After a while of use, my Quest 2 will all of a sudden say it's not connected anymore, and when I go to wifi, all the 5GHz networks are now missing! I then only see the 2.4GHz networks. A reboot fixes this but it's happened over 3 times now. Is this a known issue? Is there any fix or anything I can try? I want to use 5GHz wifi!
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In just the day I've been using my Q2 I've "lost" my wifi like 5 times. It will say I'm not connected, and if I pull up the wifi networks it will ONLY show 2.4ghz networks around me. Then I just have to reboot the Quest 2 and the 5ghz networks will show back up.
Not an issue with my router, the 15 other 5ghz networks around me won't show up in the list too when this happens. Not to mention, my 5ghz network still works on all my other devices in the house, and just restarting the Quest 2 alone fixes it so all the 5ghz SSIDs show back up.
At first it could see all networks easily, after that update, it could sometimes see them all, then every single network in the list would disappear. I've made sure the router (D-Link DSL-3900) has different names for 2.4 and 5 ghz, even tried turning off 2.4 but no dice)
The only fix i've found is to turn OFF my router, restart my quest, connect it to my phones hotspot, and download games that way. Whenever the router wifi is live,the quest cannot see any wireless networks. It's the strangest thing.
Quest 1 has no issues.
I did the initial setup of my Quest 2 at work which has Netgear wifi. Was able to download most of my library fine with that.
I logged a support ticket, so hopefully they just tell me that it is fixed an imminent firmware update release. The only issue will be downloading it!
I set up one of my PCs with a 5Ghz wifi hotspot - this allows internet access and doesn't have the same issues as my primary wifi - but it doesn't allow me to see my network to watch movies, stream to Chromecasts etc. - which I would like to be able to do!
Have also tried....
- Various different wifi channels - to reduce congestion
- Wifi bands
- Using the Swifi app on Sidequest
I'd be willing to upgrade my whole wifi network to AX if I was certain that this would fix the issue - but without knowing what is really going wrong - I can't see myself forking out for new wifi for the house.This is what I got -
"Thank you for reaching us at Oculus Support.
We are glad to know that you had no problem wit your Quest 1 in connecting to 5GHz. I'd be happy to assist you today.
However regarding with your question, you will be notified if ever there would be any software updates that will support the 5GHz Wi-Fi connection.
If you need more assistance, please reach us back.Thank you for reaching us at Oculus Support.
We are glad to know that you had no problem wit your Quest 1 in connecting to 5GHz. I'd be happy to assist you today.
However regarding with your question, you will be notified if ever there would be any software updates that will support the 5GHz Wi-Fi connection.
If you need more assistance, please reach us back."
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My Quest 2 loses the 5ghz wifi connection after a period of time, then the 5ghz SSID is no longer visible in the list of available wifi networks (the 2.4ghz wifi remains but I dont connect to that one ever).
I thought it seemed to happen most often when it has just finished charging but I can't be sure.
I've experimented with my router wifi settings as much as I can but nothing seems to change it. Only a restart of the headset brings the 5ghz wifi back. No other devices suffer from this disconnect problem.
Should I raise a ticket with Oculus support? I really don't want to return the device, it's brilliant in every other regard.
My PC is wired, so currently I can use that to create a wifi 6 hotspot for the quest 2 when I am using virtual desktop.
Hopefully, Oculus will confirm there is an issue with some routers and will have a fix soon, before I just bite the bullet and buy a wifi 6 router.
"I was just reviewing the notes. Unfortunately we do not support Mesh networks. You have proven that the headset will work on a mobile network so we know that the WiFi on the headset is working. "
Very disappointed! There must be loads of people who have a mesh network and it works fine with other android devices.. what have they done with the Q2 implementation???
5ghz network all set up and working fine. You place the headset on standby and charging and when you come to use it again, the 5Ghz network has vanished.
Turning off wifi and turning it back on within settings doesn't fix it. All the headset does is display 2.4Ghz networks.
I tried an experiment earlier, where I setup an additional 5Ghz access point, so in effect had two 5Ghz networks.
Initially, as expected, both networks visible to the Quest 2. Both could be connected to, access the internet etc.
Placed the headset in standby on charge for a couple of hours.
Came back, brought headset out of standby and as before, no 5Ghz networks showing in the list, only 2.4Ghz available.
None of these are mesh networks as mentioned above. This is two separate routers, both different manufacturers.
It looks to me that when resuming from standby, the headset fails to wake/reinitialize the 5Ghz properly.
Really hoping this gets addressed soon, as judging by the increasing number of people experiencing this, it is quite obvious that this is a headset issue.
As others have said, rebooting the headset is the only way to get the 5Ghz visible again.
"Thank you for contacting Oculus Support.
I understand that you are having issues with the WiFi connection of your Quest 2. We appreciate the details you have provided for us about the things you already did. I'll be happy to assist you.
If users are having trouble connecting to WiFi please have the user do the following:
1. Use the app to disable and enable WiFi
2. Reboot your headset.
3. Factory reset your Quest 2. See the process of how to that, just click [here]
Note: It would be better to disable the dual-band feature of the router so devices can be on the same channel during casting and eliminate the device jumping to another channel which will disrupt the signal."
Trying to decide whether to RMA the headset.
By the way, has ANYONE tried to factory reset their headset to see if that works??
I can confirm same wifi disconnect/disappearing issues with my Quest 2 on 4 different routers with previous no connection problems with Quest 1 and any other devices in use.
Also, factory reset and dit not help at all.
Tried different settings and configuration to no avail.
[ Asus , Edimax, TP-Link (2)]
The disconcerting part is that the users that had this issue with Quest 1 continued to have the issues or had to implement these workarounds that should be fixed at a driver firmware level. But since Quest 1 works ok, my Quest 2 issue is different.
I tried different security settings in case it was an authentication bug, but nothing worked with 5GHz. Really wish this was a facebook memory from 4 years ago.
Like Jason.yee2, I also have a DLink DSL-3900, and have the exact same issues. I brought the quest 2 to my office today and it worked perfectly.
I checked out logcat while it was trying to search for networks at home and the wifi module kept throwing errors. No errors when I was searching at home.
It could be an issue with a specific chipset. The DLink DSL-3900 uses the Mediatek chipset, which isn't known as the best around. It's one of the strangest software issues i've ever seen.
Also should be noted that this isn't a cheap router. This bloddy thing cost me 350 AUD.
I would love to be able to diagnose what is ACTUALLY happening when we have unstable connections.
Telstra, guessing you're also an Aussie then? What about you jason.yee2?
Wondering if there is an issue with Australian wifi chipsets then? I'm no wireless network expert but during research it sounds like different countries have different standards/channels, etc. Perhaps there is some sort of issue with chipsets made for Australia?
I'm totally grasping at straws at this point because I have literally nothing else to go on.
I don't have any issues with my many 5GHz devices. (including Quest 1). The weird things I have noticed is that when it reboots and connects to 5GHz, and go to click Forget this network (before it disconnects by itself after a few minutes), I slowly see all the networks disappear and then I have to reboot again. I have also had issues where I will just try disabling and re-enabling wifi and sometimes, it gets stuck with something like "wifi starting.."
Until it gets fixed in an update or I buy a new router (would be good know what works as you mentioned), I can use my PC as a wifi hotspot. The PC is wired, and also has a Killer Wifi 6 module. I am also using virtual desktop which tells you link speed to the Quest2. At first it was showing 5GHz, but speed was just 286 Mbps. This is more of a windows thing, but after looking at forums, if I first connect my PC wifi to my 5Ghz network, and then turn on Hotspot, Virtual Desktop now shows link as 5Ghz 1200Mbps. (which is faster than if i had the d-link router in the mix).
I was hoping there is some way we can extract logs of oculus to look at....