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Quest 2 keeps losing 5GHz wifi! Keeps disconnecting

After a while of use, my Quest 2 will all of a sudden say it's not connected anymore, and when I go to wifi, all the 5GHz networks are now missing!  I then only see the 2.4GHz networks.  A reboot fixes this but it's happened over 3 times now.  Is this a known issue?  Is there any fix or anything I can try? I want to use 5GHz wifi!

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Comments

  • OculusSupportOculusSupport Posts: 1,078 Oculus Staff
    @cbcharlee Hi, if you haven't already, please create a support ticket with us here, as we would like to assist you with your issue. - Clint
  • PITTCANNAPITTCANNA Posts: 313
    Nexus 6
    restart your router and modem.
  • leoPWNadonleoPWNadon Posts: 19
    Brain Burst
    I'm getting the same issue on my new Quest 2, and it's not an issue with my router.

    In just the day I've been using my Q2 I've "lost" my wifi like 5 times. It will say I'm not connected, and if I pull up the wifi networks it will ONLY show 2.4ghz networks around me. Then I just have to reboot the Quest 2 and the 5ghz networks will show back up.

    Not an issue with my router, the 15 other 5ghz networks around me won't show up in the list too when this happens. Not to mention, my 5ghz network still works on all my other devices in the house, and just restarting the Quest 2 alone fixes it so all the 5ghz SSIDs show back up.

  • Scott-JonScott-Jon Posts: 36
    Brain Burst
    If you've got a router that has both 2.4 and 5 (especially a "smart steering" router), turn off the 2.4 and "forget" that connection on your phone (the phone with your Oculus app.

  • KenosaKenosa Posts: 2
    NerveGear
    Same thing happening to me here too, if I sleep the headset, after returning to it a few hours later no 5ghz wifi networks show in the list and it disconnects from my router and I cannot rejoin the network, I have to restart my headset then it works. (Luckily it restarts fast). Glad I'm not the only one with this issue, it really sucks! It only does this if it's been sleeping for an extended amount of time, more than an hour.
  • KenosaKenosa Posts: 2
    NerveGear
    Should we create a support ticket if it's a software/firmware bug?
  • dun4cheapdun4cheap Posts: 1
    NerveGear
    Add me to the list as well. I have a triband asus ac5300 router. All my ssids are unique. I see both of my 5ghz ssids and my 2.4. I can connect to them all. However eventually the 5 ghz are gone including the neighbors. Like the quests 5ghz just crashes. I have to reboot then they show up again. My phone is still connected to my 5ghz alone with other devices. I can also still see the neighbors 5ghz but just not from the quest 2. I have to restart the quest 2.
  • cbcharleecbcharlee Posts: 2
    NerveGear
    support ticket was created, and good to know i'm not the only one
  • JohnnyDioxinJohnnyDioxin Posts: 2,718 Valuable Player
    I had this with my original Quest. I'd thought my wireless was pretty flawless.

    Then I bought a new router (for other reasons) and found out that my wireless had in fact been well below par. I had zero issues with the new router.

    i5 9600k @4.5GHz; 16GB DDR4 3200; 6xSSD; RTX2080ti; Gigabyte Z390D Mobo
    Rift CV1; Index; Quest; Quest 2
  • brad_bellbrad_bell Posts: 1
    NerveGear
    edited October 18
    I too have have this issue; however, it seems to only happen when it is plugged in to power like the AC charging adapter or the Elite Battery Strap when the head set hits 100% charge it disconnects from the 5ghz network and will only show 2.4Ghz networks even when turning wireless off and back on, only a reboot of the HMD fixes it.  This does not happen on my Quest 1.  I have an ASUS RT-AC87U dual band router with different SSIDS on the two networks, I have even assigned a static IP address to the Quest to see if that would help, but no luck.
  • NGUDeathmateNGUDeathmate Posts: 7
    Brain Burst
    I've been having a plethora of wifi issues ever since the first update installed during initial setup.
    At first it could see all networks easily, after that update, it could sometimes see them all, then every single network in the list would disappear. I've made sure the router (D-Link  DSL-3900) has different names for 2.4 and 5 ghz, even tried turning off 2.4 but no dice)

    The only fix i've found is to turn OFF my router, restart my quest, connect it to my phones hotspot, and download games that way. Whenever the router wifi is live,the quest cannot see any wireless networks. It's the strangest thing.
  • eric.pommereric.pommer Posts: 4
    NerveGear
    Add me to the list of wifi problems.  Can't get it to stay connected for more than a couple minutes, after which it says it can't detect any networks.  A hard reboot solves the problem, but it comes back again after another minute or two.
  • mattmeticulousmattmeticulous Posts: 1
    NerveGear
    I have this issue too. After my Quest 2 sleeps long enough to disconnect itself from WiFi (>30 min), I can no longer see any 5GHz WiFi signals. I can still see all 5GHz networks (across more than one router) on my phone and can still see all 2.4 GHz signals from the same router on my Quest 2. Restarting the Quest is the only way to solve. This happens every time the Quest is put to sleep for >30 minutes.
  • jason.yee2jason.yee2 Posts: 9
    Brain Burst
    Same issue with my D-Link  DSL-3900. 2.4/5Ghz Smart Connect is enabled, but looks like other people have tried troubleshooting those settings. Disconnects after a few minutes and then I can see no wifi at all. Rebooting Quest 2 connects again, but not long enough to download anything.

    Quest 1 has no issues.

    I did the initial setup of my Quest 2 at work which has Netgear wifi. Was able to download most of my library fine with that.

    I logged a support ticket, so hopefully they just tell me that it is fixed an imminent firmware update release. The only issue will be downloading it!


  • LipertyLiperty Posts: 4
    NerveGear
    This is driving me insane.  Considering sending back my Quest 2 - I have raised a support ticket and tried lots of things to resolve.  I have an Orbi mesh wifi setup that works perfectly for the many devices I have connected - Android, iOS, PCs, smart stuff.  When I connect I can't see network drives and the connection is terrible.  I have tried a using an old Telstra Router as a Wifi hotspot but that didn't seem to help either.  I'm wondering if it's actually the wifi or something about how my network is configured or devices on it that the Quest 2 takes issue with - very hard to diagnose.
    I set up one of my PCs with a 5Ghz wifi hotspot - this allows internet access and doesn't have the same issues as my primary wifi - but it doesn't allow me to see my network to watch movies, stream to Chromecasts etc. - which I would like to be able to do!
    Have also tried....
    • Various different wifi channels - to reduce congestion
    • Wifi bands
    • Using the Swifi app on Sidequest
    I'd be willing to upgrade my whole wifi network to AX if I was certain that this would fix the issue - but without knowing what is really going wrong - I can't see myself forking out for new wifi for the house.
  • jason.yee2jason.yee2 Posts: 9
    Brain Burst
    edited October 24
    Did anyone get any support for this? They don't seem very helpful, but maybe I got the facebook support team.


    This is what I got -

    "Thank you for reaching us at Oculus Support.

    We are glad to know that you had no problem wit your Quest 1 in connecting to 5GHz. I'd be happy to assist you today.

    However regarding with your question, you will be notified if ever there would be any software updates that will support the 5GHz Wi-Fi connection.

    If you need more assistance, please reach us back.Thank you for reaching us at Oculus Support.

    We are glad to know that you had no problem wit your Quest 1 in connecting to 5GHz. I'd be happy to assist you today.

    However regarding with your question, you will be notified if ever there would be any software updates that will support the 5GHz Wi-Fi connection.

    If you need more assistance, please reach us back."



  • paesanpaesan Posts: 68
    Hiro Protagonist
    Same issue with my D-Link  DSL-3900. 2.4/5Ghz Smart Connect is enabled, but looks like other people have tried troubleshooting those settings. Disconnects after a few minutes and then I can see no wifi at all. Rebooting Quest 2 connects again, but not long enough to download anything.

    Quest 1 has no issues.

    I did the initial setup of my Quest 2 at work which has Netgear wifi. Was able to download most of my library fine with that.

    I logged a support ticket, so hopefully they just tell me that it is fixed an imminent firmware update release. The only issue will be downloading it!


    I see in your comment you use smart connect, I have the Netgear RAX80, and I find that feature causes problems. You have a good router, I would try disabling smart connect. I am not having any issues with my Netgear, I don't use smart connect because many people in the Netgear forums reported it caused more problems. 
    Intel i7 7700k | Asus ROG Strix Z270E | G Skill Ripjaws 32GB 3200 | Asus GTX1080-O8G
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  • wobblyrampackwobblyrampack Posts: 5
    Brain Burst
    edited October 24
    @cbcharlee Same here, I thought I was the only one!

    My Quest 2 loses the 5ghz wifi connection after a period of time, then the 5ghz SSID is no longer visible in the list of available wifi networks (the 2.4ghz wifi remains but I dont connect to that one ever).

    I thought it seemed to happen most often when it has just finished charging but I can't be sure. 

    I've experimented with my router wifi settings as much as I can but nothing seems to change it. Only a restart of the headset brings the 5ghz wifi back. No other devices suffer from this disconnect problem.

    Should I raise a ticket with Oculus support? I really don't want to return the device, it's brilliant in every other regard.

  • jason.yee2jason.yee2 Posts: 9
    Brain Burst
    paesan said:
    I see in your comment you use smart connect, I have the Netgear RAX80, and I find that feature causes problems. You have a good router, I would try disabling smart connect. I am not having any issues with my Netgear, I don't use smart connect because many people in the Netgear forums reported it caused more problems. 
    Thanks for your suggestion! I disabled smart connect. Unfortunately, I had the same issue where wifi disconnects and all wifi networks disappear after a few minutes or if I put it sleep. However, I decided to just try 2.4GHz network. That has been stable, so I can use that for low bandwidth retro activities.

    My PC is wired, so currently I can use that to create a wifi 6 hotspot for the quest 2 when I am using virtual desktop. 

    Hopefully, Oculus will confirm there is an issue with some routers and will have a fix soon, before I just bite the bullet and buy a wifi 6 router.
  • LipertyLiperty Posts: 4
    NerveGear
    So... after 6 days waiting... I got the following response from Oculus support...

    "I was just reviewing the notes. Unfortunately we do not support Mesh networks. You have proven that the headset will work on a mobile network so we know that the WiFi on the headset is working. "

    Very disappointed!  There must be loads of people who have a mesh network and it works fine with other android devices.. what have they done with the Q2 implementation???
  • SciFi.SteveSciFi.Steve Posts: 2
    NerveGear
    edited October 24
    Had my headset a few days now and seeing exactly the same behaviour.
    5ghz network all set up and working fine. You place the headset on standby and charging and when you come to use it again, the 5Ghz network has vanished.
    Turning off wifi and turning it back on within settings doesn't fix it. All the headset does is display 2.4Ghz networks.

    I tried an experiment earlier, where I setup an additional 5Ghz access point, so in effect had two 5Ghz networks.
    Initially, as expected, both networks visible to the Quest 2. Both could be connected to, access the internet etc.
    Placed the headset in standby on charge for a couple of hours.
    Came back, brought headset out of standby and as before, no 5Ghz networks showing in the list, only 2.4Ghz available.
    None of these are mesh networks as mentioned above. This is two separate routers, both different manufacturers.
    It looks to me that when resuming from standby, the headset fails to wake/reinitialize the 5Ghz properly.
    Really hoping this gets addressed soon, as judging by the increasing number of people experiencing this, it is quite obvious that this is a headset issue.
    As others have said, rebooting the headset is the only way to get the 5Ghz visible again.
  • jason.yee2jason.yee2 Posts: 9
    Brain Burst
    This is content that VR youtubers normally love.
  • wobblyrampackwobblyrampack Posts: 5
    Brain Burst
    edited October 25
    I got the standard response back from Oculus.

    "Thank you for contacting Oculus Support. 

    I understand that you are having issues with the WiFi connection of your Quest 2. We appreciate the details you have provided for us about the things you already did. I'll be happy to assist you. 

    If users are having trouble connecting to WiFi please have the user do the following:
    1. Use the app to disable and enable WiFi
    2. Reboot your headset.
    3. Factory reset your Quest 2. See the process of how to that, just click [here]

    Note: It would be better to disable the dual-band feature of the router so devices can be on the same channel during casting and eliminate the device jumping to another channel which will disrupt the signal."

    Trying to decide whether to RMA the headset. 

    By the way, has ANYONE tried to factory reset their headset to see if that works??
  • DanniegoDanniego Posts: 4
    NerveGear
    +1
    I can confirm same wifi disconnect/disappearing issues with my Quest 2 on 4 different routers with previous no connection problems with Quest 1 and any other devices in use.
    Also, factory reset and dit not help at all.
    Tried different settings and configuration to no avail.
    [ Asus , Edimax, TP-Link (2)]




  • Seldo32Seldo32 Posts: 3
    NerveGear
    There's already a lot of good information here from others, but just throwing in my 2 cents. 

    When I first got it going on my 5G wifi, it would randomly freeze and stutter even though the sound would be normal.  I own a nice router, less than 3yrs old with big fat bunny ear antennae.  I ended up powering it off for about 10 min and moved it closer to my game room.  Its about 10 feet away through a door and now it plays near perfect, rarely get any lagging, freezing or stuttering.

    Ultimately a cheap $60 router from Walmart isn't going to do it, and if your current router is more than 5 years old it could be wearing out.  Turning it off for at least 10 min is important, not just a quick restart. 

    Let it sit off for a bit, get it as close to you as possible.  Now if only they could improve the headset + controller tracking.  I'm sick of losing to the game not recognizing sidearm swings.
  • jason.yee2jason.yee2 Posts: 9
    Brain Burst
    I did a search for ""quest wifi disconnect"" and it appears many users had similar issues with Quest 1. I don't have any issues with my Quest 1. The issue is just with the Quest 2 using the same router (D-Link DSL-3900).

    The disconcerting part is that the users that had this issue with Quest 1 continued to have the issues or had to implement these workarounds that should be fixed at a driver firmware level. But since Quest 1 works ok, my Quest 2 issue is different.

    I tried different security settings in case it was an authentication bug, but nothing worked with 5GHz. Really wish this was a facebook memory from 4 years ago.



  • NGUDeathmateNGUDeathmate Posts: 7
    Brain Burst
    edited October 27
    Still an ongoing issue, but it's almost definitely an incompatibility with some routers and the quest 2.
    Like Jason.yee2, I also have a DLink DSL-3900, and have the exact same issues. I brought the quest 2 to my office today and it worked perfectly.

    I checked out logcat while it was trying to search for networks at home and the wifi module kept throwing errors. No errors when I was searching at home.

    It could be an issue with a specific chipset. The DLink DSL-3900 uses the Mediatek chipset, which isn't known as the best around. It's one of the strangest software issues i've ever seen.

    Also should be noted that this isn't a cheap router. This bloddy thing cost me 350 AUD.
  • LipertyLiperty Posts: 4
    NerveGear
    Still an ongoing issue, but it's almost definitely an incompatibility with some routers and the quest 2.
    Like Jason.yee2, I also have a DLink DSL-3900, and have the exact same issues. I brought the quest 2 to my office today and it worked perfectly.

    I checked out logcat while it was trying to search for networks at home and the wifi module kept throwing errors. No errors when I was searching at home.

    It could be an issue with a specific chipset. The DLink DSL-3900 uses the Mediatek chipset, which isn't known as the best around. It's one of the strangest software issues i've ever seen.

    Also should be noted that this isn't a cheap router. This bloddy thing cost me 350 AUD.
    I'd like to know which routers DO work really well... I have a Linksys EA-9500AU Router and a Orbi Mesh Wifi AP - RBR50 - neither of these provide a stable connection... even after setting up a 5Ghz dedicated guest channel on the Orbi.  I even tried an old Telstra modem as a Wifi AP - and found that wasn't good either.. which leads me to wonder if it's actually something about the network that's causing Quest 2 to wig out - rather than the Wifi connection??

    I would love to be able to diagnose what is ACTUALLY happening when we have unstable connections.
  • NGUDeathmateNGUDeathmate Posts: 7
    Brain Burst
    edited October 27
    Liperty said:
    Still an ongoing issue, but it's almost definitely an incompatibility with some routers and the quest 2.
    Like Jason.yee2, I also have a DLink DSL-3900, and have the exact same issues. I brought the quest 2 to my office today and it worked perfectly.

    I checked out logcat while it was trying to search for networks at home and the wifi module kept throwing errors. No errors when I was searching at home.

    It could be an issue with a specific chipset. The DLink DSL-3900 uses the Mediatek chipset, which isn't known as the best around. It's one of the strangest software issues i've ever seen.

    Also should be noted that this isn't a cheap router. This bloddy thing cost me 350 AUD.
    I'd like to know which routers DO work really well... I have a Linksys EA-9500AU Router and a Orbi Mesh Wifi AP - RBR50 - neither of these provide a stable connection... even after setting up a 5Ghz dedicated guest channel on the Orbi.  I even tried an old Telstra modem as a Wifi AP - and found that wasn't good either.. which leads me to wonder if it's actually something about the network that's causing Quest 2 to wig out - rather than the Wifi connection??

    I would love to be able to diagnose what is ACTUALLY happening when we have unstable connections.

    Telstra, guessing you're also an Aussie then? What about you jason.yee2?

    Wondering if there is an issue with Australian wifi chipsets then? I'm no wireless network expert but during research it sounds like different countries have different standards/channels, etc. Perhaps there is some sort of issue with chipsets made for Australia?

    I'm totally grasping at straws at this point because I have literally nothing else to go on.
  • jason.yee2jason.yee2 Posts: 9
    Brain Burst

    Telstra, guessing you're also an Aussie then? What about you jason.yee2?

    Wondering if there is an issue with Australian wifi chipsets then? I'm no wireless network expert but during research it sounds like different countries have different standards/channels, etc. Perhaps there is some sort of issue with chipsets made for Australia?

    I'm totally grasping at straws at this point because I have literally nothing else to go on.
    Yes, I am in Australia. I was thinking exactly the same thing. Read many forums with other devices with a qualcomm chipset having issues. Qualcomm is in everything, except my router which is mediatek. 

    I don't have any issues with my many 5GHz devices. (including Quest 1). The weird things I have noticed is that when it reboots and connects to 5GHz, and go to click Forget this network (before it disconnects by itself after a few minutes), I slowly see all the networks disappear and then I have to reboot again. I have also had issues where I will just try disabling and re-enabling wifi and sometimes, it gets stuck with something like "wifi starting.."

    Until it gets fixed in an update or I buy a new router (would be good know what works as you mentioned), I can use my PC as a wifi hotspot. The PC is wired, and also has a Killer Wifi 6 module. I am also using virtual desktop which tells you link speed to the Quest2. At first it was showing 5GHz, but speed was just 286 Mbps. This is more of a windows thing, but after looking at forums, if I first connect my PC wifi to my 5Ghz network, and then turn on Hotspot, Virtual Desktop now shows link as 5Ghz 1200Mbps. (which is faster than if i had the d-link router in the mix).

    I was hoping there is some way we can extract logs of oculus to look at.... 

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