Hi there. Please, I’d like to report an issue we’re having and ask for support.
We are using 6 Oculus GO headsets to exhibit a series of 360º videos to visitors of a Marine Protected Area. Experiences occur indoor and each headset is used some ~5 times/day (videos are 6min in length).
Since last month, videos are crashing during reproduction, and often the whole system crashes too - leading us to restart the headset by holding the power button for 10 sec. These issues are getting more and more frequent and we can no longer trust the visitor a full, comfortable experience without crashing.
How should we proceed?