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can't boot -- split second green light and brief view of the oculus symbol, but then nothing..

bassloverbasslover Posts: 5
NerveGear
After charging for several hours from an outlet with the Go charger, it won't boot up.  Pressing power and down volume does nothing, except produce the same split second of a green light, and a two second view of the Oculus symbol.  The charger does light up orange when plugged in.  But no boot either.  Help would be most appreciated.
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Comments

  • OculusSupportOculusSupport Posts: 877 Oculus Staff
    Hey @basslover, I'm sorry to hear you're experiencing issues with your Go. Please see if you're able to get to the USB boot screen and exit out. You can get to the boot screen by holding down the power and volume (-) button on the headset together. You may need to hold it down for several seconds. I also suggest removing the facial interface and eyeglass spacer (if you're using it) and see if it will boot up normally. Sometimes, an improperly installed facial interface or spacer can interfere with the sensor causing it it to turn off. If you need more help, please contact support here. Thanks! -Rick
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