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Medium crashes stamp creation or import. Help. [Solved]

louisartmakerlouisartmaker Posts: 2
NerveGear
edited October 2019 in Oculus Medium
Im running a rtx 2080 on the latest drivers.

when i try tro create, or import a stamp in medium, the software crash, no matter how complex the mesh is, the screen stop to move and everything go black, only the sandglass logo, is moving, loading, but indefinitively. I can't do nothing, after few seconds, Oculus Medium is not show as not responding in the task manager. but after reloading the app, the stamp is well created. 

I kitbash a lot when doing my concept in Oculus Medium, stamps is one of the most powerfull tool, if i can't create a stamp in a session without crashing, it's really bad, so i really hope this gets fixed soon!

If anyone knows of a workaround it would be greatly appreciated.

Thank you for the help.

Comments

  • jessicazetajessicazeta Posts: 244 Oculus Staff
    Hello! The latest NVIDIA Game Ready drivers cause this issue. To work around, you need to use an NVIDIA driver before version 436.30.

    You can find older drivers here:
    https://www.nvidia.com/drivers/beta

    Or, you can use their Creative Ready drivers.

    The issue is a bug in Medium when you import a stamp or make a layer a stamp. The latest NVIDIA drivers correctly detect this bug, but earlier driver versions are more lenient.
  • louisartmakerlouisartmaker Posts: 2
    NerveGear
    thank you, problem solved, rolled back to 431.60 correct the problem.
  • rela-xrela-x Posts: 1
    NerveGear
    Hi, is there fix coming for this bug? I can't us older driver because of other installed program I use. :neutral:
  • catronomixcatronomix Posts: 3
    NerveGear
    Medium worked just fine with the latest Nvidia drivers on a GTX970, now I have a brand new system with an RTX2060 and it crashes every time I try to make a stamp. Installing older drivers is a workaround, not a solution, so I don't get why this topic is marked as 'solved' ....
    We pay for this software, at least tell us you're working on a solution. 
  • melco007melco007 Posts: 4
    NerveGear
    I have a brand new system with a GTX 1660 TI and it crashes every time I try to make a stamp for myself too. I agree with Catronomix. Installing older drivers is a workaround, not a solution.
  • BlackPixel_BlackPixel_ Posts: 72
    Hiro Protagonist
    Yeah... That driver trick didn't work for me either. 
    Well, that sucks.
    I wonder when we will receive an update 

    MSI X299 PRO / Intel® Core i7-9800X 8 Core W/HYPERTHREADING 3.5GHZ-4.40 TURBO / 32GB Extreme DDR4 2666MHz Memory / RTX 2070 SUPER / 

  • RaveyLargeRaveyLarge Posts: 5
    NerveGear
    Hi can we have news on when this known bug will be fixed please? At the very least a comment that it is being worked on would be of some comfort.
  • hippocoderhippocoder Posts: 4
    NerveGear
    Please fix, some new GPUs cannot have older drivers because the older drivers don't exist for them.
  • VordVord Posts: 7
    NerveGear
    edited January 26
    im honestly upset that they arent addressing this or even trying to fix it. cant even use the software at this point. and it hasnt been updated in such a long time. like wtf are they doing
  • CCxmediaCCxmedia Posts: 1
    NerveGear
    I'm not sure why this is marked as Solved? Any newer computer with an RTX card does not have older drivers available, and in any case this is a temporary workaround not a fix. We have invested considerable resources in my Art department in setting up Oculus ready computers, with Medium being one of the main applications. However now one of Medium's key features - stamps - essentially does not work. This is a major bug not a small oversight. Please respond with at least an estimate of when a solution will be available.
  • VordVord Posts: 7
    NerveGear
    This isnt solved
  • venrouvenrou Posts: 3
    NerveGear
    edited February 14
    I made a post on Oculus Uservoice regarding this issue. It relies on traction so vote for it so that the devs will go at it - would be great
    https://oculus.uservoice.com/forums/918556-oculus-rift-s-and-rift/suggestions/39711823-fixing-the-compatibility-issue-of-new-nvidia-drive
  • hughJhughJ Posts: 37
    Brain Burst
    This forum isn't an official support forum any longer for Medium, nor is the Oculus Uservoice system.  Medium is a 3rd party application now.  Your only option is to e-mail them directly.
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