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my oculus rift s isnt being detected by my pc or the oculus app

john_appleby_21
Honored Guest
i just recently bought an oculus rift s and I've tried for hours to get it to work I've tried everything i can find and nothing has worked i just have this error message on device manager This device is not working properly because Windows cannot load the drivers required for this device. (Code 31) can somebody help
1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager
Hey @"john.appleby.2105" can you gather your diagnostic logs using the details here, and then create a ticket here. That way we can work towards getting you up and into VR. - Principe
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