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Quest PC Link, my 5600 XT is not supported.

KamotsusenKamotsusen Posts: 10
NerveGear
I'm stuck with something weird.

I upgraded my video card yesterday from 480 to a 5600XT and before I bought it made sure it was on the support list. But it kept on saying it was not supported, so I went the whole mile since I needed to do some maintenance on my computer anyway.

Got the latest Drivers of all my devices, Did the BIOS updates for both my mainboard and the new video card, reinstalled windows 10 last night. Still getting the same message.

The message it self would not be a problem but the image is very stuttery when I move my head around and is pretty anoying. 

Did I overlooked something stupid? or is the 5600 XT simply not supported?

Comments

  • RuneSR2RuneSR2 Posts: 5,578 Valuable Player
    Try to contact Oculus Support, 5600 XT should be supported:

    https://support.oculus.com/444256562873335/
    Intel i7 7700K (4.5 GHz); MSI GeForce GTX 1080 8GB Gaming X (oc 2100 MHz gpu boost, 11 GHz mem speed); 16GB Corsair Vengeance LPX DDR4 3200 MHz; MSI Z270I Gaming Pro Carbon AC (VR-Ready) mainboard; Samsung 960 Evo M.2 SSD + Toshiba P300 HD; Windows 10 OS; Valve Index and Oculus Rift CV1 - the latter nearly always using super sampling 2.0. 

    "Ask not what VR can do for you – ask what you can do for VR"
  • Colonel_Sanders_Colonel_Sanders_ Posts: 1
    NerveGear
    Hi,
    I've been having the same issue with my RX 5600xt and a Ryzen 5 3600.
    Its a shame because its a powerful card but for some reason there is this bug I guess. I've been talking to support but I recommend you open a ticket as well so it gets on their radar faster. The only suggestions they've given me so far was to unplug my second monitor and try opting in for the betas. Both of which yielded no results as far as I know.

    Which 5600 do you have? Mine is an XFX Thicc III Pro.
    Best of luck friend
  • DukeBalekDukeBalek Posts: 4
    NerveGear
    edited June 26
    hi guys, i have exactly the same issue with my new 5600 XT ultra Thicc 3 from XFX ... a banner pops up saying I don’t meet the minimum requirements , the link makes it a bit blurry, the headset is trying to catch up with my head, controllers have a bit of latency...Just before changing i had an 970 gtx and all was ok, on low settings of course, but all was smooth and clear.. i spent many hours trying to fix it, i sent an email to oculus, followed their instructions, reset factory etc etc, went on forums, reddit post, i rolled back for older drivers, made a clear install with DDU, set the priority of Oculus server 64.exe on real time, disabled the guardian, opt in and out of public test, tried everything i found and nothing worked... it's clearly an issue with AMD drivers, all 5000 series are not compatible yet and everyone who is asking for help seems having the same brand XFX.. i couldn't find any solutions for many days, i am pissed and tired so i am going to send back this card for an nvidia one, and i wont try again AMD for long time (and never XFX)
  • KamotsusenKamotsusen Posts: 10
    NerveGear
    edited June 26
    I have a ASUS 5600XT EVO.

    Did the same you tried, no dice.

    I also tried to add the RX 480 in to the system, and it takes away the warning message. But still having the issues with stuttery feed. Forcing the software to use the RX 480 causes a black screen.

    I think i'll just give up on the 5600 XT and go look for something else or beter.

    Now back on installing the RX480 and stick with that.
  • RuneSR2RuneSR2 Posts: 5,578 Valuable Player
    It's not the first time Oculus is slow to include new gpus - some have jokingly said that Oculus usually is 1-2 years behind. It's probably not that bad, I would not be surprised to see 5600 XT working in a month or two. 
    Intel i7 7700K (4.5 GHz); MSI GeForce GTX 1080 8GB Gaming X (oc 2100 MHz gpu boost, 11 GHz mem speed); 16GB Corsair Vengeance LPX DDR4 3200 MHz; MSI Z270I Gaming Pro Carbon AC (VR-Ready) mainboard; Samsung 960 Evo M.2 SSD + Toshiba P300 HD; Windows 10 OS; Valve Index and Oculus Rift CV1 - the latter nearly always using super sampling 2.0. 

    "Ask not what VR can do for you – ask what you can do for VR"
  • DukeBalekDukeBalek Posts: 4
    NerveGear
    or 6 .. lol better go on nvidia for vr, period
  • RuneSR2RuneSR2 Posts: 5,578 Valuable Player
    DukeBalek said:
    or 6 .. lol better go on nvidia for vr, period

    AMD has been the gpu underdog for a while, new Nvidia gpus may indeed be included faster. 
    Intel i7 7700K (4.5 GHz); MSI GeForce GTX 1080 8GB Gaming X (oc 2100 MHz gpu boost, 11 GHz mem speed); 16GB Corsair Vengeance LPX DDR4 3200 MHz; MSI Z270I Gaming Pro Carbon AC (VR-Ready) mainboard; Samsung 960 Evo M.2 SSD + Toshiba P300 HD; Windows 10 OS; Valve Index and Oculus Rift CV1 - the latter nearly always using super sampling 2.0. 

    "Ask not what VR can do for you – ask what you can do for VR"
  • DukeBalekDukeBalek Posts: 4
    NerveGear
    edited June 26
    true the card performs very well besides this issue with oculus link. But nvidia chipset for compressing/uncomprssing seems also far better for the link
  • PretzelsticksPretzelsticks Posts: 1
    NerveGear
    My Sapphire 5600xt seems to be working fine...weird

  • DukeBalekDukeBalek Posts: 4
    NerveGear
    maybe i should have chosen sapphire yeah ...
  • KamotsusenKamotsusen Posts: 10
    NerveGear
    edited June 30
    -snip- not correct 

    The only thing that keeps on happening is the "not supported" message and I gave the logs to the support team to sort them out.
  • TomCgcmfcTomCgcmfc Posts: 2,261 Valuable Player
    Honestly how hard is it to check if your specs are compatible?

    Custom built gaming desktop; i9 9900k (water cooled) oc to 5ghz, gtx 1080 ti, 32 gb 3000hz ram, 1 tb ssd, 4 tb hdd.  Asus  ROG Maximus xi hero wifi mb, StarTech 4 port/4 controller sata powered usb3.0 pcie card, PCI-E PCI Express to USB 3.1 Gen 2 card, Asus VG248QE 1080p 144hz gaming monitor, Oculus Rift cv1 w/2x sensors, Vive Pro w/2.0 base stations/controllers, Quest w/Link and VD wireless (good/close 5Ghz wifi and PC with Ethernet cable to my Router).

  • KamotsusenKamotsusen Posts: 10
    NerveGear
    TomCgcmfc said:
    Honestly how hard is it to check if your specs are compatible?
    Very easy to check.... and then cross your f'n fingers and hope to god that the people writing the drivers and the engineers that designed the boards also kept their end of the bargain. But we all know it's not always the case.
  • KamotsusenKamotsusen Posts: 10
    NerveGear
    Did some more digging and with feedback from support it seems this has to do with the Windows 2004 update. From what I understand the new Microsoft Basic Render Driver WDDM 2.7 takes control when activating the Oculus PC Link when your VGA driver is not (fully) Windows 2004 compatible.

    As far I can see using a WHQL driver forces windows to adapt a lower WDDM model that seems to resovles the issue.

    The compatability issue still seems to a mistery tho.
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