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“Can’t Reach Oculus Service”

So, I had just got delivered my new Oculus Rift S from the Oculus Website. I downloaded the Oculus App off the Oculus Website and it started to download. When I had the headset plugged in, the Computer screen glitched out. I unplugged it and continued the download without it plugged in. It finished downloading and the first thing I got was “Can’t Reach Oculus Service”, which I then restarted my computer and the same thing came up again. So, I tried to repair it and then it seemed to be working, the login screen popped up but suddenly went away again. I quickly tried to hit the app again but the same thing happened. So, I tried to redownload it and the same result keeps happening. I tried about 15 times now and the login screen has not popped up since. The Computer Tower I have is an HP and I have used VR on it before, a Microsoft Mixed Reality. Just wondering if anyone knows what’s happening, would be a huge help if anyone knew how to fix it. Thank you for reading! 

Comments

  • TomCgcmfcTomCgcmfc Posts: 1,747 Valuable Player
    Hard to say for sure but if I were you I would go back to the Oculus download site and choose to uninstall.  After that remove all your Rift cable connections (and controller batteries), restart your PC, then try again but do not plug anything in or insert controller batteries until told to do so during your setup.  I went through this same problem myself a long time ago.  Good luck mate.

    Custom built gaming desktop; i9 9900k (water cooled) oc to 5ghz, gtx 1080 ti (from my old AGA), 32 gb 3000hz ram, 1 tb ssd, 4 tb hdd.  Asus  ROG Maximus xi hero wifi mb, StarTech 4 port/4 controller sata powered usb3.0 pcie card, Asus VG248QE 1080p 144hz gaming monitor, Oculus Rift cv1 w/2x sensors, Vive Pro, Vive Cosmos, Vive Wireless.

  • Blazinwarrior12Blazinwarrior12 Posts: 5
    NerveGear
    TomCgcmfc said:
    Hard to say for sure but if I were you I would go back to the Oculus download site and choose to uninstall.  After that remove all your Rift cable connections (and controller batteries), restart your PC, then try again but do not plug anything in or insert controller batteries until told to do so during your setup.  I went through this same problem myself a long time ago.  Good luck mate.
    I’ll try this, thank you very much! 
  • Blazinwarrior12Blazinwarrior12 Posts: 5
    NerveGear
    It didn’t work, thank you for trying to help though! 
  • rednekcowboy77rednekcowboy77 Posts: 168
    Art3mis
    For the life of me, I can't get my Rift-S to work on my desktop at all.  After some searching, I found a bunch of errors pointing to the Oculus Runtime Service in Event Vierwer so even though I can get the software to load, it appears that the services in the background are not running at all.
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