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Oculus Rift - Orange led blinking 3 times short, 3 times long, 3 times short (SOS)

Romus91Romus91 Posts: 3
NerveGear
edited January 6 in Support

Hello,

I'm having an issue with my Oculus Rift. After the last update Oculus 12.0.0.241.268 (12.0.0.241.268), with a firmware update, my Oculus Rift cannot connect anymore to my PC.

Right now, I have a black screen on the device and the orange led is blinking . . . - - - . . .
3 times short, 3 times long, 3 times short.

Does somebody know what does it mean ? Can you help me ?

I already reinstall all my USB drivers. All my GPU drivers (NVidia GTX 970) and the Oculus software from scratch.

What can I do ?

Thanks all !

Comments

  • Romus91Romus91 Posts: 3
    NerveGear
    Little up here, 

    Does somebody is in the same case as me ?

    Even the official Oculus support can't help me.
  • RattyUKRattyUK Posts: 1,109
    Wintermute
    It sounds like an electronic SOS :)
    ... ---...
    But nothing sensible to add, sorry.
    PC info: AMD Ryzen 7 2700X, MSI MPG X570 Edge, 16GB Tforce Pro Dark DDR4 3200, KFA2 RTX 2080 Super, Samsung 870 Pro M.2, 2x 240GB SSD, 3TB WD Green HDD & 4 TB Seagate Barracuda HDD, Antec Modular 750w PSU, custom watercooling loop. (Win 10 Pro & Opensuse Leap 15.1 Linux) 32" AOC 4K Monitor.
    Rift S
    Laptop: Aorus X5 V6-CF1 (I7-6820HK, GTX 1070, 2* 256GB M.2 NVME, 1TB 7200 HDD)
  • Romus91Romus91 Posts: 3
    NerveGear
    Strangly, I didn't think about that first. But you clarify what my Oculus is trying to tell me xD

    To write an update, Oculus answer me :

    Hello,

    Thanks for reaching out to support today. I appreciate all of the troubleshooting steps you have tried so far with regards to your recent Oculus software update.

    At this time, I must let you know that we are aware of this issue and actively investigating. However, we will reach out to you and inform the resolution once confirmed.

    I look forward to speaking with you soon.

    Best regards,

    Oculus Support

    They reply on the 22th of December. No more update from now. They even close the issue by themselve on 28th of December.
    I reopened a new one and still wait for thier resolution.
    I keep in mind that we are in holliday season and they are a more slower to reply though.

    Wait and see... I miss my Oculus Rift.

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