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Oculus Link ERROR "1971063" Link not functioning

david.seo.12177david.seo.12177 Posts: 2
NerveGear
Hello community,

so I am definetly sure that it is not an hardware problem from the Oculus Quest, I bought one more of it to test it, doesn't work too.

As I want to connect my Quest to my PC, it shows up and I have access to it's data storage and it gets recognized from windows and the oculus software. BUT as I want to perform the USB test it tells me the error 1971063, which is weird because I used it with link for a week before and had no problems. Also when I try the way with my Quest and try to start it with pressing the Link button on it, it loads for some seconds and redirects me to the normal home menu. I was able to play games on steam like Boneworks and also had access to Virtual Desktop. 3 different USB 3.0 cables, including the suggested Anker cable did not work. Even tough the normal USB 3.0 cable which I had in the beginning did not work suddenly. I stayed in contact with the support team and followed their suggested tips how to fix it, like restarting into safe mode and completely reinstalling the software.

I'm absolutely clueless about how to get it work again and would really really apreciate it, if anyone could help me out here.



Comments

  • Steelknuckles5Steelknuckles5 Posts: 5
    NerveGear
    I regret ever getting the link cable as worked fine for about a week then as soon as they update the firmware has gone to pot. Worst part is having spent all that money on software which I cannot use anymore. Too much stress and best to stick to Quest stand alone games,at least they work. Thinking claiming refund on pc oculus software via small claims court if not resolved etc.
  • WordpassManWordpassMan Posts: 1
    NerveGear
    exactly the same here as I used the RECOMMENDED anker cable. Also I had an old pc which didnt reach the threshold for link but worked with some frame rate issues.
  • Umpa_PCUmpa_PC Posts: 740
    Trinity
    exactly the same here as I used the RECOMMENDED anker cable. Also I had an old pc which didnt reach the threshold for link but worked with some frame rate issues.
    I regret ever getting the link cable as worked fine for about a week then as soon as they update the firmware has gone to pot. Worst part is having spent all that money on software which I cannot use anymore. Too much stress and best to stick to Quest stand alone games,at least they work. Thinking claiming refund on pc oculus software via small claims court if not resolved etc.
    Link is beta, you won't win any court case.  Lets try and work the problem ?

    You can both start by posting detailed system specs, including main board make/model GPU/make model and info like that.

    Link now works with USB2 and its very good, so have you tried that ?
    Oculus Rift S - Oculus Quest 128GB
    MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
    MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
    16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
    Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
    Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.
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