I was excited last night in trying my new headset and couldn't get off the ground. 1st I went into the google play store and updated the oculus mobile app. I already merged my facebook account with oculus when using my rift s. I was having problems logging in and I hit the new user button to see something but I saw that I better go back and start again. It wants me to continue creating a new user! No back button. I uninstalled the mobil app then reinstalled to no avail. I sent a support ticket. If I have to continue as a new user I'll probably lose all my previous apps I bought.