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Oculus overwritten my motherboard audio drivers, headphone jack no longer working

PheonixBlayne81PheonixBlayne81 Posts: 4
NerveGear
edited May 21 in Support
As above i recently bought an Oculus CV1, installed the oculus software and it installed oculus audio drivers over my headphone jack drivers, now the headphone jack doesnt work at all as my pc recognises the headphone jack as Oculus Virtual Audio Device and the Oculus audio as Rift Audio. Ive tried wiping my drive and doing a fresh install of Windows but it still does the same, when i try to install the asus audio drivers it reports that my motherboard is unsupported. I am so confused as its a brand new motherboard and was working perfectly before installing the oculus software, any ideas??

Comments

  • DaftnDirectDaftnDirect Posts: 5,720 Volunteer Moderator
    edited May 21
    I think you'll need to give some details of your motherboard.

    I'd probably want to sort out why the MB drivers you're trying to install aren't recognising your board first of all. You say it's a new board, did you get a driver disk with it? are those drivers not installing or have you downloaded some drivers? are you relying on Windows to download the drivers or have you visited the manufacturers download page?

    The Rift audio is basically USB headphones so driver-wise is separate from the drivers for the jacks you have on the MB. What devices were showing up when you went to 'Select Playback Device' from the speaker icon on the taskbar?

    Only the available audio devices with show up so now that the MB audio drivers aren't installed, only the Rift will show up (or any other USB headphones you plug in).
    Intel 5820K [email protected], Titan X (Maxwell), 16GB Corsair Vengeance DDR4, ASRock X99 Taichi, Samsung 500Gb 960 Evo M.2, Corsair H100i v2 Cooler, Inateck KTU3FR-4P USB 3 card, Windows 10 Pro v1909 (18363.836)
  • uKERuKER Posts: 176
    Art3mis
    edited May 21
    It sounds to me like installing the Oculus drivers just switched your default Windows audio device to the Rift Audio as it always does, and you're making a whole deal out of it.
    Of course, I could be wrong.
  • DaftnDirectDaftnDirect Posts: 5,720 Volunteer Moderator
    Yeah I was wondering that. If so, it should be an easy fix. If not, I'm sure there are some helpful people here who have the same MB and can point you in the right direction.

    Always post specs though, it really helps out.
    Intel 5820K [email protected], Titan X (Maxwell), 16GB Corsair Vengeance DDR4, ASRock X99 Taichi, Samsung 500Gb 960 Evo M.2, Corsair H100i v2 Cooler, Inateck KTU3FR-4P USB 3 card, Windows 10 Pro v1909 (18363.836)
  • RattyUKRattyUK Posts: 1,180
    Wintermute
    OP:  Open start menu, go to windows system, select Control Panel, from there open the Sound panel which will bring the panel below into view:

    Check which option has the tick, that will be your default.

    You may find that Headphones has the tick.  HTH

    PC info: AMD Ryzen 7 2700X, MSI MPG X570 Edge, 16GB Tforce Pro Dark DDR4 3200, KFA2 RTX 2080 Super, Samsung 870 Pro M.2, 2x 240GB SSD, 3TB WD Green HDD & 4 TB Seagate Barracuda HDD, Antec Modular 750w PSU, custom watercooling loop. (Win 10 Pro & Opensuse Leap 15.1 Linux) 32" AOC 4K Monitor.
    Rift S
    Laptop: Aorus X5 V6-CF1 (I7-6820HK, GTX 1070, 2* 256GB M.2 NVME, 1TB 7200 HDD)
  • PheonixBlayne81PheonixBlayne81 Posts: 4
    NerveGear
    Its a ROG B450F Gaming motherboard, ive tried both the drivers that came on the disk and the drivers from the website but both report incompatible. And the only options to choose from are as below.
  • DjDetonateDjDetonate Posts: 2
    NerveGear
    edited May 25
    Open up device manager and see if there are any conflicts. If there isn't any, unplug your oculus, and try to reinstall your MB audio drivers. It might not install your MB drivers if it see's the oculus as your audio device. The "AMD high definition audio device" drivers are for HDMI, so they would be from your video card's HDMI port, not your headphone jack on the MB.
  • PheonixBlayne81PheonixBlayne81 Posts: 4
    NerveGear
    edited May 26
    Unplugged my Oculus, tried to install the audio drivers and fails. So i manually installed and it green screened my pc and had to restore from a restore point.
  • PheonixBlayne81PheonixBlayne81 Posts: 4
    NerveGear
    spoken to Asus and the motherboarrd has been RMA'd due to the audio being faulty.
  • DaftnDirectDaftnDirect Posts: 5,720 Volunteer Moderator
    edited May 28
    Thanks for the update @PheonixBlayne81 hope you get a replacement quickly.

    I had to RMA an Asus MB a few years back and the retailer sorted it out pretty quick, although there were no lock-downs in place back then!
    Intel 5820K [email protected], Titan X (Maxwell), 16GB Corsair Vengeance DDR4, ASRock X99 Taichi, Samsung 500Gb 960 Evo M.2, Corsair H100i v2 Cooler, Inateck KTU3FR-4P USB 3 card, Windows 10 Pro v1909 (18363.836)
  • WildYettyWildYetty Posts: 3
    NerveGear
    I would hold off on sending it in... I have an ASrock MB and am only having the issue when using my link cable...  No Virtual audio device gets detected and the it just uses my default sound speakers.  Upon reading issues caused by last windows update this may be the issue

  • Umpa_PCUmpa_PC Posts: 794
    Trinity
    WildYetty said:
    I would hold off on sending it in... I have an ASrock MB and am only having the issue when using my link cable...  No Virtual audio device gets detected and the it just uses my default sound speakers.  Upon reading issues caused by last windows update this may be the issue

    Read this
    https://forums.oculusvr.com/community/discussion/comment/745577#Comment_745577
    Oculus Rift S - Oculus Quest 128GB
    MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
    MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
    16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
    Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
    Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.
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