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Oculus quest update in progress loop

EvolvariumEvolvarium Posts: 16
NerveGear
Any one having this issue?

I received my oculus quest last night. Once I started it up it did an update as I paired it to my phone. 

But after I finished the tutorial and tried to open oculus browser then a window came up telling me there was an update in progress and to leave the device on and plugged in.

The screen will also go black then come back a few seconds later and keeps repeating.

So I left the device on and plugged in for seven hours over night. At some point it shut off during the night so it displayed being charged to 100% when I put it back on in the morning.

After turning it back on I tried the oculus browser again and it came up with the same update in progress mission.

My plan when I get home from work is to factory reset the device and turn off automatic updates and see if an older version of the software will work.

Also tried getting around the problem by installing the FireFox browser but its installation always fails.


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Comments

  • fluffycoollfluffycooll Posts: 2
    NerveGear
    Having the same issue here nothing finishing installing and can't open anything not pre-installed 
  • ruffffruffff Posts: 2
    NerveGear
    got a fresh out of the box quest and I'm having the same issue. I opened a ticket, but support is still investigating. What headset version is your quest currently at? mine says 213561.4150.0. I think their update servers are having issues
  • fluffycoollfluffycooll Posts: 2
    NerveGear
    ruffff said:
    got a fresh out of the box quest and I'm having the same issue. I opened a ticket, but support is still investigating. What headset version is your quest currently at? mine says 213561.4150.0. I think their update servers are having issues
    I have the same version as you. I think it might just be the headset and not the software

  • ruffffruffff Posts: 2
    NerveGear
    I did a factory reset. it said it was updating the software, but it was still 213561.4150.0 afterwards. I'm seeing online that the version is up to at least 256550.6810.0. So its running a really old firmware and not updating for some reason. Hopefully oculus will fix this. 
  • H1V3RLABH1V3RLAB Posts: 4
    NerveGear
    Yup same here, set up two new headsets fresh out of the box and ran into the same issues.
  • EvolvariumEvolvarium Posts: 16
    NerveGear
    ruffff said:
    got a fresh out of the box quest and I'm having the same issue. I opened a ticket, but support is still investigating. What headset version is your quest currently at? mine says 213561.4150.0. I think their update servers are having issues
    I checked mine and it is on the same firmware version. I  am hoping it is just their update servers.
  • PrincessGlimmerPrincessGlimmer Posts: 1
    NerveGear
    Just got mine today and i'm having the exact same problems.
  • EvolvariumEvolvarium Posts: 16
    NerveGear
    I know ruffff has an open ticket with support and I just opened one for this issue and linked them to this thread. So hopefully one of us will get some answers soon.
  • dus10leedus10lee Posts: 5
    NerveGear
    I don’t know if this will help anyone here but it’s something to try.  When I got my quest I had an immediate update to do, but after that I was not getting any new updates once they were pushed out.  I finally got all my updates, but only after making sure I had the quest connected to power then rebooting the quest with the power connected.  When it booted up I immediately got another update request.  It sounds simple but I had tried leaving the quest plugged in overnight and it would never update.  I waited about two weeks after an update was pushed and still never got it.  Not until I simply rebooted the unit while plugged in.  Usually I would leave it on while charging or turn it off when finished, but I would disconnect it from power when using it again.  
  • FilipspelVRFilipspelVR Posts: 3
    NerveGear
    Same here, I also created a ticket. Just got a brand new Quest and experiencing same issues. Update in progress but nothing happens. Phone app says it's 213561.4150.0 version, same as yours.
    This is a replacement unit and the previous one worked like a charm so I know that we are doing the right things, it has to be something on Oculus end that is creating this mess ...
  • SteamGamerSteamGamer Posts: 8
    NerveGear
    I just contacted oculus and told them about this page
  • GarrettSkyeGarrettSkye Posts: 2
    NerveGear
    Yeah, same thing here.
  • mbrrrrrrrrrmbrrrrrrrrr Posts: 4
    NerveGear
    Same thing here. Talked to support via Chat – the outcome: they created a ticket and said they'll come back to me. this is really annoying
  • EvolvariumEvolvarium Posts: 16
    NerveGear
    They got back to me and asked me to turn on the system while holding the power button and volume button. Which brings up an very basic menu that lets your factory reset the device and enable sideloading updates. They wanted me to restart the device that way but it changed nothing.

    They have not gotten back to me yet. With multiple people linking to this thread now your would think that they would post something here just letting everyone know the are at least aware of the issue.
  • mbrrrrrrrrrmbrrrrrrrrr Posts: 4
    NerveGear
    edited September 25
    Does not work for me either.

    Yes it would be really nice if @OculusSupport would acknowledge and address that problem. The support guy answered my question "so you can confirm this is a common problem at the moment" with "i don't think so". It's kind of a bummer to buy a 550 Euro device and not being able to use it.

  • EvolvariumEvolvarium Posts: 16
    NerveGear
    Has anyone gone into the settings on their quest and clicked view all? When I try it on mine I will get the three dot loading screen and then nothing comes up.


    Ya I bought the Quest because it's completely wireless so I can use it in any room. But $600 Canadian is a lot to pay for a headset that does not work. I will give them a week or two but if nothing has changed I will just return it and wait for the new HTC headset to come out. I am 
  • mbrrrrrrrrrmbrrrrrrrrr Posts: 4
    NerveGear
    Same thing here, "View all" in settings doesn't do anything but show three dots.

    I really hope Oculus will react soon and offer a solution.
  • EvolvariumEvolvarium Posts: 16
    NerveGear
    I wouldn't hold out to much hope of that. They have had an issue with people not being able to add payment methods to their accounts since 2017 and I am now having that issue as well. So as I told a support representative not being able to add a payment method and my headset not even working is not making a good first impression.
  • chromamodschromamods Posts: 8
    NerveGear
    I've been talking with support staff off and on all day today.  I am having the exact same issue, and I am also on that exact same firmware with the loop.  I can't update to the latest firmware, i've followed all the steps to the letter, and still it just won't update.  It's infuriating to see how a brand new headset out of the box is quite literally unplayable considering how I can't play any new titles, apps, or anything other than the default first steps game.  

    The support rep who I talked to said they would be forwarding my ticket up the chain as she said she never heard of headsets doing this before, so perhaps the developers are unaware of this issue.  Perhaps it was a set of headsets shipped out from the factory on a faulty firmware? Perhaps we all just happened to get bad headsets?  Who knows.

    Regardless, I hope they post a solution soon, because if this continues i'm just going to return my headset and go invest the 400 dollars on upgrading my HTC Vive setup to go wireless lol
  • SteamGamerSteamGamer Posts: 8
    NerveGear
    edited September 25
    I just gave them the link to this forum
  • EvolvariumEvolvarium Posts: 16
    NerveGear
    A couple of us have done that now. 
  • monkeylashesmonkeylashes Posts: 10
    NerveGear
    I'm having the same problem. Just got my quest 2 days ago. :(
  • monkeylashesmonkeylashes Posts: 10
    NerveGear
    Just checked I'm also on version 213561.4150.0
  • chromamodschromamods Posts: 8
    NerveGear
    I'm having the same problem. Just got my quest 2 days ago. :(
    Just checked I'm also on version 213561.4150.0
    Yeah, it's starting to appear that this is a major issue.  There's a similar thread in the developer forums of headsets being unable to update.  I've contacted support as well to forward this forum link as well as the developer section (for those with developer accounts, https://forums.oculusvr.com/developer/discussion/80750/anyone-else-with-a-new-oculus-quest-headset-stuck-at-version-213561-4150-0-and-unable-to-update#latest ).

    Hopefully, if enough people contact support this'll get elevated to a higher priority with Oculus.
  • iefile1oiefile1o Posts: 3
    NerveGear
    same issue, hope they can fix it asap!!
  • EvolvariumEvolvarium Posts: 16
    NerveGear
    If they don't elevate it they are going to loose customers. So ya lets hope they get it fixed soon.
  • SteamGamerSteamGamer Posts: 8
    NerveGear
    edited September 25
    Maybe if we ask oculus to give us a firmware to manually upgrade from our PC that will be Great Because I don't think it's their servers I think it's our firmware thats the problem because now I can even access advanced settings anymore
  • chromamodschromamods Posts: 8
    NerveGear
    Maybe if we ask oculus to give us a firmware to manually upgrade from our PC that will be Great
    Already tried that.  They can't provide us with the firmware files.

    Personally I think they should've had a manual update feature rather than "plug your headset in and wait 4.5 hours" technique, as that can frustrate a lot of people very fast.
  • iefile1oiefile1o Posts: 3
    NerveGear
    suppose they already aware of this situation, dev team should look into it asap and find solution. even plug power whole night, it won't help. I tried already.....
  • SteamGamerSteamGamer Posts: 8
    NerveGear
    maybe this might help?
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