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Rift S display port issues. Need help!

payt69payt69 Posts: 6
NerveGear
Hi fellow VR enthusiasts,

I december of 2019 I bought an Oculus Rift S. back then, I still had my 'old' computer, which consisted of a I7 930, 16 GB DDR3 ram, and an RTX2070. The Rift worked mostly fine on this. Occasionally there would be some connection issues, but those could be resolved by deleting the USB Rift S entries in the device manager, and then replugging the Rift S. This has happened about 2 times.

Sice my old PC was a bit outdated, and Oculus home complained that my CPU was too slow, I ordered a new computer, consisting of an Asus Z390-P mobo, I5 9600K processor, 16GB DDR4 ram, Corsair VS650, and of course the RTX 2070 again.

After installing windows 10 on this machine and updating windows and all the drivers, I installed Oculus home, connected the cables, and everything worked like a charm. It's been working like that for some 2 months, until 3 days ago my PC started acting up. It would freeze occasionally, sometimes for 10 or 20 seconds, and then it'd sortof start working again. Of course I rebooted the pc, and then it;d work for a bit, and then the freezes would start again. It was around this time that Oculus home started complaining that the display port couldn't be found.

After a while it seems that the PC wouldn't start up at all. The fans would spin, the lights come on, but sometimes it would beep a sequence indicating that there's something wrong with the video card, and the monitor would say there isn't a video signal.

I was finally able to determine that the HDMI cable I was using was probably at fault, so I replaced that, and my PC has been running like a dream ever since. However, one problem still persisted, and that was that OCulus didn't recognize the Rift S' display port cable anymore.

So of course I started perusing google to see if anyone else has this problem, and I ran into all sorts of suggestions that might help. I tried using different USB ports, both display ports, I tried updating all drivers I could think of, and at one point even reinstalled my windows 10 from a completely clean SSD, followed by more reinstalling of most recent drivers for everything, but the problem of Oculus not recognizing my display port cable for anything more than 5 seconds persists.

And that's the weird thing: when I insert the DP cable, the icon turns green for about 5 seconds, after which it goes off again and Oculus tellms that there's no DP connection.

So it DOES see something. And the USB connection is flawless. It detects the cable in both DP ports, but in both cases switches off again after about 5 seconds.

I even tried reverting the version of the Oculus firmware to 2.1.1, as well as reverting NVidia software to a previous version. Nothing works.. not even for a bit!

Here are some hypotheses of what I think COULD be the case:

- Power supply doesn't provide quite enough power for the GPU. It works flawlessly in games and all that. but maybe the DP port needs to provide too much power to the Rift S. So when you plug in the cable, it's enough for it to detect the cable going in, but not enough to sustain the connection. This would have to be case for gazillions of other people with different GPU's and different PC configurations though,m since many people have the same problem.

- The faulty HDMI cable fried something in the GPU which now results in the DP not functioning properly. However, with the new HDMI cable the GPU works flawlessly, and it would have to have affected both DP ports equally.

- Something could be wrong with the Rift S or it's cable. I've tried reseating the connector that goes into the Rift S, and made sure it went in as far as it goes. I tried to find any dents or cable breakage, but everything looks fine and should work.

I'm going to try and see what happens when I use a different video card, but I have to borrow it from someone. If that doesn't work, I'm going to try and see what happens if I supply the GPU with power from a different PSU. I'll also try and see if I can get the Rift S to work on a different PC.

Looking through these forums and other sources though, it becomes clear that many many people are dealing with this same issue. Oculus seems to acknowledge that something is wrong somewhere between the software and the Rift S, but it hasn't become clear what it could be yet. They do say that they're looking into it, but haven't been open on what their progress is or what their findings so far are. Instead they provide people with a standard list of things to do, such as trying different USB ports, reinstalling software, drivers, etc etc. It has become clear that no PC configuration is exempt from these problems. In fact the only common denominator is the Rift S and the Oculus software, as far as I can see. 

It's been a very frustrating experience. One day everything works perfectly, the next day it's all gone without a hint of how to make it work again.

I've been a pretty vocal advocate of VR in general and the Rift S specifically, but now I'm afraid I have to advise people against it. It could be that all Rift S users are sitting on a time bomb!

Anyway here' hoping for the best. If anyone has the golden tip on how to solve this, I'd love to find out! Keep in mind I've tried all the standard stuff already though!

Cheers,

Peter
«1

Comments

  • BoneDaddy1956BoneDaddy1956 Posts: 1
    NerveGear
    I have the EXACT SAME problem!!!
    I received the Rift S on 1/25/20.
    Have NEVER been able to get it to work.
    My PC was a 4 year old i7, 12 GB RAM, GTX1060 card.
    Had that exact problem.
    Put in a new USB3 card and got the USB to initialize properly, but then the DP would connect and drop 5 seconds later.
    (And this was on a completely fresh Win 10 install with full updates to everything)

    Thinking it was the age of my hardware, I built a brand new PC last week.
    ASRock B450 Pro Mbrd, Ryzen 5, 16 GB RAM, M2 SSE, GTX1660.
    I loaded the Oculus SW and it wouldn't work with the USB3 port on the motherboard.
    Tried several USB3 ports on the back, and the DP connection kept initializing and dropping off.
    Even tried the USB 3.1 port, which connected the DP slightly longer, but dropped off in10 to 15 seconds.
    Nothing else plugged into the USB ports (other than mouse and keyboard).

    I then tried it with the front panel USB 3, which got the DP connection to detect properly.
    I advanced to the sensors calibration and it never worked....
    Went back and uninstalled/removed everything & did a power off reboot.

    This time, I tried it again with the front panel USB3 and the DP connection connected.
    Instead of going straight to the Sensors calibration, I left it and waited for a bit....
    After about 60 to 90 seconds, the DP connection dropped again.

    EVERYTHING IS BRAND NEW AND I HAVEN'T GOTTEN THE RIFT TO WORK PROPERLY ONCE.....

    I've been doing everything that support has asked me to.
    Now, I am waiting - they are supposed to get back to me to see what they want me to do next.

    I HAVE HAD THIS UNIT FOR OVER ONE MONTH NOW AND STILL HAVEN'T GOTTEN IT TO WORK

    Sorry about the shouting....

    Let me know if you have any luck, and I will keep you updated likewise.

    Randy


  • danc77danc77 Posts: 6
    NerveGear
    I have been having the exact same problems since late january, can someone please help?
    P.S. i used to have the previous oculus rift and it worked flawlessly so i don't think it is my pc.
  • dan.m.griffithsdan.m.griffiths Posts: 39
    NerveGear
    Exact same problem here. Had the rift S on 13 May 2020.  Now a few days later after firmware updated to 2.2, it will not detect my display port.  Sent off a ticket, and logs, but still waiting for a reply.
  • wnstnwnstn05wnstnwnstn05 Posts: 1
    NerveGear
    exactly the same problem is happening to me..
  • TK.PrinceTK.Prince Posts: 63 Oculus Start Member
    Same
  • DjYaweDjYawe Posts: 1
    NerveGear
    exactly the same problem here as well. ugh!
  • KteetoKteeto Posts: 1
    NerveGear
    I just had a new Rift S sent to me because logs showed my old rift s had problems with having black screens ( i did all of the solutions they gave me and from what i have tried online non have worked ) I got my new set and i got the display port issue now... i recently built my pc because back then on my first Rift S i had a prebuilt Asus rog g20, so i know for a fact that it wasnt my pc. Brand new Rift S straight out of the box and it doesnt read my display port for shit, I even updated my drivers and firmware for my GPU (GTX 1050 TI 4GB XLR8 by PNY) So lets see what will happen, I have alot of USB ports and i will switch to every one of them and see if it even fixes it, i read that it can be a misleading error and its usually the USB but ima see if its true.
  • inigo.armendarizinigo.armendariz Posts: 1
    NerveGear
    Exactly the same story here. Constant DP disconnections. Struggling with Oculus since March... I already purchased a new computer and performed all troubleshooting available, but no luck. It is clearly an Oculus hardware/firmware problem. Many users report that downgrading the FW would solve many issues, but I don't wish to perform such potentially risky step. My Rift S is failing in 3 different computers.
  • HonosuseriHonosuseri Posts: 15
    Brain Burst
    Exactly the same story here. Constant DP disconnections. Struggling with Oculus since March... I already purchased a new computer and performed all troubleshooting available, but no luck. It is clearly an Oculus hardware/firmware problem. Many users report that downgrading the FW would solve many issues, but I don't wish to perform such potentially risky step. My Rift S is failing in 3 different computers.
    Rolling back the Firmware and the software is not a guaranteed fix. Even if it works it's not really a fix just a workaround, you need to block the Oculus Software from updating and then that has a knock on effect to downloading from the Oculus store.

    I have had the Rift S for 6-7 months it's worked fine until just over a week ago. I've started a support ticket and done their suggested troubleshooting tips. The logs state it's an issue with USB not the DP! My USB drivers have not changed, there is no issue with the ports and the HMD has run off them fine since day one. So it's either a Software issue or my headset is faulty.

    I've not heard any more from Oculus support in over a week. I shall give them a month from reporting the issue, if it's not resolved I'll contact the etailer I purchased from and have it returned. I'll look to replace it with the HP reverb G2 headset instead.
  • adam.poole.313adam.poole.313 Posts: 169
    Art3mis
     Many users report that downgrading the FW would solve many issues, but I don't wish to perform such potentially risky step.
    Unfortunately I don't think downgrading the firmware is even an option any more. I used to do it all the time to return to the last working version after unsuccessfully trying each new driver release. At some point I'd just get a black screen when I downgraded. I should have just left it where it was and kept Oculus blocked. I've seen others report the same thing. Something changed with the software that prevents downgrading now. We are at Oculus' mercy as to when they will start fixing Rift and S problems.

    Oculus Rift S, CV1
    Intel i7-8700K
    ASUS ROG Maximus X Hero
    16GB DDR4 x 2
    4 TB SDD, 2 TB SSD, 1 TB SSD
    Windows 10 Home
  • morganavrmorganavr Posts: 11
    Brain Burst
    Unplugging USB and Display Port cable from Oculus headset for 10 seconds and then plugging them back (Dispay port first, then wait for 10 secs and plug USB) helped me
  • wayne.robinson.54943wayne.robinson.54943 Posts: 11
    NerveGear
    I recently upgraded my pc to run this headset and problem was still there. A usb3 POWERED hub should be on the min. req. list. On new build, running rift s usb plugged into a usb3.2 port on the back of the mb, i can play for 15min.ish and then the headset would go black + oculus display port error. usb3 hub was the trick. I can play all day. 

    I just figured out that having your monitor connected via display port is causing conflicting issues. flickering virtual desktop fixed by switching monitor connection to hdmi
    27" LG 144Hz, 1080p,  G-sync, HDR, DP 1.4,  gaming monitor
    hdmi connection = NO HDR  :/

    Why doesnt my videocard recognize the rift s display port connection? nothing in the nvidia control panel?

    im running the Oculus Tray Tool 
    settings: Ultimate performance @ start, SS @ 1.7, ASW @ 45Hz, High priority OVRserver

    running beta program in the Oculus software.

    New Build:
    Asus Crosshair VIII Hero wifi ----1302 bios,  all auto w/DOCP profile
    Ryzen 3800x, Enermax LIOMAX III 360mm AIO cooler ( push-pull )
    32gigs of Gskill Ripjaws DDR4 3600 2x16
    Win 10 home install on a 1TB Plextor PCI-E x4, 3.5 gb/sec NVME hard drive 
    EVGA 2070 super FTW3 ultra
    Soundblaster-Z
    b-gear 1200w miner PSU

    The videocard should recognize  everything that is connected to it.


  • morphee7morphee7 Posts: 137
    Art3mis
    I recently upgraded my pc to run this headset and problem was still there. A usb3 POWERED hub should be on the min. req. list. On new build, running rift s usb plugged into a usb3.2 port on the back of the mb, i can play for 15min.ish and then the headset would go black + oculus display port error. usb3 hub was the trick. I can play all day. 

    I just figured out that having your monitor connected via display port is causing conflicting issues. flickering virtual desktop fixed by switching monitor connection to hdmi
    27" LG 144Hz, 1080p,  G-sync, HDR, DP 1.4,  gaming monitor
    hdmi connection = NO HDR  :/

    Why doesnt my videocard recognize the rift s display port connection? nothing in the nvidia control panel?

    im running the Oculus Tray Tool 
    settings: Ultimate performance @ start, SS @ 1.7, ASW @ 45Hz, High priority OVRserver

    running beta program in the Oculus software.

    New Build:
    Asus Crosshair VIII Hero wifi ----1302 bios,  all auto w/DOCP profile
    Ryzen 3800x, Enermax LIOMAX III 360mm AIO cooler ( push-pull )
    32gigs of Gskill Ripjaws DDR4 3600 2x16
    Win 10 home install on a 1TB Plextor PCI-E x4, 3.5 gb/sec NVME hard drive 
    EVGA 2070 super FTW3 ultra
    Soundblaster-Z
    b-gear 1200w miner PSU

    The videocard should recognize  everything that is connected to it.



    now i see all this talk about having a powered usb but on my old 1700x system i was using the usb 3.1 and a 1080ti and had snow/black screen issue until i swapped my monitor dp over with the rift s dp and solved that but ive had alsorts off issues due to the sofdteare.
    now on my new system 2700x with a 2080ti i have a new motherboard with a usb 3.2 gen 1 ports and i dont have this issuei really find it hard to believe this is a usb/dp issue its all in the software and with there ASW as if i run it it drops to 67fps when i have it on auto with still stuttering so have to turn on ASW @45fps (40 on the rift s) so it has to be some sort of software confliction with peoples builds
    The amount of people who have this issue all of a sudden after an update with no changes you cant blame hardware
  • wayne.robinson.54943wayne.robinson.54943 Posts: 11
    NerveGear
    morphee7 said:
    I recently upgraded my pc to run this headset and problem was still there. A usb3 POWERED hub should be on the min. req. list. On new build, running rift s usb plugged into a usb3.2 port on the back of the mb, i can play for 15min.ish and then the headset would go black + oculus display port error. usb3 hub was the trick. I can play all day. 

    I just figured out that having your monitor connected via display port is causing conflicting issues. flickering virtual desktop fixed by switching monitor connection to hdmi
    27" LG 144Hz, 1080p,  G-sync, HDR, DP 1.4,  gaming monitor
    hdmi connection = NO HDR  :/

    Why doesnt my videocard recognize the rift s display port connection? nothing in the nvidia control panel?

    im running the Oculus Tray Tool 
    settings: Ultimate performance @ start, SS @ 1.7, ASW @ 45Hz, High priority OVRserver

    running beta program in the Oculus software.

    New Build:
    Asus Crosshair VIII Hero wifi ----1302 bios,  all auto w/DOCP profile
    Ryzen 3800x, Enermax LIOMAX III 360mm AIO cooler ( push-pull )
    32gigs of Gskill Ripjaws DDR4 3600 2x16
    Win 10 home install on a 1TB Plextor PCI-E x4, 3.5 gb/sec NVME hard drive 
    EVGA 2070 super FTW3 ultra
    Soundblaster-Z
    b-gear 1200w miner PSU

    The videocard should recognize  everything that is connected to it.



    now i see all this talk about having a powered usb but on my old 1700x system i was using the usb 3.1 and a 1080ti and had snow/black screen issue until i swapped my monitor dp over with the rift s dp and solved that but ive had alsorts off issues due to the sofdteare.
    now on my new system 2700x with a 2080ti i have a new motherboard with a usb 3.2 gen 1 ports and i dont have this issuei really find it hard to believe this is a usb/dp issue its all in the software and with there ASW as if i run it it drops to 67fps when i have it on auto with still stuttering so have to turn on ASW @45fps (40 on the rift s) so it has to be some sort of software confliction with peoples builds
    The amount of people who have this issue all of a sudden after an update with no changes you cant blame hardware
    flickering virtual desktop issue
     my pc was hooked up @ my brother's house using his peripherals. hdmi to his 60Hz monitor. it worked perfectly.
    his monitor refresh rate did not exceed the headset's 80Hz refresh rate. i think thats the problem? now im trying to point the nvidia control panel to the right oculus execute to limit the refresh rate on my 144Hz monitor? i cant test anything right now, i gotta go buy some dam AA batteries.

    what is the right oculus execute for the nvidia profile?
  • morphee7morphee7 Posts: 137
    Art3mis
    morphee7 said:
    I recently upgraded my pc to run this headset and problem was still there. A usb3 POWERED hub should be on the min. req. list. On new build, running rift s usb plugged into a usb3.2 port on the back of the mb, i can play for 15min.ish and then the headset would go black + oculus display port error. usb3 hub was the trick. I can play all day. 

    I just figured out that having your monitor connected via display port is causing conflicting issues. flickering virtual desktop fixed by switching monitor connection to hdmi
    27" LG 144Hz, 1080p,  G-sync, HDR, DP 1.4,  gaming monitor
    hdmi connection = NO HDR  :/

    Why doesnt my videocard recognize the rift s display port connection? nothing in the nvidia control panel?

    im running the Oculus Tray Tool 
    settings: Ultimate performance @ start, SS @ 1.7, ASW @ 45Hz, High priority OVRserver

    running beta program in the Oculus software.

    New Build:
    Asus Crosshair VIII Hero wifi ----1302 bios,  all auto w/DOCP profile
    Ryzen 3800x, Enermax LIOMAX III 360mm AIO cooler ( push-pull )
    32gigs of Gskill Ripjaws DDR4 3600 2x16
    Win 10 home install on a 1TB Plextor PCI-E x4, 3.5 gb/sec NVME hard drive 
    EVGA 2070 super FTW3 ultra
    Soundblaster-Z
    b-gear 1200w miner PSU

    The videocard should recognize  everything that is connected to it.



    now i see all this talk about having a powered usb but on my old 1700x system i was using the usb 3.1 and a 1080ti and had snow/black screen issue until i swapped my monitor dp over with the rift s dp and solved that but ive had alsorts off issues due to the sofdteare.
    now on my new system 2700x with a 2080ti i have a new motherboard with a usb 3.2 gen 1 ports and i dont have this issuei really find it hard to believe this is a usb/dp issue its all in the software and with there ASW as if i run it it drops to 67fps when i have it on auto with still stuttering so have to turn on ASW @45fps (40 on the rift s) so it has to be some sort of software confliction with peoples builds
    The amount of people who have this issue all of a sudden after an update with no changes you cant blame hardware
    flickering virtual desktop issue
     my pc was hooked up @ my brother's house using his peripherals. hdmi to his 60Hz monitor. it worked perfectly.
    his monitor refresh rate did not exceed the headset's 80Hz refresh rate. i think thats the problem? now im trying to point the nvidia control panel to the right oculus execute to limit the refresh rate on my 144Hz monitor? i cant test anything right now, i gotta go buy some dam AA batteries.

    what is the right oculus execute for the nvidia profile?

    no trhe refresh rate of the monitors shouldnt be an issue i have 2 1440p montiors one set at 144htz and the other at 60htz
    if you go into settings on the home screen with the HMD and goto graphics make sure the slider is on off to use gpu settings and at the bottom there should be something that says force panel rendering on and that could solve the issue with the flickering virtual desktop
  • wayne.robinson.54943wayne.robinson.54943 Posts: 11
    NerveGear
    turned off HDR fixed it.
  • VROne3DVROne3D Posts: 25
    Brain Burst
    One issue we had when we built a new PC here in our gaming office, was due to overclocking. If anyone has overclocked their RAM or CPU from the Bios, reset it back to it's factory settings. Failing that!.. try getting updated drivers for you motherboard. Worst case scenario - update/flash your Bios... as long as you know what you're doing.
  • TK.PrinceTK.Prince Posts: 63 Oculus Start Member
    Dont touch it for 2 week and that worked again. 3 hours later, problem reappear ... This is so boring, we need a fix Oculus !
  • HonosuseriHonosuseri Posts: 15
    Brain Burst
    TK.Prince said:
    Dont touch it for 2 week and that worked again. 3 hours later, problem reappear ... This is so boring, we need a fix Oculus !
    Oculus support got back in contact with me, thanking me for my patience. Having gone through some more troubleshooting steps and sent off more logs and MSinfo, they've decided to replace it with a new headset. I've been given a prepaid returns label to return my HMD, luckily I kept all the original packaging.
  • TK.PrinceTK.Prince Posts: 63 Oculus Start Member
    TK.Prince said:
    Dont touch it for 2 week and that worked again. 3 hours later, problem reappear ... This is so boring, we need a fix Oculus !
    Oculus support got back in contact with me, thanking me for my patience. Having gone through some more troubleshooting steps and sent off more logs and MSinfo, they've decided to replace it with a new headset. I've been given a prepaid returns label to return my HMD, luckily I kept all the original packaging.
    I don't understand what that will change. They just need to upgrade their program. But they prefer loose money ... 
    Another thing that can proof that come from their app it's when you have the no Display port connexion. You unplug the rift, and the message stay !! 
  • HonosuseriHonosuseri Posts: 15
    Brain Burst
    TK.Prince said:
    TK.Prince said:
    Dont touch it for 2 week and that worked again. 3 hours later, problem reappear ... This is so boring, we need a fix Oculus !
    Oculus support got back in contact with me, thanking me for my patience. Having gone through some more troubleshooting steps and sent off more logs and MSinfo, they've decided to replace it with a new headset. I've been given a prepaid returns label to return my HMD, luckily I kept all the original packaging.
    I don't understand what that will change. They just need to upgrade their program. But they prefer loose money ... 
    Another thing that can proof that come from their app it's when you have the no Display port connexion. You unplug the rift, and the message stay !! 
    I'm not convinced it's a hardware fault either and there's nothing wrong with my PC. However that's what they want to do, exchange my well used 7 month old Rift S for a new one. If the new one works then it's resolved, if they update the software before it arrives and that fixes the issue, then it's resolved. If I have a new HMD that still doesn't work, it's not fit for purpose and I shall request to have it refunded. I'll purchase a HP reverb G2 most likely later in the year, the only software I have bought on the Oculus store is their exclusive games, all other games are on my Steam account.
  • morphee7morphee7 Posts: 137
    Art3mis
    you will probably get someone elses returned rift s anyway, they dont communicate with there support ticket staff which only follow a script as we all get the same answers from them and imo the support staff are just vollentier forum staff that are die hard oculus fans
  • HonosuseriHonosuseri Posts: 15
    Brain Burst
    morphee7 said:
    you will probably get someone elses returned rift s anyway, they dont communicate with there support ticket staff which only follow a script as we all get the same answers from them and imo the support staff are just vollentier forum staff that are die hard oculus fans
    That's how support desks work, in tiers. The first line do go off a script to help inexperienced users, you then get handed off up the chain. I dealt with the two guys, who were very polite, apologetic and as helpful as they could be.

    I have it in writing I would receive a new Rift S, not a used headset. Although I have no issue with refurbished items, I in fact buy them if there is a decent discount as they look brand new. The HMD had to be changed to check it's not a hardware fault. I know a guy who does a YT channel on VR. He has a similar system to me which will use the same USB chipset and his Rift S is still working as he still creates content with it. If it was purely a software fault there's a high chance he'd experience the same issues as me.

    I'm posting my experience to help inform others. Support didn't tell me to buy a powered USB hub or a dedicated PCI-E card. I see many people doing this thinking it will fix the issue and only getting more frustrated that it still doesn't work and they're out of pocket!
  • MasterWayne1MasterWayne1 Posts: 3
    NerveGear
    will the oculus team do something or should i sell my oculus wtf
  • marco.a.rivera.227marco.a.rivera.227 Posts: 10
    NerveGear
    Exactly the same story here. Constant DP disconnections. Struggling with Oculus since March... I already purchased a new computer and performed all troubleshooting available, but no luck. It is clearly an Oculus hardware/firmware problem. Many users report that downgrading the FW would solve many issues, but I don't wish to perform such potentially risky step. My Rift S is failing in 3 different computers.
    Rolling back the Firmware and the software is not a guaranteed fix. Even if it works it's not really a fix just a workaround, you need to block the Oculus Software from updating and then that has a knock on effect to downloading from the Oculus store.

    I have had the Rift S for 6-7 months it's worked fine until just over a week ago. I've started a support ticket and done their suggested troubleshooting tips. The logs state it's an issue with USB not the DP! My USB drivers have not changed, there is no issue with the ports and the HMD has run off them fine since day one. So it's either a Software issue or my headset is faulty.

    I've not heard any more from Oculus support in over a week. I shall give them a month from reporting the issue, if it's not resolved I'll contact the etailer I purchased from and have it returned. I'll look to replace it with the HP reverb G2 headset instead.
    Same issue here mine is only 3 months old, BestBuy Canada refuses to exchange it and they sent me to Oculus, they talk to me for about 2 weeks told me to do everything I have already tried but followed even if I was just frustrating to see if I had missed something, nothing worked. Even went and bought the recommended PCI USB 3.0 board, now I have 8 3.0 Ports on my PC and the Oculus software sees them all as 2.0. They stop talking to me as well. I have heard you need 2 USB Rift hubs to work, my windows fails to install that second hub, No one has a solution for this. My system is just collecting dust an expensive paper weight. And my system is brand new.
  • morphee7morphee7 Posts: 137
    Art3mis
    Exactly the same story here. Constant DP disconnections. Struggling with Oculus since March... I already purchased a new computer and performed all troubleshooting available, but no luck. It is clearly an Oculus hardware/firmware problem. Many users report that downgrading the FW would solve many issues, but I don't wish to perform such potentially risky step. My Rift S is failing in 3 different computers.
    Rolling back the Firmware and the software is not a guaranteed fix. Even if it works it's not really a fix just a workaround, you need to block the Oculus Software from updating and then that has a knock on effect to downloading from the Oculus store.

    I have had the Rift S for 6-7 months it's worked fine until just over a week ago. I've started a support ticket and done their suggested troubleshooting tips. The logs state it's an issue with USB not the DP! My USB drivers have not changed, there is no issue with the ports and the HMD has run off them fine since day one. So it's either a Software issue or my headset is faulty.

    I've not heard any more from Oculus support in over a week. I shall give them a month from reporting the issue, if it's not resolved I'll contact the etailer I purchased from and have it returned. I'll look to replace it with the HP reverb G2 headset instead.
    Same issue here mine is only 3 months old, BestBuy Canada refuses to exchange it and they sent me to Oculus, they talk to me for about 2 weeks told me to do everything I have already tried but followed even if I was just frustrating to see if I had missed something, nothing worked. Even went and bought the recommended PCI USB 3.0 board, now I have 8 3.0 Ports on my PC and the Oculus software sees them all as 2.0. They stop talking to me as well. I have heard you need 2 USB Rift hubs to work, my windows fails to install that second hub, No one has a solution for this. My system is just collecting dust an expensive paper weight. And my system is brand new.
    this is discusting from both best buy and oculus as under a 12 month warrenty best buy should have no legal right to not refund you or offer you a replacement.
    i know i may be out my league here but im starting to think this is a mobo combatability issue with oculus' drivers/software but i really cant comment as i have used both a assus b350 f gaming board and im now on a msi b450 pro max, and on the asus board they were 3.1 ports and on the msi they are 3.2 ports i have had a couple of problems when first firing up the pc with the orange light but rerstart the software brings it back and when it said my rift wasnt detected i just restarted my pc and it was there again. yes i have had many problems in the past with mic probs and static and black screens that seemed to solve when they came out with an patch update

  • morphee7morphee7 Posts: 137
    Art3mis
    Exactly the same story here. Constant DP disconnections. Struggling with Oculus since March... I already purchased a new computer and performed all troubleshooting available, but no luck. It is clearly an Oculus hardware/firmware problem. Many users report that downgrading the FW would solve many issues, but I don't wish to perform such potentially risky step. My Rift S is failing in 3 different computers.
    Rolling back the Firmware and the software is not a guaranteed fix. Even if it works it's not really a fix just a workaround, you need to block the Oculus Software from updating and then that has a knock on effect to downloading from the Oculus store.

    I have had the Rift S for 6-7 months it's worked fine until just over a week ago. I've started a support ticket and done their suggested troubleshooting tips. The logs state it's an issue with USB not the DP! My USB drivers have not changed, there is no issue with the ports and the HMD has run off them fine since day one. So it's either a Software issue or my headset is faulty.

    I've not heard any more from Oculus support in over a week. I shall give them a month from reporting the issue, if it's not resolved I'll contact the etailer I purchased from and have it returned. I'll look to replace it with the HP reverb G2 headset instead.
    Same issue here mine is only 3 months old, BestBuy Canada refuses to exchange it and they sent me to Oculus, they talk to me for about 2 weeks told me to do everything I have already tried but followed even if I was just frustrating to see if I had missed something, nothing worked. Even went and bought the recommended PCI USB 3.0 board, now I have 8 3.0 Ports on my PC and the Oculus software sees them all as 2.0. They stop talking to me as well. I have heard you need 2 USB Rift hubs to work, my windows fails to install that second hub, No one has a solution for this. My system is just collecting dust an expensive paper weight. And my system is brand new.
    this is discusting from both best buy and oculus as under a 12 month warrenty best buy should have no legal right to not refund you or offer you a replacement.
    i know i may be out my league here but im starting to think this is a mobo combatability issue with oculus' drivers/software but i really cant comment as i have used both a assus b350 f gaming board and im now on a msi b450 pro max, and on the asus board they were 3.1 ports and on the msi they are 3.2 ports i have had a couple of problems when first firing up the pc with the orange light but rerstart the software brings it back and when it said my rift wasnt detected i just restarted my pc and it was there again. yes i have had many problems in the past with mic probs and static and black screens that seemed to solve when they came out with an patch update

  • dan.m.griffithsdan.m.griffiths Posts: 39
    NerveGear
    Exactly the same story here. Constant DP disconnections. Struggling with Oculus since March... I already purchased a new computer and performed all troubleshooting available, but no luck. It is clearly an Oculus hardware/firmware problem. Many users report that downgrading the FW would solve many issues, but I don't wish to perform such potentially risky step. My Rift S is failing in 3 different computers.
    Rolling back the Firmware and the software is not a guaranteed fix. Even if it works it's not really a fix just a workaround, you need to block the Oculus Software from updating and then that has a knock on effect to downloading from the Oculus store.

    I have had the Rift S for 6-7 months it's worked fine until just over a week ago. I've started a support ticket and done their suggested troubleshooting tips. The logs state it's an issue with USB not the DP! My USB drivers have not changed, there is no issue with the ports and the HMD has run off them fine since day one. So it's either a Software issue or my headset is faulty.

    I've not heard any more from Oculus support in over a week. I shall give them a month from reporting the issue, if it's not resolved I'll contact the etailer I purchased from and have it returned. I'll look to replace it with the HP reverb G2 headset instead.
    Same issue here mine is only 3 months old, BestBuy Canada refuses to exchange it and they sent me to Oculus, they talk to me for about 2 weeks told me to do everything I have already tried but followed even if I was just frustrating to see if I had missed something, nothing worked. Even went and bought the recommended PCI USB 3.0 board, now I have 8 3.0 Ports on my PC and the Oculus software sees them all as 2.0. They stop talking to me as well. I have heard you need 2 USB Rift hubs to work, my windows fails to install that second hub, No one has a solution for this. My system is just collecting dust an expensive paper weight. And my system is brand new.
    I'm in the same situation.  Mine hasn't worked since May 20th.  I've sent the faulty one back (display port issue) and they received it weeks ago and did not reply.  On the ticket chat, they said they couldn't find the oculus that had been delivered!  Then after me showing them the tracking data and the courier+ delivery info, they say they have now found it and will issue a replacement this week.  I should hear something tomorrow according to the girl on live chat.

    I'm not that hopeful.  Seems this is a long lasting issue that needs sorting out.  I have a bad feeling that it's a software problem and not the hardware.
  • dan.m.griffithsdan.m.griffiths Posts: 39
    NerveGear
    Exactly the same story here. Constant DP disconnections. Struggling with Oculus since March... I already purchased a new computer and performed all troubleshooting available, but no luck. It is clearly an Oculus hardware/firmware problem. Many users report that downgrading the FW would solve many issues, but I don't wish to perform such potentially risky step. My Rift S is failing in 3 different computers.
    Rolling back the Firmware and the software is not a guaranteed fix. Even if it works it's not really a fix just a workaround, you need to block the Oculus Software from updating and then that has a knock on effect to downloading from the Oculus store.

    I have had the Rift S for 6-7 months it's worked fine until just over a week ago. I've started a support ticket and done their suggested troubleshooting tips. The logs state it's an issue with USB not the DP! My USB drivers have not changed, there is no issue with the ports and the HMD has run off them fine since day one. So it's either a Software issue or my headset is faulty.

    I've not heard any more from Oculus support in over a week. I shall give them a month from reporting the issue, if it's not resolved I'll contact the etailer I purchased from and have it returned. I'll look to replace it with the HP reverb G2 headset instead.
    Same issue here mine is only 3 months old, BestBuy Canada refuses to exchange it and they sent me to Oculus, they talk to me for about 2 weeks told me to do everything I have already tried but followed even if I was just frustrating to see if I had missed something, nothing worked. Even went and bought the recommended PCI USB 3.0 board, now I have 8 3.0 Ports on my PC and the Oculus software sees them all as 2.0. They stop talking to me as well. I have heard you need 2 USB Rift hubs to work, my windows fails to install that second hub, No one has a solution for this. My system is just collecting dust an expensive paper weight. And my system is brand new.
    I'm in the same situation.  Mine hasn't worked since May 20th.  I've sent the faulty one back (display port issue) and they received it weeks ago and did not reply.  On the ticket chat, they said they couldn't find the oculus that had been delivered!  Then after me showing them the tracking data and the courier+ delivery info, they say they have now found it and will issue a replacement this week.  I should hear something tomorrow according to the girl on live chat.

    I'm not that hopeful.  Seems this is a long lasting issue that needs sorting out.  I have a bad feeling that it's a software problem and not the hardware.
  • HonosuseriHonosuseri Posts: 15
    Brain Burst
    Exactly the same story here. Constant DP disconnections. Struggling with Oculus since March... I already purchased a new computer and performed all troubleshooting available, but no luck. It is clearly an Oculus hardware/firmware problem. Many users report that downgrading the FW would solve many issues, but I don't wish to perform such potentially risky step. My Rift S is failing in 3 different computers.
    Rolling back the Firmware and the software is not a guaranteed fix. Even if it works it's not really a fix just a workaround, you need to block the Oculus Software from updating and then that has a knock on effect to downloading from the Oculus store.

    I have had the Rift S for 6-7 months it's worked fine until just over a week ago. I've started a support ticket and done their suggested troubleshooting tips. The logs state it's an issue with USB not the DP! My USB drivers have not changed, there is no issue with the ports and the HMD has run off them fine since day one. So it's either a Software issue or my headset is faulty.

    I've not heard any more from Oculus support in over a week. I shall give them a month from reporting the issue, if it's not resolved I'll contact the etailer I purchased from and have it returned. I'll look to replace it with the HP reverb G2 headset instead.
    Same issue here mine is only 3 months old, BestBuy Canada refuses to exchange it and they sent me to Oculus, they talk to me for about 2 weeks told me to do everything I have already tried but followed even if I was just frustrating to see if I had missed something, nothing worked. Even went and bought the recommended PCI USB 3.0 board, now I have 8 3.0 Ports on my PC and the Oculus software sees them all as 2.0. They stop talking to me as well. I have heard you need 2 USB Rift hubs to work, my windows fails to install that second hub, No one has a solution for this. My system is just collecting dust an expensive paper weight. And my system is brand new.
    I'm in the same situation.  Mine hasn't worked since May 20th.  I've sent the faulty one back (display port issue) and they received it weeks ago and did not reply.  On the ticket chat, they said they couldn't find the oculus that had been delivered!  Then after me showing them the tracking data and the courier+ delivery info, they say they have now found it and will issue a replacement this week.  I should hear something tomorrow according to the girl on live chat.

    I'm not that hopeful.  Seems this is a long lasting issue that needs sorting out.  I have a bad feeling that it's a software problem and not the hardware.
    I heard back from Oculus Support and they thanked me for my patience. Having exhausted all their troubleshooting suggestions they asked for the Headset back to replace it. Took a good 4 days for my HMD to get back to them by their chosen courier, I did get an email informing me they had received it. I was told it would take 2-3 business days to process, got that email on a Friday so I should probably start the countdown from today (Monday).

    I am not convinced it was a HMD hardware fault either and more likely a software compatibility issue. I do have a better Motherboard being delivered to me soon, I don't think that will make much odds as it uses the same intel USB3 chipset. There's nothing wrong with my current mobo, I just want more sata3 ports, better VRM for overclocking my i7 2600K CPU and frankly it just looks better!

    I'll report back if the new HMD works
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