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Oculus Software showing "Oculus encountered an error..."

Majkel19Majkel19 Posts: 1
Hey guys, so I've been stuck with the red ribbon saying "Oculus has encountered an error. Please restart your PC or contact support". Since many people seem to have this issue, I've been looking through the logs etc. and came to few things:
  1. The oculus software for some reason cannot locate the DXGI2 preview package. It says all the graphic cards are capable of it, but can't find the package. 
    "display_diags_status": "Failed",
      "display_diags_status_value": -3019,
      "display_diags_active_display_system": "None",
      "display_diags_dxgi2_preview_capable": 1,
      "display_diags_dxgi2_preview_available": 0,
      "display_diags_dxgi2_preview_code": -3019,
      "display_diags_dxgi2_preview_details": "Failed during detection of DXGI 2 Preview",
      "display_diags_direct_display_capable": 1,
      "display_diags_direct_display_available": 0,
      "display_diags_direct_display_code": -3014,
  2. The Windows Event Viewer shows an error with ID 10016 saying:
    The machine-default permission settings do not grant Local Activation permission for the COM Server application with 
    CLSID {C2F03A33-21F5-47FA-B4BB-156362A2F239}
    and APPID 
    to the user MSI-GE72\Majkel SID (S-1-5-21-2195327463-1765147593-3671702907-1001) 
    from address LocalHost (Using LRPC) 
    running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy 
    SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). 
    This security permission can be modified using the Component Services administrative tool.
    The CLSID and APPID both are from a component named "ImmersiveShell.exe". Which seems to be easily repaired by few tweaks in Register and component services, but none of the tips by microsoft helped me and the warning persists.
  3.  It happens only on laptops with no direct video output from the gpu as I suppose? Which is odd, since Oculus Link doesn't use a graphic port and shouldn't be an issue. 
Has anyone by chance got this issue resolved? I wonder if  this can be resolved by some changes in the oculus software?


  • LeonLinccLeonLincc Posts: 7
     i have the same problem!
  • thornfootthornfoot Posts: 41
    Brain Burst
    I also have this problem.
    I am using an official Oculus link cable on a Razer13 laptop that has a GeForce GTX 1650 Max-Q video card which is listed as supported, and a CPU that boosts to 4.6Ghz, but has a base speed of 1.8Ghz. I wonder if it has to do with Oculus determining the PC is not up to their VR specs by either a system speed test or an internal list. They have done that in the past, when clearly it should be a user option to continue with what Oculus may consider subpar performance.
    I am able to get the link cable to setup with the Quest, but then when it comes to activating it from the headset it wont start.
    The Red banner gives no useful information, Oculus. Please expose a bit more error information and maybe give the community the chance to fix or create a workaround. 
  • lol_ieat_doglol_ieat_dog Posts: 2
    same here
  • lol_ieat_doglol_ieat_dog Posts: 2
    I can use SteamVr on my downgrade laptop (Intel(R)UHD Graphics 620)🤮ikr. but oculus is the only software with this problem. i can also use mixed reality.
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