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The ultimate thread: Oculus Quest and Link not working, and the Link update loop. All that I know

petra.skachovapetra.skachova Posts: 32
Brain Burst
edited February 13 in General

So I decided to write this thread, because I´m literally hopeless and I must state that it´s not possible to make the Quest work with Link. I would like to know if anyone of you tried all of what I tried and has still the same problem, or if any of you actually succeeded?

I asked for help the Oculus support and chatted with them 4 times. They were helpful and nice, but we did not solve the situation, ever.

Here´s the summary of the whole thing:

MY PC
1) My PC and graphic card meet the specs
- the Graphic Card is AMD Radeon 530 and is listed in the supported cards: https://support.oculus.com/444256562873335/
2) My PC is a Lenovo notebook, Windows 10, 16 GB RAM (minimum requirement is 8 GB), Intelcore i7-7500
3) I have a compatible Anker cable bought on Amazon, as suggested by Oculus before the official Link cable was launched

Oculus Quest
- is updated on the latest 13.0 firmware

Oculus Windows app (Link)
- now it´s getting compliacated. Let´s assume that we need to have both the Quest headset and the pc software with the same version of software - 13. But this is where it gets tricky. The software is on 12.0 once you download it (now updated on 13.0 maybe). So the customer care asks you to opt-in for the PTC (Public Test Channel Beta), and a series of updates take place, taking you to 13.0, 13.1, ending with 14.0 (useless). You can´t use the PC software when it´s on the 14.0, because the Quest is on 13.0 and in any case it did not work for me.
- so you opt out from the PTC, and the updates roll-back to 13.0 - now everything seems to be fine!

BUT

a series of error messages come, interchanging, like:
- The PC hardware is not compatible with Oculus (what does it mean? My PC meet the specs set by Oculus themselves)
- The graphic card is not supported by Oculus (not true, it´s listed in Oculus´ website)
- An error was encountered, please restart your PC or contact Oculus Link support (I did without any good results).
- together with No Audio on the Quest message

I am stuck on this forever.

 :/ I did every single thing there was to do, following every step of the Oculus support, and even they were pretty puzzled and admitted that there is a problem between the Oculus quest version and the PC software version, and that they are working on it with the dev team.

The steps Oculus Support asked me to do were:

1) Uninstall the software, re-download and re-install it. Fresh installation, repair installation. Do it all over again (7 GB of data each time)

2) Opt-in to PTC, opt-out of the Beta

3) Disable my secondary Intel Graphic card, and let just the AMD Radeon be active

4) Updating drivers of my computer

5) PC system diagnosis and Oculus diagnosis tool

So I even get the "Enable Oculus Link (Beta)" option inside of the Oculus Quest, but when I click on it, there we go - three dots, black screen, and it returns back to the home of Quest (like some of you already reported here).

I´ve been trying since December guys. Nothing to do.

Do you have some working advice? Did you have the same issues as I had?

Why is this happening when we spent such money and when they advertised this as a working service. I am quite angry to be honest.


Comments

  • dburnedburne Posts: 3,060 Valuable Player
    edited February 13
    In my case, my issue was I had the Mic disabled in the Virtual Headset in the audio panel in Windows 10. I use a desktop USB mic so I had it disabled. Never caused any problem with Rift S. Could not connect to Oculus Link with my Quest.
    I enabled the mic, and then boom all is working well. Still left my desktop usb mic as default.
    Kind of ironic as the Oculus Link does not yet have support for the Mic.
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case| Rift S | Quest |
  • RuneSR2RuneSR2 Posts: 4,572 Valuable Player
    So using Quest for PCVR is not a reliable solution for the moment, and users should be careful not to replace CV1 or Rift-S with Quest Link for the time being? 
    Intel i7 7700K (4.5 GHz); MSI GeForce GTX 1080 8GB Gaming X (oc 2100 MHz gpu boost, 11 GHz mem speed); 16GB Corsair Vengeance LPX DDR4 3200 MHz; MSI Z270I Gaming Pro Carbon AC (VR-Ready) mainboard; Samsung 960 Evo M.2 SSD + Toshiba P300 HD; Windows 10 OS; Valve Index and Oculus Rift CV1 - the latter nearly always using super sampling 2.0. 

    "Ask not what VR can do for you – ask what you can do for VR"
  • RedRizlaRedRizla Posts: 6,931 Valuable Player
    edited February 13
    Not sure if this make a difference, but is your Windows 10 fully up to date? I don't have Oculus Quest but my HP Reverb didn't play nice until I updated windows and I'm on 1909 now. I used to get the same message about the Graphics card as you until I updated Windows. Did you also try another usb port?
  • dburnedburne Posts: 3,060 Valuable Player
    RuneSR2 said:
    So using Quest for PCVR is not a reliable solution for the moment, and users should be careful not to replace CV1 or Rift-S with Quest Link for the time being? 
    Considering it is still very early in beta development and they do not even have the Mic working with it yet, I would say not to using it to replace an existing CV1 or especially Rift S.

    If one does not have a Rift S or better device yet and they find it appealing to have a headset that can do both mobile and PC-VR, then certainly worth a consideration but understand it is going to have some growing pains. As has been evidenced by the latest software rollout.
    Don

    EVGA Z390 Dark MB | I9 9900k| EVGA 2080Ti FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case| Rift S | Quest |
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