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Brand New Oculus Quest stuck in USB update mode

cheryl.ntcheryl.nt Posts: 1
NerveGear
 my brand new Oculus Quest is stuck in USB update mode, Auto scrolling without me touching any buttons, and powering itself on and off again. I have tried holding down the power button for 2-30 seconds with and without the volume buttons. When plugged in it has a solid red light on as it is powering itself on and off again. I had it working last night and this morning with various apps and waited until it went through the full update when I first set it up. I am really hoping for an easy fix and that I haven't bought a dud. Any ideas?

Comments

  • SpuzzumSpuzzum Posts: 843
    3Jane
    Have you tried charging it until that red light turns green?
  • PonBonPonBon Posts: 1
    NerveGear
    Mine is too do you know what the problem is 
  • Rayne23Rayne23 Posts: 9
    NerveGear
    Im having the same issue, has anyone came across a solution?
  • RedBarn5RedBarn5 Posts: 1
    NerveGear
    Mine just started doing this - did anyone get it resolved?  It looks like an ongoing issue that they have, judging by the dates on here 
  • Umpa_PCUmpa_PC Posts: 482
    Nexus 6
    Well, by all accounts 4 of you have this problem, out of 1000's so I don't see it as a major issue, mine is not doing this......

    So have you all tried to do a factory reset ? and can only assume that all last years posters have fixed it.
    Oculus Rift S - Oculus Quest 128GB
    MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
    MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
    16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
    Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 15, Quest Version 15
    Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.
  • briankandersonbriankanderson Posts: 1
    NerveGear
    Also having the same problem.
    Auto-scrolling through the "USB Update Mode" menu.
    No button combo allows me to move past this screen. :-(
    Has been working great for a couple weeks now since I received it - now this.

    Any further suggestions from anyone?
  • Umpa_PCUmpa_PC Posts: 482
    Nexus 6
    Try a factory reset as detailed here :- 
    https://support.oculus.com/263086061243965/
    Oculus Rift S - Oculus Quest 128GB
    MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
    MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
    16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
    Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 15, Quest Version 15
    Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.
  • spookfighterspookfighter Posts: 1
    NerveGear
    edited March 22
    same problem,, brand new, stuck in usb update mode. you cant reset, you cannot update, its just stuck
  • Umpa_PCUmpa_PC Posts: 482
    Nexus 6
    Try leaving it on until the battery goes flat.  Your going to have to submit a support ticket.
    Oculus Rift S - Oculus Quest 128GB
    MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
    MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
    16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
    Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 15, Quest Version 15
    Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.
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