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Pre ordered but facebook link failed and now have to view order as guest

Any way to link the order to my oculus account?

Comments

  • slickthrobslickthrob Posts: 1
    NerveGear
    Same problem.
  • VinohVinoh Posts: 68
    Hiro Protagonist
    Same here. Does it make any difference though?
  • ACID_REIGNACID_REIGN Posts: 5
    NerveGear
    yea same here, dont see the money deducted from my account either is this normal? 
  • DJCarlos123DJCarlos123 Posts: 4
    NerveGear
    It said on the purchase page funds will not be withdrawn until dispatch

  • DarkMoSDarkMoS Posts: 2
    NerveGear
    I had the same issue and was about to create a ticket but then I realized it may require to cancel and recreate an order which would mean pushing away the shipping date of 2 weeks. I will link the hardware to my account after I receive it :)
    For the payment they only take 1$ now to validate the card and take the full amount on dispatch.
  • ACID_REIGNACID_REIGN Posts: 5
    NerveGear
    DarkMoS said:
    I had the same issue and was about to create a ticket but then I realized it may require to cancel and recreate an order which would mean pushing away the shipping date of 2 weeks. I will link the hardware to my account after I receive it :)
    For the payment they only take 1$ now to validate the card and take the full amount on dispatch.
    ooo ok I c, that makes sense them. thanks for the help! cheers M8s!
  • caramelaucaramelau Posts: 2
    NerveGear
    Cool I'm not the only one with the guest portal issue lol
  • DvsSamuriaDvsSamuria Posts: 1
    NerveGear
    But I am still lost... what is a guest portal? How did I step into it? Do I get my quest 2 if they haven't charged me for one?
  • ACID_REIGNACID_REIGN Posts: 5
    NerveGear
    But I am still lost... what is a guest portal? How did I step into it? Do I get my quest 2 if they haven't charged me for one?
    yes but you should have gotten an email confirmation. start there first. cheers M8 
  • KayTanneeKayTannee Posts: 5
    Brain Burst
    The order number came up, but then I tried to log in and lost that page. The login required that I confirm my account with pin sent in email. Which never came through either. A few hours later logging in again, those new pins are coming through. I'm guessing the email server was overloaded, but its not sending out backlog. So I have no idea what my order confirmation is or even, really if its been done successfully as there's no deduction from account.
  • DJCarlos123DJCarlos123 Posts: 4
    NerveGear
    If you have the email, Click the order number at the top, and it will take you to the guest portal
  • DJCarlos123DJCarlos123 Posts: 4
    NerveGear
    Do oculus staff read these posts? I see lots of people asking the same question, but no answers...
  • rsmith152rsmith152 Posts: 1
    NerveGear
    edited September 18
    I believe i’m in the same boat. I 100% have an order number and I’m pretty sure I ordered as a guest. This is my first experience ordering something directly from Oculus. I have not received a confirmation email for the order nor has anything been charged to my account. I want to say thank goodness that I took a screenshot of the order number on my mobile, otherwise I’d have nothing to show for or refer to. It’s either I entered in my email incorrectly or there is some kind of delay in communicating this information to me. I’m a little worried, but feel I should remain confident that this will resolve and that I’ll get the hardware I pre-ordered the minute it was available. My wife is excited for this as much as I am. Sadly, my support ticket has gone unanswered. Crossing le fingers.
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