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Oculus Link disabled, Quest operating in standalone, yet appears as working in Oculus application

Good morning,

I'm having a little bit of a hard time getting Oculus Link to reliably work. And it's probably not a cable issue, since when I did get it to get enabled, it worked beautifully.

Symptoms: the Oculus application on the PC detects the headset, states that it's active. When I put the Quest on, there is a pop up window asking for "enable Link". I enable it, and from there I have two symptoms:

One out of 10: Oculus Link does get enabled, I can launch applications, SteamVR, everything works as it should, no glitches

9 out of 10:
- The Quest reverts back to "standalone" mode
- If I access the settings on the Quest, I can see the Oculus Link option, and when I click on it, it states it cannot connect and fails to detect the host application on the PC
- If I access the settings on the Oculus application on the PC, it does detect the Quest and state it's "active and connected"

Note: Once I have it running, if I select the Guardian settings, it will revert back to the Quest mode of operation, and it will never go back to the Link mode of operation (well at least I could not figure out how to)

I swapped USB ports, no avail.

When it did work, it was really good though...

Comments

  • Ashram56Ashram56 Posts: 6
    Brain Burst
    Checking the logs, here's what I have:

    02/12 18:09:21.874 {DEBUG}   [xrstreaming] trying to create transport with 'winusb,2833,183,1,83,2'
    02/12 18:09:21.882 {!ERROR!} [Kernel:Error] OVR Error:
      Code: -6102 -- ovrError_XRStreamingUSBIssue
      Description: failed to open device 2833:0183: (10) no device
      OVRTime: 12726.814969
      Time: 2019-12-02 18:09:21 [882:746:600]


    Yet Oculus app on the PC states that the HMD is up and running and connected...
  • themrgshowthemrgshow Posts: 3
    NerveGear
    I'm having the same problem.

  • themrgshowthemrgshow Posts: 3
    NerveGear
    Oculus Home says Quest Headset is connected and enabled (green light). But I can't access Rift Apps on the headset. Headset stay in "Standalone" mode.
  • Ashram56Ashram56 Posts: 6
    Brain Burst
    So I decided to buy an official Oculus Link cable, connected directly to the USB-C port on my RTX2080. And guess what... it does not work either.

    Symptoms are slightly different now though:
    - Quest gets detected on first connection
    - Headset requests to enable Link, which I do, but after a few seconds it reverts back to Oculus Quest home screen, stating "PC Disconnected"

    From there, I can't detect the Quest anymore, it remains as "not connected". If I remove it from the app, it get detected again.

    Seriously, this is painful. I mean I could understand if this was a cable issue, or if it was limited to my setup, but the fact is I bought an official cable, and on top of that I have the exact same issue on another PC. But not on a third one.

    Can someone from Oculus respond on this ?

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