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Rigbebad1Rigbebad1 Posts: 8
NerveGear
i ordered an Oculus quest and it was on hold and now it said it is opened what dose that mean

Comments

  • FarneilFarneil Posts: 2
    NerveGear
    edited May 20
    I ordered Quest and it still says "on hold". I'm too have no idea please someone help. My credit card wasn't charged as well. Weird.
  • BlackPixel_BlackPixel_ Posts: 98
    Hiro Protagonist
    During OPENED you have the ability to change your mind and cancel because Oculus hadn't received cash for the purchase. The order is processing and once it leaves open it goes into processing and that's when it's too late to cancel. 



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  • Rigbebad1Rigbebad1 Posts: 8
    NerveGear
    thanks
  • OculusSupportOculusSupport Posts: 769 Oculus Staff
    Hey @Farneil, if you're order is still showing on hold then there may be an issue with the order. Please contact support here so we can look into this for you. Thanks! -Rick
  • ThePopularMenaceThePopularMenace Posts: 3
    NerveGear
    My order says 'Opened' and no hold is showing on my debit card.  When will it be charged or authorized?
  • Systems_ArchitectSystems_Architect Posts: 25
    Brain Burst
    edited May 31
    You will receive a charge when your order has processed. You'll receive an invoice when it happens.
  • ThePopularMenaceThePopularMenace Posts: 3
    NerveGear
    Thanks!
  • Systems_ArchitectSystems_Architect Posts: 25
    Brain Burst
    My pleasure and happy to help! :)
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