I've had my Quest for a few months now (bought it in the early-ish days of quarantine). No problems so far besides a couple minor freezes or glitches that usually go away pretty quickly. Today I was using my Quest and the right eye went an extremely bright solid white/purple color that hurt my eye so bad I had to take the headset off. When I put it back on, the screen would not turn on for several seconds and when it did, I was left with this green line that does not go away. I contacted support and was asked to factory reset and the problem is still there. I have seen other people post about this issue on here and on Reddit, just not sure what sort of resolution I should expect. The line is circled in the picture because support asked me to (as if you could miss it).
Did you ever get a resolution to this? The exact same thing just happened to me. Right eye went bright (half the lens light up) a couple times and now I have the same green line.
Get Help
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.