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Oculus Quest randomly disconnecting from PC

MuttsterMuttster Posts: 1
NerveGear
Alright to walk this through step by step, I load up my Quest (I don't know if the size matters but the 32 GB one but I play through the PC), set my boundary, reset my view so I'm centered, and then plug my Quest into my PC via a 3rd party link cable. I enable the transfer of data between my Quest and my PC and click Enable Link or whatever the little button on the taskbar in Quest OS says to launch me to my desktop (stopped paying attention to what it said long ago. I just know rectangle next to status of my devices put me in happy place). Once that's set and loaded, I click the VR button on Steam to load into Steam VR. Once I'm in, I select what game I want to play and bam here we go.

So this started happening about a week ago but I'll just be mid game and suddenly my vision will go black for like half of a second and suddenly I'm looking at the Quest menu. Not like the Oculus software on my PC. Like as if I'm not linked to my PC but the button will pop back up like not even a second later to enable link again. Now if I could just click the button and be put right back to where I was, I'd be like okay whatever that's a dumb little hiccup. Instead, I have to pull the headset up, take off the controllers, navigate my PC, and click the Steam prompt to either quit or restart Steam VR because my device was disconnected. At first I thought this was maybe just crashes but I will see on one of my monitors my game still running happily, even my friends waving in my face wondering where the hell I went but my HMD won't display anything, not even the Oculus Home software, I can't press the Oculus button to bring up the taskbar, just no interaction.

So I have to click restart Steam VR, wait for that to load, my headset to start displaying things, load my game up, rejoin my friends and it'll happen again in some arbitrary amount of time, not usually more than 15 minutes is when it can happen again and I assume you get it's frustrating.

Like is something wrong with my HMD? I tried a couple spare cables I have lying around and all give me the same result. Just half of an hour ago, I even tried wrapping the cable around my neck (I absolutely strangled myself trying that lmao) and leaving some slack for the connection to the cable and played very gently but it just did all of that again where it blacked out for half of a second and popped me back up to the Quest OS menu, with the enable link button popping up quickly after.

I'm really not sure what changed from the point of purchase to a week ago when I started having issues. Software update? Oculus being more egregious with pushing their $80 cable when a regular 3rd party cable was working just fine up until this point? I just wanna play some damn VR games with friends. Any suggestions for things to try would be appreciated, or if anyone knows exactly what's going on, I'd love to know so I can hopefully get back to playing.

Thank you!
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Comments

  • JinwooJBJinwooJB Posts: 1
    NerveGear
    Hey, I got the same problem even after getting a new cable, did you find a fix?
  • androidpimpzandroidpimpz Posts: 1
    NerveGear
    same here

  • SotetBaromSotetBarom Posts: 1
    NerveGear
    I have the same issue. I checked the event log in windows, and every time this disconnect happens, the OVRServer_x64.exe does a "reset policy scheme" action. I think this is a software side error, and not a cable/hardware issue.
  • Rocker427Rocker427 Posts: 1
    NerveGear
    I have been going through the same problem. I have the official link cable. I have been going back and for with customer service through emails for over a week doing everything they ask but nothing has worked. They have had me change many settings on my computer, factory reset my headset, completely reinstall all hardware, and many other random things. My problems started exactly when i downloaded the new update. It feels like they know what the problem is but just are stalling until they rollout the solution. Or maybe trying to get people to buy games from the oculus store instead of steam because the link doesn't work right. 
  • ASEGM08ASEGM08 Posts: 2
    NerveGear
    I am about to return this. I haven't been able to successfully connect it to my PC using the LINK cable on my Z170X Motherboard USB 3.1 "C" connector on the motherboard. I have tried every combination. of only plugging in the headset, without any other USB's connected, I still don't get anything. I've tried different BIOS settings, registering as a developer. 

    My issue is that as soon as I try to click "LINK" on the headset, the PC begins to disconnect the VR, it starts to tell me, that the headset cannot be found. It is in an endless loop of connecting, disconnecting. 

    At this point I've invested $379 dollars on this, only to find that it really has not been working for the purpose that I wanted it for. I might as well have bought something better that doesn't give me problems. 
  • SpitDragonSpitDragon Posts: 1
    NerveGear
    Same problem. Still no fix, bought a new cable and everything, works just fine with the Quest 2 but not the Quest 1. For many reasons I believe this is a software issue. Ever since the update, it feels like I'm being phased out because I don't have a Quest 2. I feel that line about this occurring every 15 minutes or so. Random disconnects no matter what I do. I've wasted a lot of time dealing with "support", uninstalling, reinstalling, updating, checking. Nothing has changed anything. 

    The part about choking yourself with a cord? I just used a couple zip ties - a bit more stable and reliable, far less dangerous LOL! But even with the added stability, because I was thinking maybe it was a bad USB port on my headset, still the same results... and it's not a bad port on my headset, everything was working just fine until the Quest 2 updates started rolling around.

    My old cord worked, my old headset worked, whatever USB port I used, worked. Now? Nope. Feels like I'm being strong-armed into buying a Quest 2. ( I planned on it anyways, it's just disappointing that in the meantime I have to struggle through this obviously Oculus software problem... how long did it take you guys to integrate the Quest 1 microphone? - before taking it out of beta, you should have made sure everything worked correctly for everyone, just a thought.)

    If anyone feels the need to reply to the things I've said here, don't bother. Most likely, they won't be fixing this issue. RIP Quest 1 Link Microphone abilities. I guess I have to buy a wireless microphone? Money pit. <3
  • pch4npch4n Posts: 4
    NerveGear
    Same problem. After it got disconnected from the PC randomly, I checked the Devices settings. It says "General device problem" and "No HDMI connection" on the Oculus Quest 2 and Touch. I don't know what this means...
  • BuffalmaccoBuffalmacco Posts: 4
    NerveGear
    edited November 2020
    Here I am! I add my self to those with the disconnection problem. I got a Quest 2 and I really want to play alyx... I can't understand the problem, if it is for my usb cable, for my usb port or from my oculus...
  • pch4npch4n Posts: 4
    NerveGear

    I have tested with the Oculus Quest 1 again, which resulted in no problems unlike Quest 2.
    I forced a disconnection with the Quest 1 and looked at the Device settings to see what the difference is.
    In the case of Quest 1, it show "No USB3 connection", whereas Quest 2 shows "No HDMI connection"

  • BuffalmaccoBuffalmacco Posts: 4
    NerveGear
    edited December 2020
    maybe i've got the solution!
    1. Open Control Panel.
    2. Click on Hardware and Sound.
    3. Click on Power Options.
    4. Under "Preferred plan," click the Change plan settings link for the plan you're currently using.
    5. Click the Change advanced power settings link.
    6. Expand USB settings.
    7. Expand USB selective suspend setting.
    8. Make sure this is disabled.

    Once those are complete:

    • Right click the Start menu and select Device Manager.
    • Scroll down and open the USB (Universal Serial Bus) section.

    After you are in the USB section complete each step below for each USB item:

    1. Right click the first option and select Update.
    2. Wait for this to finish.
    3. Right click the first option and select Properties.
    4. Open the Power Management tab, and uncheck the "Allow this device to turn off" box.
    Restart your pc at the end. I tried a little before going to work, and it lasted longer than ever. I will try more this afternoon. 
  • pch4npch4n Posts: 4
    NerveGear
    @Buffalmacco
    I have disabled the power management of the USB ports. It lasts indeed a lot longer than before! However, it still disconnected the Oculus Link after 20 minutes
  • BuffalmaccoBuffalmacco Posts: 4
    NerveGear
    @pch4n
    I've tried oculus link for something like half an hour/45 minutes, it all went good. Certanly better than the 2 minutes i can play previously :smile: . I don't know do you wanna try some external usb port with power connection? (can't post amazon link to show you an example)
  • RazuelRazuel Posts: 9
    NerveGear
    My issue was AMD drivers, reverting to September's whql did the fix. Though I could not connect even. Maybe it will help here.
  • TwixHazieTwixHazie Posts: 2
    NerveGear
    For those that have a nvidia graphics card try to turn off in game overlay in geforce experience this fixed it for me! 
  • DimiisbackDimiisback Posts: 2
    NerveGear
    ive been talking to customer support for a straight week now trying to get this problem resolved. it doesnt really seem like they know whats going on at all with this.
  • xkathiaxxkathiax Posts: 1
    NerveGear
    TwixHazie said:
    For those that have a nvidia graphics card try to turn off in game overlay in geforce experience this fixed it for me! 
    how do you disconnect it ?
  • TwixHazieTwixHazie Posts: 2
    NerveGear
    xkathiax said:
    TwixHazie said:
    For those that have a nvidia graphics card try to turn off in game overlay in geforce experience this fixed it for me! 
    how do you disconnect it ?
    First open geforce experience
     when you have that open click on the settings wheel on the top right
    When you have the settings open you will see in game overlay if the bar on the right of it is green click it to disable it 

    Hope my not so great explanation helped 
  • eblavendereblavender Posts: 1 Oculus Start Member

    Official Response #1 from Oculus.


    ·       Tried a different USB 3 ports.

    ·       Re-seat the cable on both ends.

    ·       Ensure up-to-date graphics and USB drivers:

    ·       https://support.microsoft.com/en-us/help/4012609/windows-10-fix-usb-c-problems

    ·       https://support.oculus.com/1802104516741690

    ·       Ensure USB power saver settings in Windows Device Manager are not enabled

    1.    right-click the Start button and open Device Manager

    2.    find your USB ports

    3.    right-click and select Properties

    4.    go to Power Management

    5.    make sure that options to save power are deselected (please note that it is normal that some of them will not have any checkbox for power saving settings).

    ·       Make sure your laptop is plugged when using link.

    Ensure the port the headset is connected to, is running through the primary GPU and not integrated.

    Official Response #2 (None of the above worked for me):

    ·       Repair Oculus Home, follow this steps by clicking here.

    ·       Manually re-install Oculus Home. follow these steps below:

    1.    Disconnect your computer from the internet.

    2.    Backup any necessary content.

    ·       You can find steps on how to do so by clicking here.

    3.    Reboot into Safe Mode.

    4.    Uninstall Oculus Home using the Control Panel.

    5.    Delete all Oculus folders from the following folder:

    ·       C:\Program Files

    6.    Remove any Oculus folders from the following locations:

    ·       C:\Users\YourUserProfile\AppData

    ·       C:\Users\YourUserProfile\AppData\Local

    ·       C:\Users\YourUserProfile\AppData\LocalLow

    ·       C:\Users\YourUserProfile\AppData\Roaming

    ·       C:\OculusSetup-DownloadCache

    7.    Restart your computer in normal mode.

    8.    Reconnect your computer to the internet.

    9.    Install Oculus Home again using the setup tool from our website here.

  • pch4npch4n Posts: 4
    NerveGear
    UPDATE: I managed to circumvent the problem by plugging my Quest 2 into USB 3.0 A port and it worked without disconnecting. However, the USB C one still disconnects frequently even after power management adjustments. This results that I still cannot use the Oculus Link cable that I bought.
  • shadow2306shadow2306 Posts: 1
    NerveGear
    hello,
    any news on this?
    I can use oculus link without issue with a usb2 -> usb-c cable.
    i want to use the official usb-c cable and plug it to my rtx-2080 Ti (to use the very expensive cable and so that the headset also charges). However, it disconnects frequently (5/10min) leading to relaunching steam vr and loosing all progress in my game.
    It reconnects immediately and ask again to allow connection to the pc.
    The cable is brand new (and it's the second i try) and all drivers are up to date.
    Regards 
  • Ehukai_Ehukai_ Posts: 1
    NerveGear
    I have the same issue but it only happens with Steam VR. I had a USB C cable plugged into my RTX 2070 and it constantly disconnected. I switched to a USB 3-A  cable and it didn't really matter. I tried to play Alyx and it disconnected after about 10 minutes. I then played Wilson's Heart through (through the Oculus software) and got over an hour of game time with no issues. I'm going to try turning off the Nvidia in-game overlay as suggested above (I've already done everything else) and see how that goes. Fingers crossed...
  • LukeMcJonesLukeMcJones Posts: 6
    Brain Burst
    Any update on this? I'm getting exactly the same as what you guys are saying. At first it was fine, but now... its seconds into a game and I'm disconnected. Refresh rate perhaps?
  • KattobiKattobi Posts: 3
    NerveGear
    I'm gonna try to lower all my resolution and refresh rate settings down to normal lets see how long I can get this to last. Hopefully, this is the fix!
  • KattobiKattobi Posts: 3
    NerveGear
    Kattobi said:
    I'm gonna try to lower all my resolution and refresh rate settings down to normal lets see how long I can get this to last. Hopefully, this is the fix!
    Yeah, doesn't work crashed 20 mins in again... I really hope this issue gets fixed asap...
  • MystaMagooMystaMagoo Posts: 145
    Art3mis
    Most C type connections on a mobo are 3.1 gen 2 I believe?
    Don't think they have quite got 3.1 gen 2 'science' sorted yet.
    I don't know if different manufacturers have slightly different software approaches to their C types......

    My quest is fine on link with both A and C type,different PC's.
    My C type is on an AMD build which also has a 3.1 gen 2 A type,both work.

    Played Asgards Wrath over A type with quest last night,beat saber from my Steam library no problem also.
    This PC is intel build with a GTX1060,AMD has a GTX1080

    Intel build - no C type on mobo
    i7 5280k OC'd to 4ghz
    asus x99 deluxe
    SSD
    GTX1060
    16gb of 3200mhz

    AMD build
    Threadripper 1920x OC'd 4ghz
    asrock x399 taichi
    M.2
    GTX1080
    32gb of 3200mhz

    I also have software that lets me have a new pc in a different partition,can swap back n forth no problems.
    This allows me to have nothing in my gaming pc that I don't need,no printer drivers etc etc

    Willing to check over my builds to compare to yours,see if we can find this wrinkle.......
    Asrock Taichi - Threadripper 1920X - 32gb 3200mhz - GTX1080 - M.2 970 evo
  • Bdash32Bdash32 Posts: 1
    NerveGear
    Having this same issue. Had original quest and sold it awhile back but played with 3rd party cable never disconnected once plugged in to usb c port on rtx 2070. Bought quest 2 tried connecting getting the same disconnecting issue as everyone else. If it's a power distribution issue, don't understand why it's happening all of a sudden with quest 2 when it never happened with quest 1.
  • Aikidom666Aikidom666 Posts: 6
    Brain Burst
    Bdash32 said:
    Having this same issue. Had original quest and sold it awhile back but played with 3rd party cable never disconnected once plugged in to usb c port on rtx 2070. Bought quest 2 tried connecting getting the same disconnecting issue as everyone else. If it's a power distribution issue, don't understand why it's happening all of a sudden with quest 2 when it never happened with quest 1.
    Bdash32 said:
    Having this same issue. Had original quest and sold it awhile back but played with 3rd party cable never disconnected once plugged in to usb c port on rtx 2070. Bought quest 2 tried connecting getting the same disconnecting issue as everyone else. If it's a power distribution issue, don't understand why it's happening all of a sudden with quest 2 when it never happened with quest 1.
    exactly same pc and same problem, never happend on quest 1...but  its always disconnect on steamvr never on oculus library
  • Aikidom666Aikidom666 Posts: 6
    Brain Burst
    in steam setting,develop mode,reeboot usb port. it work for me
  • ImBadAtThiisImBadAtThiis Posts: 1
    NerveGear
    Can run games fine on VD wirelessly, but when it comes to running Link even though it's detected as a USB 3 connection, every time I click activate oculus rift on the Quest 2 it disconnects then reconnects my quest and pc. I've tried all these options above ^^^ and still haven't resolved the issue.
  • KattobiKattobi Posts: 3
    NerveGear
    So I haven't run into an issue with this after I tested a different USB port. Turns out it doesn't disconnect for me if I have my cable plugged into the USB-A slot on my graphics card! Hope this helped some people out that haven't tried using that port yet!
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