08-17-2020 02:11 PM
09-15-2020 09:59 PM
02-03-2022 10:14 AM
I'm having the same issue. It has been going on for almost a month and Oculus hasn't gotten back to me. Anyone know how to fix it?
02-28-2022 06:02 PM
Did you ever get this resolved?
02-28-2022 06:03 PM
Did you ever get this fixed?
04-29-2023 11:27 PM
Same issue here with no resolution from support. I did not buy this VR set to not be able to buy games... do they not want my money??? Meta? Are you working on this?
05-01-2023 07:38 AM
Hey @Suelomateo04! We hate to hear that you're having issues with your payments. We know how that can hinder your gameplay. No worries, let's see what we can do. So we can further assist, could you please provide us with your ticket number? We look forward to hearing from you!
05-01-2023 07:49 AM
7221573 and 7221434
05-01-2023 08:49 AM
Hey @Suelomateo04 ! Thank you for that information. Your tickets seems to be in the hands of our specialist team, who can deep dive into this issue a bit further for you. We continue to ask you to keep in contact with them via email as they have all the resources needed to fix your issue. We do hope you find this information helpful and have a great day!
10-08-2023 12:14 PM
I am having the exact same issue. I tried to buy a Q3 and my card blocked the purchase (I had to approve it). Went back to try again and I still couldn’t buy it, and ultimately ended up using my husband’s card. Now I can’t even buy games on the card I used for games (a totally different card), nor can I add a payment method (tried erasing my existing cards and even using PayPal, no dice).
Extremely frustrating considering I’ve referred NUMEROUS family and friends to Oculus, and have over 100 games in my headset. And now I have a Q3 arriving next week and no way to buy new games for it!
I reached out to support and they had to elevate it to a specialist which I have not heard back from.
Frustrating to say the least.