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Troubleshooting new Rift S

cifa85cifa85 Posts: 2
NerveGear
edited February 12 in Support

Hello there,

I bought a Rift S three weeks ago. Since it had the "Oculus Software restart required" infinite loop issue, I refunded it and boght a new one. The new device did not show this problem, but two other major issues:

1. When I open Oculus Dash and klick "Virtual Desktop" in the Dash panel, I can see... my desktop. But as soon as I move my head I see black flickering for parts of the window. The flickering gets stronger if I move my head faster. The flickering appears only inside the Virtual Desktop window. I did not observe it in other applications or Oculus Home so far. This happens independent of SteamVR running or not.

2.The Oculus Guardian is not found or completely shifted each time I use the Rift S after a PC restart. So I have to setup the Guardian every time I want to play which is very frustrating. The former (refunded) device did not have this problem. Is this a software or hardware problem?

Here are my setup specs:
- CPU: Intel Core i5-8600K (6 cores, no overclocking)
- GPU: NVidia GeForce GTX 1060 6GB (no overclocking)
- Mainboard: ASrock Z370M Pro4
- Memory: 16 GB
- OS: Windows 10 64bit
- The Rift S is directly plugged into the graphiccard/mainboard with the original cable, no other cable/hardware involved

Windows is up-to-date, and I recently updated BIOS and chipset drivers as well as NVidia drivers. The Oculus software is the latest version and the Rift S runs with firmware 2.2.0. I already did a clean reinstall of the Oculus software (with removing all Oculus directories in AppData).
Do you have any suggestions what I could try to fix this?

Answers

  • OculusSupportOculusSupport Posts: 571 Oculus Staff
    Hey @cifa85, I'm sorry to hear you're experiencing issues with the virtual desktop in Dash. If it's only happening in the virtual desktop then this is likely software issue. If you haven't already, I would perform a clean installation of your Nvidia drivers. I would also try enrolling in the Public Test Channel(or try opting out if you're already enrolled) to see if there is any change. I would also try testing your Rift S on different USB 3.0 ports as well. Please feel free to contact support here if you need more help. Thanks! -Rick
  • cifa85cifa85 Posts: 2
    NerveGear
    I tried your suggestions, but they did not help.

    Regarding issue 1:
    I investigated the issue more and found combinations of the graphics settings where the flickering did not occur:

    * VR-Levels disabled (in the Dash menu) + Priorize Performance (in Oculus Software) -> Flickering appears
    * VR-Levels disabled (in the Dash menu) + Priorize Quality (in Oculus Software) -> No flickering
    * VR-Levels enabled (in the Dash menu) + Priorize Performance (in Oculus Software) -> No flickering
    * VR-Levels enabled (in the Dash menu) + Priorize Quality (in Oculus Software) -> No flickering

    Regarding issue 2:
    I can reproduce the lost Guardian setup with the folling steps:

    1. Put on headset.
    2. Headset says: "No play area found. Please set up Guardian."
    3. Follow the Guardian setup.
    4. Go to Virtual Desktop on the Oculus Dash panel.
    5. Reboot PC while keeping headset on.
    6. Wait 10 seconds until headset turns on again.
    7. Headset says: "No play area found. Please set up Guardian."
    8. Repeat.

  • Umpa_PCUmpa_PC Posts: 336
    Art3mis
    edited February 17
    cifa85 said:
    I tried your suggestions, but they did not help.

    Regarding issue 1:
    I investigated the issue more and found combinations of the graphics settings where the flickering did not occur:

    * VR-Levels disabled (in the Dash menu) + Priorize Performance (in Oculus Software) -> Flickering appears
    * VR-Levels disabled (in the Dash menu) + Priorize Quality (in Oculus Software) -> No flickering
    * VR-Levels enabled (in the Dash menu) + Priorize Performance (in Oculus Software) -> No flickering
    * VR-Levels enabled (in the Dash menu) + Priorize Quality (in Oculus Software) -> No flickering

    Regarding issue 2:
    I can reproduce the lost Guardian setup with the folling steps:

    1. Put on headset.
    2. Headset says: "No play area found. Please set up Guardian."
    3. Follow the Guardian setup.
    4. Go to Virtual Desktop on the Oculus Dash panel.
    5. Reboot PC while keeping headset on.
    6. Wait 10 seconds until headset turns on again.
    7. Headset says: "No play area found. Please set up Guardian."
    8. Repeat.

    Regarding issue 2, I have that too, but thats not how I use the RiftS (an I don't think you should either) 

    Keep the USB unplugged until your computer starts up. Then when you want to play VR - plug in the USB (keep DP in all the time - never unplug it). 

    Wait for PC to recognise you have plugged in the USB - then put on headset. 

    WAIT 
    for oculus to load up (yes that means waiting with the headset on with black screens) be patient it could take up to a minute !
    Once it loads up, you should be good to go.  When you have finished playing unplug the USB close oculus software down, repeat these steps when you want to play agin.  It helps if you have USB3 on the front of your PC.

    Mine loses guardian sometimes, but thats to do with changing light intensities than anything else.
    Oculus Rift S (love it)
    Oculus Quest 128GB (Loving it too)
    MSI trident 3 7RB-200UK 
    Intel Core i5-7400 3 Ghz
    GTX 1050 Ti (4GB)
    16 GB RAM
    1TB HDD
    1TB SSD
    Windows 10 Home Edition Version 10.0.18362 Build 18362
    Oculus app version 14.0.0.83.710 (14.0.0.83.710)
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