Hello, my friend ordered me the Oculus Rift S for my birthday last week or so when everything came back in stock and it said the date was for June 10th to arrive. Well, it had arrived on 6/3/2020. The box did. Nothing else.
The whole thing is strange about it. So I got up was reading my emails and checked the tracking to just see where it was at and it said "Delivered". I thought you had to sign for these kinds of things and I wasn't expecting it so soon. I was so excited! And then I lifted the box.. My heart sank because I knew something just wasn't right. The box was light as a feather. I look all around the box to see if there was any tampering and the UPS label was very much intact. It hadn't been cut, I've worked in cardboard and packing factories where I can tell when there's been a botched job. There was no tearing on the cardboard, it was a perfectly sealed box. It was sealed with nothing in it. I took it to my friend who ordered it and had them open it. There was literally nothing in the box. No shipping label, no paper, nothing. Completely empty. I was shattered.
First thing I did was call UPS to complain that I just received an empty box from Oculus that was supposed to weigh 8.6 pounds and wasn't checked by the courier and they said file a claim. I did not file a claim through UPS because it's not about the money. They said to check the label and call the warehouse. The day after I get a hold of the warehouse and they said that they're just the warehouse, they're where everything that comes in from customs is received and then relayed to UPS. They don't pack the boxes. I was told to call the number on the label on the box or the email that came with it. Oculus doesn't have a phone number but I tried calling Facebook support which lead me to an oculus number. It was a robotic voice saying to go to the support web page.
My friend submitted a ticket and was asked to send in pictures of the empty box, perhaps for confirmation of the label? I know mistakes happen in packing factories, I've seen a lot of empty boxes go down the line that I've stopped myself. We're waiting for a response back from Oculus/AKA Facebook Technologies LLC in hopes that they can find it an send it out.
I don't want my friend to have to get a refund. I just want the thing they bought to get here and it be over and done with. Here's to hoping and that my patience comes to fruition and isn't just another empty box.
I'll reply to this after we get a response and how it's handled so everyone can have peace of mind that is also having this same issue.
Update: It turns out my friend did file a claim and UPS came yesterday to pick the box up. I'll keep you all posted, hopefully we will hear something monday.
Update 6/8/2020: We received a response from Oculus stating they're looking into why we were sent an empty box. Hopefully it's all resolved soon and we can all have answers.