about one hour of use, the analog stick on my left controller is broken... It will no longer center itself when you let go of it, as the picture below shows.
I got quick reply from the customer support, they answered my ticket after 20 mins. BUT I am far from happy with the way they want to deal with this. They are telling me I have to ship my controller to their return center and then wait for a replacement controller which will take 3-5 days to ship.
My suggestion to first ship the replacement and then let me return the defect controller was dismissed.
Has anyone else experienced a defect controller?
Has anyone experience from dealing with the support in return cases?
What kind of compensation is fair to expect from this kind of issue? I will not be able to use my brand new Quest for more than one week.