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Please Help, Rift S is a total mess

Mi rift S is a complete mess. Display Port connection issues, sometimes when plugging the device, but from nearly a month now this crap of device just stopped working in mid-game after a random amount of time. It just stops tracking, the fucking light goes red and the image freeze, and a really annoying sharp noise starts ringing in the audio, and suddenly It just doesn't recognize the Display port anymore. 
Whenever that happens, I restart the device, but when I do, the image is shown but there is no Tracking at all until I restart my PC.
I Have done everything: 

  • Repair the app.
  • Delete the device and reconfigure again.
  • Updated the fucking windows.
  • Updated all the fucking drivers of Nvidia and Oculus.
  • Put the Oculus APP in beta mode. 
  • Plugin and unplugin the damn cables again and again and fucking again with all my patience and doing the correct procedures. 
Please if someone knows anything about this shit, help would be appreciated because I am so desperate. The damn thing doesn't have even a year since I Bought it and form a month to now just without a warning I am struggling every day to make the damn thing work properly and for what I see, these problems are not just mine, the majority of the users have these and the fucking Oculus Support service do not reply to any of the reports and just give generic and stupid solutions. I don't want to give up on the Rift S, but if this keeps like this I will 100% ask for a refund and get other devices from other brands because it is really frustrating to be constantly having major issues with a piece of hardware worth 400€, it is just not acceptable.

Comments

  • OculusSupportOculusSupport Posts: 954 Oculus Staff
    Hey @JovenTroll can you note your ticket number so that we can look into the situation and follow up on it? - Principe
  • kojackkojack Posts: 6,770 Volunteer Moderator
    edited September 15
    I've found the most common problem is power, the Rift-S is a bit more than some motherboards support on usb (afterall its powering 5 webcams, headphones, microphone, an lcd screen, wireless comms and inertial tracking all on a single usb port). A cheap powered usb hub can help a lot, I had a lot of disconnect and tracking lost issues until I moved to an Orico powered hub ($59au 5 years ago).
    Plus you can still use the hub for other stuff, I've got on it a Virpil throttle and joystick, 2 flash drives, a conference speaker, a H5 audio recorder, Rift-S, Rift CV1 and two charging cables for my headphones/Quest/phone.
    Author: Oculus Monitor,  Auto Oculus Touch,  Oculus Forum Tool,  Phantom Touch Remover,  Forum Dark Mode,  X-Plane Fixer
    Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
    Headsets: DK1, DK2, CV1, Rift-S, GearVR, Go, Quest
  • JovenTrollJovenTroll Posts: 4
    NerveGear
    edited September 16
    kojack said:
    I've found the most common problem is power, the Rift-S is a bit more than some motherboards support on usb (afterall its powering 5 webcams, headphones, microphone, an lcd screen, wireless comms and inertial tracking all on a single usb port). A cheap powered usb hub can help a lot, I had a lot of disconnect and tracking lost issues until I moved to an Orico powered hub ($59au 5 years ago).
    Plus you can still use the hub for other stuff, I've got on it a Virpil throttle and joystick, 2 flash drives, a conference speaker, a H5 audio recorder, Rift-S, Rift CV1 and two charging cables for my headphones/Quest/phone.
    After trying some things it seems like it has to do mainly with this of the USB power save as well as with the antivirus. I have to do further tests. But it is really annoying, to be honest, if it is something so critical for the Headset there should be instructions to do that in the installation guide and not wait until you are desperate and thinking you have wasted 400€ for nothing. 
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