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problems with rift my rift S

Solly4568Solly4568 Posts: 2
NerveGear
having problems with the Oculus software. when I try to boot oculus the devices page comes up with a blue circle (meaning that there is a problem) when I see what the problem is the app says 'oculus software error restart required' but when I restart the software the problem returns. I have tried: restarting my computer, unplugging the rift, deleting the Oculus software and installing it again and doing the whole setup sequence again but it still does not work (stops at sensor check saying that it does not work 

incase you need specs of my PC 
windows 10
GeForce GTX 1660 
Risian 7 prosesser 
base rift S 
36gb RAM 

if you could provide any help that would be much appreciated 
thanks 
W

Comments

  • OculusSupportOculusSupport Posts: 954 Oculus Staff
    Hey @Solly4568, I'm sorry to hear about your experience. This is an issue we are aware of and are actively investigating. If you haven't already, please try connecting to a different USB 3.0 port and also try enrolling in the Public Test Channel (PTC) to receive the latest updates. Steps on enrolling in the PTC are available here. Please also contact support here if you need any further assistance. Thanks! -Rick
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