01-08-2020
11:28 AM
- last edited on
06-14-2023
08:55 AM
by
BlueberrieSmoot
Hi,
I am having a problem with my new Oculus Rift S in which it
will black screen randomly and i will hear a static noise as it does this. The
system crashes on any game, and has been occurring at any time between 10
minutes after booting up the game, to 3 hours after booting up the game.
Sometimes when the crash occurs I get a windows notification saying that the
DisplayPort isn’t connected, but this doesn’t happen every time the system
crashes.
Options used to try and rectify the situation which have
failed:
· Uninstalled and reinstalled the Oculus Software.
· Repair the Oculus Software.
· Uninstalled and reinstalled SteamVR.
· Checked that SteamVR and oculus software are up to date which they are.
· Checked that Windows 10 is up to date which it is.
· Checked that my GPU driver is up to date which it is.
· Checked that USB drivers are up to date which they are.
· Tried every USB Socket on my laptop
· Turned off Power Saving mode in Device Manager for all the USB sockets.
· Disabled USB selective suspend setting in the Windows Power Options.
· Checked the DisplayPort wire is properly connected to my laptop
· Checked that the DisplayPort wire connection in the headset is connected properly.
· Turned off Kaspersky
· Turned off Razer Cortex Boost ( Which did stop the SteamVR games lagging )
· Ran the Oculus software in Administrator.
· Turned the volume on the Oculus Rift S down to 20% ( As some websites stated that loud noises can cause this problem)
· Restarted the Oculus Service.
· Restarted the Oculus Runtime Service.
These are my Laptops specifications:
GPU : NVIDIA GeGorce GTX 1060
CPU: Intel® Core™ i7-7700HQ CPU @ 2.80GHz
Memory: 16GB
Motherboard: MSI MS-1785
Solved! Go to Solution.
06-14-2023 09:13 AM
Hey hey friends! I just wanted to chime in on this post since there have been so many people with this type of issue with their Rift S. I know it's never fun to have technical issues when you just want to have a great time in VR, so I am happy to help point everyone in the right direction here!
In all honesty, having this issue of the Rift S having a black screen/crashing/static noise can be caused by quite a few different things. That being said, I would like to share some helpful troubleshooting steps for those who haven't tried them yet:
If you're still having trouble with your Rift S after trying those steps, your best bet is going to be to reach out to the support team. To do this, you can either send a PM to @MetaQuestSupport here on the Forums, or you can open a support ticket yourself here: https://metaque.st/Support.
01-12-2020 10:53 AM
01-16-2020 10:02 AM
Rtas_ said:
I have the same problem, except i hear a very high pitched buzzing before the ensuing black screen and tv static noise. Still waiting on a response from oculus support, however i believe it may have something to do with the latest oculus software update.
01-31-2020 06:58 AM
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