I've been battling the team of people who can't use a computer at Oculus support with a problem I have battling for over 7 weeks now and live chat and ticket submission are just useless, My first time using live chat.
I was ended up being told that I was being pushed to the absolute HIGHEST priority in their system. A couple days after I was told that they say that
When you use live chat, your spot in queue has been reset
even though I get a response that just does not help, If I want to buy an expensive product, I want to have a reliable support team, I was told things like "VR is new technology" and that "Live chat and Support tickets are the same team" then going to say that "Our Support team is trying to work on the issue" and I've just been given the worst responses which is just the equivalent of "Unplug it and put it back in".
I am extremely disappointed with how Oculus support can't function properly without an overlord. And people who have submitted a ticket recently, have you got a response? Because I sure have not.