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Has Anyone Else Had Issues with their Go Black-Screening?

mattjurmanmattjurman Posts: 1
NerveGear
I'm on my 2nd Oculus Go now, and this one's doing it right out of the box. I just need to know... has anyone else experienced this? My Oculus Go, after updating, only shows a black screen that I cannot navigate away from. After a few seconds, the headset goes to sleep.

Answers

  • TomCgcmfcTomCgcmfc Posts: 1,845 Valuable Player
    edited January 15
    I’ve had a Go since first released and never seen this unless the battery level gets too low.

    Custom built gaming desktop; i9 9900k (water cooled) oc to 5ghz, gtx 1080 ti (from my old AGA), 32 gb 3000hz ram, 1 tb ssd, 4 tb hdd.  Asus  ROG Maximus xi hero wifi mb, StarTech 4 port/4 controller sata powered usb3.0 pcie card, Asus VG248QE 1080p 144hz gaming monitor, Oculus Rift cv1 w/2x sensors, Vive Pro, Vive Cosmos, Vive Wireless.

  • BossGatorBossGator Posts: 7
    NerveGear
    What happens when you power off and back on? I've had a black screen when putting it on at times, but powering it off and back on fixes this.
  • pancho_salcedo85pancho_salcedo85 Posts: 1
    NerveGear
    Did u get an answer why is happening? I'm turning off and after on and not working, still black screen
  • Clownfishking21Clownfishking21 Posts: 7
    NerveGear
    Me Too
  • TomCgcmfcTomCgcmfc Posts: 1,845 Valuable Player
    If you have this problem I suggest you contact Oculus Support.  Could be a problem with your Go, or you may need to do a reset (see sticky in this subforum).

    Custom built gaming desktop; i9 9900k (water cooled) oc to 5ghz, gtx 1080 ti (from my old AGA), 32 gb 3000hz ram, 1 tb ssd, 4 tb hdd.  Asus  ROG Maximus xi hero wifi mb, StarTech 4 port/4 controller sata powered usb3.0 pcie card, Asus VG248QE 1080p 144hz gaming monitor, Oculus Rift cv1 w/2x sensors, Vive Pro, Vive Cosmos, Vive Wireless.

  • Clownfishking21Clownfishking21 Posts: 7
    NerveGear
    reset wont work

  • Clownfishking21Clownfishking21 Posts: 7
    NerveGear
    anyone else have a solution
  • Clownfishking21Clownfishking21 Posts: 7
    NerveGear
    nevermind, factory reset then click black button on inside of headset
  • Clownfishking21Clownfishking21 Posts: 7
    NerveGear
    nevermind again, or at least for me
  • Clownfishking21Clownfishking21 Posts: 7
    NerveGear
    was talking to a support member, could it be the proximity sensor not working?
  • Clownfishking21Clownfishking21 Posts: 7
    NerveGear
    Fixed! While talking to support, I thought if it was dirty or was jammed (pressing the sensor not a good idea.), I unjammed it with a screwdriver, then wiped it clean with the cleaning cloth.
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