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Payments Disabled due to unusual activity. Oculus Support can't help.

FunJumpr
Explorer
I'm getting this error:
"We've notice unusual payment activity on your account and for your security, payments have been disabled. Please contact support for assistance."

I opened a ticket stating the error I was receiving and that I would like to unlock payments. They responded by suggesting I make sure I have adequate funds on that card and to make sure II was using the right ZipCode.....After explaining the problem a few times it finally got elevated. I did as was asked and verified my account name, email, and sent a picture of the card to prove I physical have it and I got this response:

Hello.
Thanks for the contact us again.
It could be there is an outstanding issue with Facebook team.
We are unable to assist with any Oculus payment troubleshooting until the matching Facebook account is resolved.
Please contact Facebook support and submit a form to see if they can resolve this issue.
Once the issue is resolved with the Facebook support please contact us again.

I don't know what Issue I'm supposed to resolve with the Facebook...

Anyways I filled out that form twice. Both times they send back a message saying "We see you're having trouble with your Portal order". I didn't even know what Portal was, it's like some tablet app. Obviously they just don't read the support tickets. Anyways just for confirmation I opened a chat with their Facebook Portal Support it has absolutely NOTHING to do with Oculus. I asked if there was a general Facebook Payments support and they had no idea what I was asking...

So now what do I do? Oculus is telling me this is not a problem they can fix. Facebook support has nothing to do with this.... I feel like I'm losing my mind here. No one from Oculus Support has even recognized the actual error yet even though they asked for a picture and I sent them a screenshot of exactly what I'm getting.

Just kind flummoxed by the whole thing.



20 REPLIES 20

balkieb
Honored Guest
Did you ever manage to get this sorted? I have similar message when I try to buy something but can't get it fixed (even with changing payment method).
They even gave me $10 free credit that I now can't use!

BizzyZilla
Honored Guest

I'm having the same issue. It has been going on for almost a month and Oculus hasn't gotten back to me. Anyone know how to fix it?

Did you ever get this resolved?

Did you ever get this fixed?

Suelomateo04
Honored Guest

Same issue here with no resolution from support. I did not buy this VR set to not be able to buy games... do they not want my money??? Meta? Are you working on this? 

Hey @Suelomateo04! We hate to hear that you're having issues with your payments. We know how that can hinder your gameplay. No worries, let's see what we can do. So we can further assist, could you please provide us with your ticket number? We look forward to hearing from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

7221573 and 7221434

Hey @Suelomateo04 ! Thank you for that information. Your tickets seems to be in the hands of our specialist team, who can deep dive into this issue a bit further for you. We continue to ask you to keep in contact with them via email as they have all the resources needed to fix your issue. We do hope you find this information helpful and have a great day! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

SpaceForceOne
Honored Guest

I am having the exact same issue. I tried to buy a Q3 and my card blocked the purchase (I had to approve it). Went back to try again and I still couldn’t buy it, and ultimately ended up using my husband’s card. Now I can’t even buy games on the card I used for games (a totally different card), nor can I add a payment method (tried erasing my existing cards and even using PayPal, no dice). 

Extremely frustrating considering I’ve referred NUMEROUS family and friends to Oculus, and have over 100 games in my headset. And now I have a Q3 arriving next week and no way to buy new games for it! 

I reached out to support and they had to elevate it to a specialist which I have not heard back from. 

Frustrating to say the least.