cancel
Showing results for 
Search instead for 
Did you mean: 

Quest was working, now stuck in an endless void

GamingPizza859
Honored Guest
my quest was working fine a little bit ago, but when I turned it on again I was met with a weird sound, no controller input, and an empty void other than my controllers and my guardian sometimes. Tried doing power off and restart, no luck. Any help?
1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager
Hey @GamingPizza859, I'm sorry to hear you're having issues with your Quest. Please try powering off your Quest and see if you're able to access the boot menu by holding down the power and volume (-) button. Once in the boot menu, exit out of the boot screen and see if you're able to boot normally. If you're still having issues, you may need to do a factory reset. If you need more help, please contact support here. We have live chat and email support available. Thanks! -Rick
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!