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Xbox controller not pairing

Hi, my quest 2 will not pair with an xbox control pad. This should work when paired through the oculus app or actual quest 2 under experimental options but although the quest 2 finds and attempts to connect to the control pad it doesn't actually connect just times out. The control pad itself works fine and managed to pair with the quest 1 without issues. Does anyone know if this is an issue or suggest a solution?

Comments

  • iannitramiannitram Posts: 2
    NerveGear
    Same issue.

    Equipment
    Quest 2. Xbox One (non-dongle) controller.

    I have gone through this a number of times now:
    I'm using using the app on the phone (android) which connects to the headset.
    I turn the controller on (slow blink) and set it to pairing mode (fast blink.)
    And then fire up the 'Add new controller' option on the phone.
    It scans and eventually sees the controller. I select it.
    The app now says the controller is paired.

    HOWEVER, the controller continues to fast blink through the pairing cycle before dropping into the slow blink cycle and then shutting off. Turning the controller on and attempted to do something in the headset does nothing. The controller never stops blinking which means it doesn't think it's paired to anything. The APP on the phone still thinks the controller is paired to the headset but neither the headset nor the controller do.

    I then unpair and try again with similar results. I have tried different locations in the house to account for interference. I have rebooted the headset multiple times (complete shutdown.) And I have swapped the batteries on the controller.

    When I observe this process through the lenses of the headset, whenever I tap the controller in the app to ADD it, through the lenses the world environment goes black for about a half a second and then comes back. So the headset is REACTING to the attempt to bluetooth pair with the controller but I never get a chance to confirm the pairing because the environment comes back immediately.
  • Shady0wlShady0wl Posts: 4
    NerveGear
    Exactly the same issue as me then. I've seen a few others on Discord with same problem so I'm hoping it will get patched. 

  • pelador2001pelador2001 Posts: 4
    NerveGear
    I have the same problem
  • Sito_pixelacosSito_pixelacos Posts: 2
    NerveGear
    same problem here, but yesterday it works perfectly.
  • WTFGamerWTFGamer Posts: 11
    Brain Burst
    It would be nice to hear back on this problem. I'm in the same boat.

  • Shady0wlShady0wl Posts: 4
    NerveGear
    I raised a ticket with Oculus, prob help if others do the same
  • WTFGamerWTFGamer Posts: 11
    Brain Burst
    Submitting ticket

  • iannitramiannitram Posts: 2
    NerveGear
    Update: I also attempted pairing through the headset's "Experimental Features" section. It hangs on 'contacting,' and never resolves.

    Submitted a ticket. Google 'Oculus Ticket' and it's the first result.

  • DonKeulitoDonKeulito Posts: 2
    NerveGear
    edited October 2020
    Same here. Neither pairing in app or headset works, keeps saying "Contacting"

    Pairing with Quest 1 works immediately
  • Dbix11Dbix11 Posts: 2
    NerveGear
    Same, why hasn't this been fixed yet? It seems to be a prevalent issue with many users
  • GreyD76GreyD76 Posts: 1
    NerveGear
    Same issue, have tried 3 different xbox one controllers
  • jibjib Posts: 2
    NerveGear
    Yeah this was working a few weeks ok, now it will never pair. grrr
  • ThePixelCowboyThePixelCowboy Posts: 10
    NerveGear
    Yea we are almost a month removed from release, this should be fixed by now. 
  • frtedfrted Posts: 3
    NerveGear
    What worked for me....
    1. turn off pass-through
    2. reboot quest
    3. try to connect your controller
    if that does not work try the same steps above but turn off hands
    hope it helps
  • Mr.Serious1Mr.Serious1 Posts: 6
    Brain Burst
    frted said:
    What worked for me....
    1. turn off pass-through
    2. reboot quest
    3. try to connect your controller
    if that does not work try the same steps above but turn off hands
    hope it helps
    this actually helped. i turned off the double tap side for passthrough feature, restarted and controller connected right away. thanks!
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