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Latest Rift S update and now my headset loses tracking after 15-20mins

So, after being nagged into updating my Rift software, which was previously running without any issues for months, the head tracking in the device regularly dies after 15-20mins of playing DCS flight sim. Head movement causes the view to move around strangely and its unusable. When I exit the game back to the 'home' screen, the background is just random noise and it appears the 'cameras' are no longer working. Restarting the oculus software fixes the problem. Anyone any ideas?  How do I roll back the app and firmware? Please why? Why force an update on a perfectly running system that breaks it? 

PS> Reading this forum is seriously depressing! 

Comments

  • HelcionHelcion Posts: 66
    Hiro Protagonist
    Maybe your USB port goes to sleep?
  • kula66kula66 Posts: 10
    NerveGear
    edited December 2019
    I did check all the USB hubs in Device manager and they all set to not allow power management ... this has only started since the recent update - but thanks for the suggestion!

    PS> The Rift itself still works ... I can see the menus etc in Oculus home, just not the background from the cameras
  • HelcionHelcion Posts: 66
    Hiro Protagonist
    Try pts and disabling oculus virtual audio device.
  • kula66kula66 Posts: 10
    NerveGear
    'pts'? ... will try disabling oculus virtual audio device.
  • kula66kula66 Posts: 10
    NerveGear
    Disabling the virtual audio didn't fix it and assuming 'pts' means ports, I've switched between all the ports on the MB and PCI add in card and they all fail eventually ... but thanks for the suggestion.
  • HelcionHelcion Posts: 66
    Hiro Protagonist
    Ah shit I meant the ltd. Public test Channel in the beta tab in the software. Is high power plan enabled?
  • kula66kula66 Posts: 10
    NerveGear
    High power plan enabled ... I've linked it via a powered USB and will see how that works. 
    Not sure about the test channel ... I'm having enough problems with release channel!
  • kula66kula66 Posts: 10
    NerveGear
    Powered hub didn't help either ... really frustrating as I had no issues prior to the latest 'Must install' update!
  • HelcionHelcion Posts: 66
    Hiro Protagonist
    That's really strange :( is there a way to reinstall the firmware? Maybe something went wrong there.
  • JonGunnerJonGunner Posts: 14
    NerveGear
    kula66 said:
    So, after being nagged into updating my Rift software, which was previously running without any issues for months, the head tracking in the device regularly dies after 15-20mins of playing DCS flight sim. Head movement causes the view to move around strangely and its unusable. When I exit the game back to the 'home' screen, the background is just random noise and it appears the 'cameras' are no longer working. Restarting the oculus software fixes the problem. Anyone any ideas?  How do I roll back the app and firmware? Please why? Why force an update on a perfectly running system that breaks it? 

    PS> Reading this forum is seriously depressing! 
    kula66 - I have almost exactly the same issue as you. I got my Rift S for Christmas and is my first VR headset. Only difference is after 15-20 mins (in Google Earth, X-Plane 11 or whatever) when things become unplayable I return to Home and can still see Home and move around but with the stuttering. The visual stuttering continues to get worse until I reset the Rift. And I also get audio popping from the 15-20 min mark as well.
    I’ve done everything suggested in these forums including getting the Inateck usb pcie internal controller. None of it works. I just need to try disabling the audio driver I’ve just read about.
    Ticket submitted, but thinking I want my money back if I’m honest as this is the worst experience to new hardware I’ve ever experienced. Shame, as the 20 mins I just had in Elite Dangerous was the best thing I’ve ever done with my clothes on!
  • JonGunnerJonGunner Posts: 14
    NerveGear
    edited January 7
    kula66 said:
    So, after being nagged into updating my Rift software, which was previously running without any issues for months, the head tracking in the device regularly dies after 15-20mins of playing DCS flight sim. Head movement causes the view to move around strangely and its unusable. When I exit the game back to the 'home' screen, the background is just random noise and it appears the 'cameras' are no longer working. Restarting the oculus software fixes the problem. Anyone any ideas?  How do I roll back the app and firmware? Please why? Why force an update on a perfectly running system that breaks it? 

    PS> Reading this forum is seriously depressing! 
    kula66, have you resolved your tracking issue?
  • kula66kula66 Posts: 10
    NerveGear
    Nope, keeps happening - I've tried lots of 'ideas' ... This makes me so cross - working perfectly, forced to update with idiotic messages and then issues ... this isn't the first time with both my Rift and Rift S, so perhaps time to ditch Oculus.
  • JonGunnerJonGunner Posts: 14
    NerveGear
    That’s not good. Mine isn’t resolved either. I’m holding on but looking increasingly like mine is going back to Amazon.
  • jfarmer1978jfarmer1978 Posts: 5 Oculus Start Member
    Just had the same issue - neve happened until an update I got not 40 mins ago.
  • kula66kula66 Posts: 10
    NerveGear
    Just had another forced updated on the Rift ... and well done Oculus/Facebook, its made it worse!! I now get about 5mins before the builtin cameras die.
  • JonGunnerJonGunner Posts: 14
    NerveGear
    Ok, I went nuclear and did a clean reinstall of Windows 10 using installation media. It was the option where everything is lost.
    And it appears to have fixed my headset tracking issue! After ensuring Windows was fully updated, I installed latest recommended AMD divers, then uninstalled AMD bloatware (you have to install it to get the drivers), and then updated driver through Device Manager (pointing to where I now had the new driver inf file). Google Earth VR, XPlane11 and Elite all behaving beyond 15-20 minutes. XPlane has shown me I need a GPU upgrade but it is at least now playable without the headset tracking lag. I’m not in the Oculus PTC.

    But, the restart issue is still there for me. I don’t get drop outs when using it. But I left it a while last night and returned and I had the orange light on the headset and yes the connection had dropped. Restarting Oculus does nothing. So that’s still broken.

  • kula66kula66 Posts: 10
    NerveGear
    Glad to hear you got a partial solution! I've started looking at the HP ...
  • kula66kula66 Posts: 10
    NerveGear
    For info, I switched to the 'Beta' version ... and same thing happened, very quickly and the effects were worse - I seem to be thrown back in my position.
    PS> Do Oculus support ever read or comment on this forum?
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