Support are you looking into the infinite boot loop "Oculus software restart required"?? There is no public announcement from you guys acknowledging the bug even exists despite admitting to my self and numerous other users via support tickets, so do Oculus have any intentions of letting people know this bug that they have said they have no ETA on a fix for exists to prevent people buying headsets that could possibly arrive plagued by this bug? My self and lots of other Rift S users have had essentially had our previously working headsets took off us due to this bug and the lack of support Oculus is offering is just wrong.
I have been in contact with support and followed every step the guy has gave me and reinstalled the software on 3 different computers (2 of which worked perfectly with the headset for over 3 months) more times than I can remember... I have provided logs from 2 of my computers also. Basically jumped through every generic hoop and more. The support has got a point where I have been told they need to investigate the issue further and I will have to wait 3-4 working days until I next get a reply.
I get it bugs happen but the way this is being handled is just sketchy and underhanded, there is a headset bricking bug out there and Oculus won't even publicly admit it. I my self have only been dealing with this problem since Saturday the 25th other users I have spoken to though have been dealing with this issue as far back as December, all of whom have contacted support and have had the software bug confirmed to them by support. Again people have been reporting this bug since December and Oculus still have not publicly admitted it is a problem while telling people via support tickets they know it is... how this is legal I don't know.
People have been left without a ETA since December for this headset bricking bug when are Oculus going to start taking us seriously? When are Oculus going to start taking supporting their own product seriously? I hope this issue is fixed soon but based on the lack of transparency from support and the fact they have kept people waiting since December I am doubtful. I have set a date in my head once that date is passed I will be requesting a refund which I'd rather not have to do as I would prefer to have a working Rift S but at the end of the day I am not going to allow Oculus to fob me off like they have to countless others since December... We literally can't use our headsets unlike other bugs that are been given priority...