I just got my new quest last week, used it like 3-4 times to setup my avatar, download some of the demo games, and played the Star wars game once. Then went to use it the next day and was confused as to why it opened up to the intro/training mode again, didnt think too much of it. Then i realized my avatar was gone, and i could no longer select on my library, or any other content except for web browser and some settings basically. Ive tried everythng i could think of including re-starting the device, checking my settings, etc. I've tried searching forums on here and reddit, but i'm new to this i didn't find anything helpful. I also submitted a bug report but have to wait a few days to get a response...?! Any advice would be appreciated as I was planning to surprise my kids with it today but decided to hold off until i get it working again.