The Oculus Quest I purchased (and just arrived Wednesday) cannot detect left controller. Out of the box it could detect it.
It saw both left and right controllers when I first put on the headset (didn't have app installed or Quest headset paired at that point). Then it updated after I downloaded the oculus app. And now it can only find the right controller.
So it went from working to not working within 15 minutes of opening the box
. I tried to re-pair the controllers
—didn’t work. Also tried to hold quest button down to reorientate the controller
—didn’t work either. When I look at the settings the app can read the left and right controller as "paired". But it only has the firmware and battery life listed for the right controller.
So I’m not sure what is going on exactly. It’s a great product except for this issue.
I also tried a factory reset of the headset-- without the batteries in the controllers. And that didn't seem to work either. I looked through the forums for people who have had this particular issue and couldn't find any. I've read of people that couldn't pair a controller, or the controllers didn't turn on--batteries leaking into controller and making them non functional (etc). But I haven't yet heard of the controller saying it can pair through the app (left controller in this case) and then I can't the left controller appear in the headset. It simply cannot find it. I hope someone from the community can help. Any advice?
I also want to mention that I opened a ticket on Wednesday for this issue with Oculus Support--they gave me the "factory reset without batteries advice" on Friday (yesterday). And after that it has been radio silence since that first advice at 11 AM yesterday. I know we are in the middle of a pandemic with limited resources and support. Complicating that is that the Oculus Quest is selling really well and their support lines are probably jammed. But it would be nice to try to get this resolved ASAP and it would be good to have an open line of communication with Oculus Support when they finally initiate the conversation to help.