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DISPLAY PORT NOT DETECTED RIFT S

Laxleo_Laxleo_ Posts: 7
NerveGear
hi, Ive recently be saving for a rift s and finally wage cucked enough to buy one, I started to set it up and noticed that the display port was not detecting the headset, but the usb port did. I can hear sound from the rift but the display port just wont detect it. Ive opened a ticket and have tried everything on every forum, everything is up to date and it still just wont connect.

At first I thought my display port was broken but then it detected the headset for around 5 seconds as I moved on to set up the controllers it couldn't detect it anymore. I also youtubed then problem and found many other people in dec 2019 and jan 2020 have had the same problem. 

 So im 99% sure its not my grpahics card thats the problem. Ive googled to try and find a firmware update but nothing has come up at all.

Im honestly getting frustrated and want to refund the thing, ive been up for hours trying to fix it and still nothing, Windows is up to date, Nvidia is up to date, Oculus is up to date EVERYTHING IS UP TO DATE yet nothing. Ive tried restarting my computer, waiting 5 seconds to put the display port in after, removing the putting back the display port in the headset itself yet nothing.

I just wanna play beat saber man. Has anyone else had this problem or knows how to fix it?


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Comments

  • MaxxgoldMaxxgold Posts: 498
    Trinity
    edited January 12
    It is usually a good idea to list your PC specs when you have an issue. The reason there are so many issues with PC problems is because there are thousands of different PC’s. It is definitely frustrating when something doesn’t work correctly, but if you plan to use a computer you have to have some patience. 

    A lot of people that have the same issue as you, solve that problem by installing the Inateck Pcie card listed in my signature. Even though your USB is green, and your display port is red, your USB port may not have enough power to get you going. 

    Before worrying about that though, you should list all of your PC specs. Are you using dedicated graphics? Silly question, yes, but we have seen people plugging in their headset to the motherboard, and not the GPU. 
  • SkScotcheggSkScotchegg Posts: 1,300
    Project 2501
    Also try unplugged everything, wait 10 seconds, then plug in usb, wait 10 seconds, then plug in display port and try again.

    Also for me I fixed this by reinstalling Oculus software again.

    And sometimes you fix it by unplugging the wire from the HMD it's self and then plugging it back in. I've had to do that about a dozen times over past 6 months.
    UK: England - Leeds - - RTX 2080 - Rift CV1 & Rift S - Make love, not war - See you in the Oasis!
  • VR2018FRVR2018FR Posts: 35
    Brain Burst
    edited January 13
    send them your system's  logs : Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
    I'am experiencing the same problems as yours  and several others on the forum are plagued  by the latest  firmware and software update ! 

    my headset  works perfectly fine  with a offline Pc with firmware 2.0 and  oculus software  from october 2019, and when i wanna use that headset on my PC with updated drivers and firmware it cannot  find the display port and ask for installing oculus software in loop ( it's been 10 days now)  ! 


    That  headset was brand new, I exchanded t it on december 5th ( tried it once and never  used  it for a lillte more than a month) yours is  one of the more recent series just as mine, when I  plugged it in to my PCagain, it asked for  updating the firmware and  oculsu software as the  result you and I know.
    this is indeed growing tiresome, I sent support for my problems on january 3r and they answered today with leaving no choice  but sending them my logs and wait.




  • kolop97kolop97 Posts: 3
    NerveGear
    I'm having the exact same issue here. Thing is, it worked fine for the first 2 or 3 days I had it then the next day the display port won't connect(besides the first 5 or so seconds)! Nothing changed in my set up. If I had to point at some variable I'd have to say shutting off my computer is the only thing I can think of. I played some beat saber, shut off my computer, and the next morning it won't connect. I've tried every combination of fixes I could find short of reinstalling windows or reformatting my hard drive.
  • Umpa_PCUmpa_PC Posts: 148
    Art3mis
    My headset does this if I suspend the computer instead of shutting it down, or it sleeps. Upon wakeup I have issues cured only by a reboot.
    Oculus Rift S (love it)
    Oculus Quest 128GB (Loving it too)
    MSI trident 3 7RB-200UK 
    Intel Core i5-7400 3 Ghz
    GTX 1050 Ti (4GB)
    16 GB RAM
    1TB HDD
    1TB SSD
    Windows 10 Home Edition Version 10.0.18362 Build 18362
    Oculus app version 13.0.0.233.463 (13.0.0.233.463)
  • NetheriNetheri Posts: 303
    Trinity
    Try Oculus Tray Tool with the option "Restart Oculus service when computer wakes up". Might help, at least it works on CV1.
    [email protected] 5/4.9GHz, ASUS Rog Strix 2080 Super OC , Corsair 32gb 3000MHz DDR4, ROG Strix Z370 H Gaming, 1 x Inateck 4 port USB 3.0 card, 2x3.1 USB, 6x3.0 USB on mobo, 1x USB-C on G-card.
    Natively Homeless (2.0) Dash, it's a working victory!
  • Umpa_PCUmpa_PC Posts: 148
    Art3mis
    I tried that and it did not work, and when this happens I need to unplug the usb and stick it back in.  Fixes it every time for me.  Mind you I can avoid it altogether if I changed the power profile, but this is a living room 'console' PC so VR is just one aspect of family entertainment for us.
    Oculus Rift S (love it)
    Oculus Quest 128GB (Loving it too)
    MSI trident 3 7RB-200UK 
    Intel Core i5-7400 3 Ghz
    GTX 1050 Ti (4GB)
    16 GB RAM
    1TB HDD
    1TB SSD
    Windows 10 Home Edition Version 10.0.18362 Build 18362
    Oculus app version 13.0.0.233.463 (13.0.0.233.463)
  • Laxleo_Laxleo_ Posts: 7
    NerveGear
    Maxxgold said:
    It is usually a good idea to list your PC specs when you have an issue. The reason there are so many issues with PC problems is because there are thousands of different PC’s. It is definitely frustrating when something doesn’t work correctly, but if you plan to use a computer you have to have some patience. 

    A lot of people that have the same issue as you, solve that problem by installing the Inateck Pcie card listed in my signature. Even though your USB is green, and your display port is red, your USB port may not have enough power to get you going. 

    Before worrying about that though, you should list all of your PC specs. Are you using dedicated graphics? Silly question, yes, but we have seen people plugging in their headset to the motherboard, and not the GPU. 

  • Laxleo_Laxleo_ Posts: 7
    NerveGear
    VR2018FR said:
    send them your system's  logs : Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
    I'am experiencing the same problems as yours  and several others on the forum are plagued  by the latest  firmware and software update ! 

    my headset  works perfectly fine  with a offline Pc with firmware 2.0 and  oculus software  from october 2019, and when i wanna use that headset on my PC with updated drivers and firmware it cannot  find the display port and ask for installing oculus software in loop ( it's been 10 days now)  ! 


    That  headset was brand new, I exchanded t it on december 5th ( tried it once and never  used  it for a lillte more than a month) yours is  one of the more recent series just as mine, when I  plugged it in to my PCagain, it asked for  updating the firmware and  oculsu software as the  result you and I know.
    this is indeed growing tiresome, I sent support for my problems on january 3r and they answered today with leaving no choice  but sending them my logs and wait.




    Idk why oculus isnt saying anything about it. It has to be on their side, i want to send my headset back but these monkeys wont reply.
  • NetheriNetheri Posts: 303
    Trinity
    edited January 14
    Umpa_PC said:
    I tried that and it did not work, and when this happens I need to unplug the usb and stick it back in.  Fixes it every time for me.  Mind you I can avoid it altogether if I changed the power profile, but this is a living room 'console' PC so VR is just one aspect of family entertainment for us.
    Have you tried to put the power saving functions off from the usb ports and hosts in the Windows device manager or put the OTT's  "Rift power management" -> disable on start? 
    [email protected] 5/4.9GHz, ASUS Rog Strix 2080 Super OC , Corsair 32gb 3000MHz DDR4, ROG Strix Z370 H Gaming, 1 x Inateck 4 port USB 3.0 card, 2x3.1 USB, 6x3.0 USB on mobo, 1x USB-C on G-card.
    Natively Homeless (2.0) Dash, it's a working victory!
  • Laxleo_Laxleo_ Posts: 7
    NerveGear
    Netheri said:
    Umpa_PC said:
    I tried that and it did not work, and when this happens I need to unplug the usb and stick it back in.  Fixes it every time for me.  Mind you I can avoid it altogether if I changed the power profile, but this is a living room 'console' PC so VR is just one aspect of family entertainment for us.
    Have you tried to put the power saving functions off from the usb ports and hosts in the Windows device manager or put the OTT's  "Rift power management" -> disable on start? 
    where do you find rift power management ?
  • Umpa_PCUmpa_PC Posts: 148
    Art3mis
    Netheri said:
    Umpa_PC said:
    I tried that and it did not work, and when this happens I need to unplug the usb and stick it back in.  Fixes it every time for me.  Mind you I can avoid it altogether if I changed the power profile, but this is a living room 'console' PC so VR is just one aspect of family entertainment for us.
    Have you tried to put the power saving functions off from the usb ports and hosts in the Windows device manager or put the OTT's  "Rift power management" -> disable on start? 
    No because its not a problem for me,
    Oculus Rift S (love it)
    Oculus Quest 128GB (Loving it too)
    MSI trident 3 7RB-200UK 
    Intel Core i5-7400 3 Ghz
    GTX 1050 Ti (4GB)
    16 GB RAM
    1TB HDD
    1TB SSD
    Windows 10 Home Edition Version 10.0.18362 Build 18362
    Oculus app version 13.0.0.233.463 (13.0.0.233.463)
  • glen.seton.54glen.seton.54 Posts: 1
    NerveGear
    Hi all, Same issue here. 
    GTX 1060 6GB
    WIN 10 
    8GB RAM
    Latest drivers for GTX, Occulus, and updated firmware on both.  Seems many people with this issue....
  • TomCgcmfcTomCgcmfc Posts: 1,672
    Project 2501
    Hopefully you are not trying to run 2x monitors,  This an age old problem.

    Custom built gaming desktop; i9 9900k (water cooled) oc to 5ghz, gtx 1080 ti (from my old AGA), 32 gb 3000hz ram, 1 tb ssd, 4 tb hdd.  Asus  ROG Maximus xi hero wifi mb, StarTech 4 port/4 controller sata powered usb3.0 pcie card, Asus VG248QE 1080p 144hz gaming monitor, Oculus Rift cv1 w/2x sensors, Vive Pro, Vive Cosmos, Vive Wireless.

  • NetheriNetheri Posts: 303
    Trinity
    Umpa_PC said:
    Netheri said:
    Umpa_PC said:
    I tried that and it did not work, and when this happens I need to unplug the usb and stick it back in.  Fixes it every time for me.  Mind you I can avoid it altogether if I changed the power profile, but this is a living room 'console' PC so VR is just one aspect of family entertainment for us.
    Have you tried to put the power saving functions off from the usb ports and hosts in the Windows device manager or put the OTT's  "Rift power management" -> disable on start? 
    No because its not a problem for me,
    Ok, just known to cause those kinds of problems on CV1 what you have on S.

    @Laxleo_ in OTT, "Power Options" section.
    [email protected] 5/4.9GHz, ASUS Rog Strix 2080 Super OC , Corsair 32gb 3000MHz DDR4, ROG Strix Z370 H Gaming, 1 x Inateck 4 port USB 3.0 card, 2x3.1 USB, 6x3.0 USB on mobo, 1x USB-C on G-card.
    Natively Homeless (2.0) Dash, it's a working victory!
  • VR2018FRVR2018FR Posts: 35
    Brain Burst
    Laxleo_ said:
    VR2018FR said:
    send them your system's  logs : Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
    I'am experiencing the same problems as yours  and several others on the forum are plagued  by the latest  firmware and software update ! 

    my headset  works perfectly fine  with a offline Pc with firmware 2.0 and  oculus software  from october 2019, and when i wanna use that headset on my PC with updated drivers and firmware it cannot  find the display port and ask for installing oculus software in loop ( it's been 10 days now)  ! 


    That  headset was brand new, I exchanded t it on december 5th ( tried it once and never  used  it for a lillte more than a month) yours is  one of the more recent series just as mine, when I  plugged it in to my PCagain, it asked for  updating the firmware and  oculsu software as the  result you and I know.
    this is indeed growing tiresome, I sent support for my problems on january 3r and they answered today with leaving no choice  but sending them my logs and wait.




    Idk why oculus isnt saying anything about it. It has to be on their side, i want to send my headset back but these monkeys wont reply.
    I sent them my logs to days ago, will see if they gave me any reply to our problem ?
  • MaxxgoldMaxxgold Posts: 498
    Trinity
    Laxleo_ said:
    Maxxgold said:
    It is usually a good idea to list your PC specs when you have an issue. The reason there are so many issues with PC problems is because there are thousands of different PC’s. It is definitely frustrating when something doesn’t work correctly, but if you plan to use a computer you have to have some patience. 

    A lot of people that have the same issue as you, solve that problem by installing the Inateck Pcie card listed in my signature. Even though your USB is green, and your display port is red, your USB port may not have enough power to get you going. 

    Before worrying about that though, you should list all of your PC specs. Are you using dedicated graphics? Silly question, yes, but we have seen people plugging in their headset to the motherboard, and not the GPU. 


    Oculus Rift S minimum PC requirements

    • OS: 64-bit Windows 10.
    • CPU: Intel Core i3-6100 / AMD Ryzen 3 1200, FX4350 or greater.
    • RAM: 8GB.
    • GPU: NVIDIA GeForce GTX 1050Ti / Radeon RX 470 or greater.
    • USB Ports: 1 USB 3.0 .
    • Compatible miniDisplayPort video output (miniDisplayPort to DisplayPort adapter included with Rift S)

    I’m guessing your Nvidia GTX 680 is your problem. Minimum GPU is listed as 1050Ti
  • VRE_UG3VRE_UG3 Posts: 1
    NerveGear
    Hi Guys after a few days spent by trying the possible solutions only one worked. I have a laptop with 1070 nvidia I reinstalled a previous version of the driver (2 months old) and it works now properly. So I think you should try to downgrade the driver version and don't forget to remove the driver before install the oldest. Have a nice day.
  • VR2018FRVR2018FR Posts: 35
    Brain Burst
    VRE_UG3 said:
    Hi Guys after a few days spent by trying the possible solutions only one worked. I have a laptop with 1070 nvidia I reinstalled a previous version of the driver (2 months old) and it works now properly. So I think you should try to downgrade the driver version and don't forget to remove the driver before install the oldest. Have a nice da

    the only thing that works is to downgrade the oculus software, i own another  pc  (offline) with oculus software from october and 2.0 firmware and there's no problem at all with the headset. But we can not do such thing.
    If oculus allowed a downgrade and then doing the procedure again for the latest drivers (in case something went  wrong on our devices)  maybe that  would solve  the problem ? but we can't do that.

  • ZaroktheImmortalZaroktheImmortal Posts: 8
    NerveGear
    I've had a similar issue since buying it where it'd tell me it can't find the display port or tell me to reset the software or it'd tell me it can't find the headset then I'd go about unplugging it and plugging it back in helps I have to go through pretty much every day of a rinse repeat of unplugging plugging back in restarting my computer and going through different methods until it works for that day I contacted support about it and got told they are aware of the issue and are looking into a fix but have no time frame on a fix. 
  • VR2018FRVR2018FR Posts: 35
    Brain Burst
    I've had a similar issue since buying it where it'd tell me it can't find the display port or tell me to reset the software or it'd tell me it can't find the headset then I'd go about unplugging it and plugging it back in helps I have to go through pretty much every day of a rinse repeat of unplugging plugging back in restarting my computer and going through different methods until it works for that day I contacted support about it and got told they are aware of the issue and are looking into a fix but have no time frame on a fix. 
    This is solve the problem of having a uselless oculus rift-s  headset, it solves the problem till oculus does something  about it ! the only catch is...you can't buy new apps cause the  oculus software thinks it is  off line.
    https://www.reddit.com/r/oculus/comments/eoy744/rift_s_display_port_not_found_fix_driver_rollback/
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