Hi all. I bought an Oculus Rift S to replace my original Rift yesterday, set it up and played with it all day with no issues. However today it just will not work at all! The Oculus home keeps telling me that it requires a software restart but every time I do this it just reboots and tells me it needs to restart again. Also windows flashes up saying the headset is not detected every time I turn my pc on now and the setup for the headset gets stuck on the sensor setup part.
I have updated all drivers and downloaded the latest Oculus software and ran the repair and nothing has worked so far.
A google search is revealing that this has been an issue since July! but I cant find a definitive answer as to how to fix this.
Any help is appreciated because im 2 seconds away from sending this back and getting a HTC Vive lol.
1
Comments
Every time i shut down the PC the Oculus software says i need to restart the software and so on, i have to disconnect the headset then remove it from the device list on the Oculus software, I then have to do a complete setup again.
This is my second Rift S as the first was faulty, I have just given my headset to a friend who has one themselves to see if it happens to him with my headset as he doesn't have any problems
I had an original Rift which worked great.
Thank you for trying that step.
Please give us some time to look into this further for you.
We will update you as soon as possible.
The best part is it's not even connected to the computer. The Oculus software refuses to install.
This time the update will actually work and stop nagging you.
Same thing if you're performing a clean install of the drivers. Disconnect the headset until strictly necessary.
I've already tried to work this out with Oculus but not much was achieved I guess.
It happened to me the other week and I thought it was broke but after 4 days it updated and then it worked.
Sometimes it works just buy unplugging it and putting the displayport and usb back in.
Sometimes you have to repair and/or reinstall all the software again.
Just try everything until it works. It will work eventually.
Bringing the Setup to a friend and the same problem. WTF is wrong with Oculus??
The support also knows nothing and push the fault to me.
FIX THE S... IMMEDIATELY!
Hope there is a fix soon.
Edit: I fixed it, at least for the moment, by enabling "Public Test Channel" in the Beta settings.
Same issue again after restarting my computer
Close the Oculus app
Unplug the Rift S
Disable the camera permission ("Windows key + I" to open the settings - Privacy - Camera - Flip the "Allow apps to access your camera" toggle to "off")
Plug the Rift S in again
This should automatically start the Oculus app too, otherwise do it yourself
Now you should get the "Sensors can't track headset" error
Unplug the Rift S
Toggle the camera permission to "on"
Re-plug the Rift S (plug in USB first, wait 5 seconds, then plug in the DP cable)
Now the status dot should be green in the Oculus app (you might have to restart it)
As people have mentioned here, this is a USB issue.
I have around 70 Oculus Rift S out there, on the same Windows update (1909), same laptop models, same Oculus App version, same Nvidia drivers, connected to the same networks, etc...
And yet for some reason only a third of them have this issue.
I haven't found the cause yet, but I've found a fix.
If your computer has a USB-C port, get a USB->USB-C adapter and use that with the Rift S. Reboot your computer, and now everything's green. No reinstall needed.
I've shipped the same adapter to ~20 clients, and it fixed the issue immediately for all of them.
I still don't understand why it only happens on some of our machines though.
I hope that helps!
Cheers,
~LegendBacon
Open oculus app with oculus connected
Open device manager
Remove both the oculus rift s devices from USB devices. When Windows asks to remove the software, click yes.
Wait until it finishes.
Close oculus, unplug.
Open oculus, plug rift, check in device manager for 2 generic devices (if you see oculus rift s you failed uninstalling).
If it doesn't work, try to restart the pc, unplug, plug, start oculus.
LAST BUT ESSENTIAL, in device manager, for each of the usb devices of the oculus, disable power management.
It worked for me also if I experience some stability issues (not sure about the cause), but sometimes, after one or more hours, it happens that app crashes, oculus disconnects, or oculus app closes.
I even tried removing all the Oculus USB devices and rebooting so that they could be rediscovered, it made no difference.