I've owned a Rift for a little over a couple years and am what you might call a "power buyer". I buy a lot of software here and on Steam and like a lot of people, I occasionally buy something that's simply not going to work out for whatever reason so I need to get a refund. Typically it's a straight forward process, but just recently, I had an issue with a bundled product that wouldn't allow a return. But within 24 hours after turning in a support ticket, Oculus had refunded my $$ on a one-time exception, but with a reminder that bundled product can't be refunded. I'm not sure the reason for that policy but it is what it is and I thank OR customer service for making a one-time exception for me. $30 bucks USD is $30 bucks.