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Rift S - USB plug has to be Reseated upon every restart

blanesblanes Posts: 1,100
3Jane
I have had my Rift S and before that Rift CV1 since launch - plugged into same PC since then and never had any issue with any of my USB ports.

However since about a month ago I have to unplug my Rift S usb connector and then replug it in every time I reboot my PC.  Otherwise I cannot use the Rift S due to a hardware notification telling me my Rift is not working and I have to plug into a new USB port.  That is wrong because I just reuse the same plug and then it works,  I have tried every other USB port and the problem still manifest each reboot.

It is really annoying as there is nothing wrong with my USB ports, the problem began when I subscribed to the Test channel whilst on the version 16 release, which worked fine. But then even unsubscribing and going back to v16 the problem remained and now with the v17 full release update I expected it would be fixed and it is not.

Has anyone else encountered this ?  Is there any workaround or fix to prevent having to unplug and plug back into USB upon every single reboot ... so crazy really and frustrating as it seems Oculus do not reply anymore on these forums regarding such problems.

Comments

  • m3hdi095m3hdi095 Posts: 1
    NerveGear
    blanes said:
    I have had my Rift S and before that Rift CV1 since launch - plugged into same PC since then and never had any issue with any of my USB ports.

    However since about a month ago I have to unplug my Rift S usb connector and then replug it in every time I reboot my PC.  Otherwise I cannot use the Rift S due to a hardware notification telling me my Rift is not working and I have to plug into a new USB port.  That is wrong because I just reuse the same plug and then it works,  I have tried every other USB port and the problem still manifest each reboot.

    It is really annoying as there is nothing wrong with my USB ports, the problem began when I subscribed to the Test channel whilst on the version 16 release, which worked fine. But then even unsubscribing and going back to v16 the problem remained and now with the v17 full release update I expected it would be fixed and it is not.

    Has anyone else encountered this ?  Is there any workaround or fix to prevent having to unplug and plug back into USB upon every single reboot ... so crazy really and frustrating as it seems Oculus do not reply anymore on these forums regarding such problems.
    same problem for me
  • Buzzsaw1Buzzsaw1 Posts: 4
    NerveGear
    and all we hear are crickets :(
  • LavaMonkeyLavaMonkey Posts: 5
    Brain Burst
    edited July 1
    Hey, so I had this same problem for months. It got very annoying. I tested every USB port on my computer. I finally got it fixed, for me at least, by buying a PCI-E USB card. I got it at Amazon and here is the description. I'd just post the link, but apparently Oculus thinks I'm untrustworthy.

    Tiergrade Superspeed 7 Ports PCI-E to USB 3.0 Expasion Card with 15-Pin SATA Power Connector - PCI Express(PCIe) Expansion Card USB Card for Desktop PC Support Windows 10/8.1/8/7/XP

    I'm not sure why this fixed the issue, I just knew that none of the onboard USB ports worked so I figured I'd try something else, and this is the other thing that happened to fix the issue for me.
  • legendlcoxlegendlcox Posts: 8
    NerveGear
    This happens to me as well. 
  • D_KD_K Posts: 1
    NerveGear
    edited July 3
    Ive had this problem since I got my S, Ive tried all the solutions, updated every driver I can including motherboard etc, it still does it, I found a workaround that I can get it to work without having to unplug all the time as I was worried about damaging the hardware,  if you download Oculus Tray Tool, there is a button to "restart service" If I open the Oculus software up and see the red light/notification I do this, it restarts the Oculus software and the headset is then detected perfectly, without having to pull at the cable all the time.

    I hope this helps!
  • ageofwar666ageofwar666 Posts: 37
    Brain Burst
    I have the same problem odd thing is that if I restart the Oculus software about 2 to 3 times via the option under setting and beta the problem fixes itself without touching the USB cable until I reboot the PC
  • Lethal_AimsLethal_Aims Posts: 84
    Hiro Protagonist
    I've been getting this too since the last driver update. Prior to that it worked perfectly for months. Now I have to connect, wait for the error, disconnect, and reconnect to the exact same port.  :(
  • GlobespyGlobespy Posts: 120
    Art3mis
    Been having this issue lately too.
    I wonder if it's something to do with the new Win 10 v2004 build - they had USB issues I read.

    I have a Sata powered Startech PCIe card with 4 USB 3.0 ports that each have their very own USB controller, and the Oculus is plugged into this, so pretty sure it's not my motherboard.

    Can't wait for other options, Oculus have really shown their true colors regarding the Rift S - I get that it's going to be a retired device, with the next Quest being the only device offered by Oculus that pleases both standalone users and dedicated PC users. It's a great idea, but to be this dismissive about a device that's barely a couple of years old is sad.
  • warda.butt.9028warda.butt.9028 Posts: 9
    NerveGear
    Also facing Same problem

  • letekmgcletekmgc Posts: 2
    NerveGear
    I tried the riftS from a friend for 1 month
    Never had this problem
    Enjoyed the experience, bought one

    ! Same config, same system, same everything ! 

    My Brand new Rifts has this "unplug me at statup" problem. And i can be sure my MB gives enough power to usb3 (tried 3.1, same problem) 

  • kojackkojack Posts: 6,763 Volunteer Moderator
    I found the pcie cards (with sata power) that I used for my CV1 didn't support the Rift-S at all. Most of the USB ports on my Asrock Taichi motherboard also didn't work reliably. But running through a Orico 10 port powered hub fixed everything (and I'd run out of USB ports anyway).

    Author: Oculus Monitor,  Auto Oculus Touch,  Oculus Forum Tool,  Phantom Touch Remover,  Forum Dark Mode,  X-Plane Fixer
    Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
    Headsets: DK1, DK2, CV1, Rift-S, GearVR, Go, Quest
  • TicianTician Posts: 6
    Brain Burst
    edited September 9
    Someone could try this::
    Might be about the WIndows-setting that every time you shut down your PC it instead goes into some sort of hybernation (which is the default setting on every Windows 10 PC) in order to start up faster. It doesn't do this when you really restart the PC instead of shutting it down and turning it back on. I can imagine that this might cause issues. Someone could try to change the windows-settings: Power-Settings -> Additional Power settings -> First option on the left -> Untick "fast start" and save.
  • Paddy4929Paddy4929 Posts: 1
    NerveGear
    I have the same problem with my Rift S. I have to unplug USB after every reboot before the rift will work. Been like this for about a year. You would have thought Occulus would have fixed this issue by now. It's frustrating.
  • RichardVR55RichardVR55 Posts: 1
    NerveGear
    I ahve the same problem and now afterreinstallation the panel says that my pc have to be updated at windows10 . terriblr software and nobody one in assistyance resolve the problem.
  • Timbo1903Timbo1903 Posts: 1
    NerveGear
    Had the same issue since I first got my Rift-S and now it just plain won't work at all. It's giving me the 'No DisplayPort connection' warning and appears to be pretty much bricked. 
    For the record I'm running

    i7 9700K 3.6GHz (boost 4.8GHz)
    RTX 2080 8Gb graphics card
    32Gb DDR4 RBG OC
    500Gb SSD + 2Tb HDD

    Oculus Tech Support have been no help so far. A lot of can-kicking with checking drivers are updated I'm getting very close to sending it back for a full refund and deleting all accounts connected with Facebook.
  • PhoenixSpyderPhoenixSpyder Posts: 320
    Trinity
    I had the same problem with my Rift S as soon as I bought it as a replacement to my dead Rift CV1. After trying all known solutions, the only thing that worked for me was to install an InaTeck KT4006 USB3.0 card that I already had from prior. I also don't plug anything else into it so that the Rift S has exclusive use to it. No problems since installing. There are equivalent cards from Inateck that will also work. Amazon is a great place to find user reviews.
    i7 8700k @ 5ghz (water cooled), Asus Rog Strix Z370-E Gaming, Corsair 270R case, MSI 1080ti Gaming X, 32 GB Corsair Veng DDR4 2666 Ghz, Adata SX900 SSD, 1TB M.2 SSD, Adata Su800 SSD, Adata SU650 SSD, BarraCuda 2TB HD, Toshiba 3tB HD, Rift (dead), Rift S, Win 10 Pro 2004, Inateck KT4006 USB3.0
    "Presently developing a VR project (outside of my profession) due to the lack of availability of what I would like to experience" Details soon...don't want to spill anything just yet!!
  • zolton.campbell.69zolton.campbell.69 Posts: 13
    NerveGear
     turn on intel virtualization in bois settings if dont know how to go on youtube you will find your fix there it worked for my problems usb and displayport problems
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