You can try to talk to them live one on one. (Keep in mind if you do, The Time zone difference and do it during the day for the United States) To find the Live chat, Go to support and go through the process like you would if putting in a support ticket, Click on that part that says request support ticket or something like that, Down at the very bottom of the page on the right side you will see a chat icon, Click on that, Little box pops up. Fill it out and just wait, Someone will answer you in a few minutes. Good Luck