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Official link cable drain battery.

Hi guys I'm having an issue with the quest 2 connected with the original oculus link through USB C port. Basically it was still draining battery and after around 3 hours was at 15%.
Do you know if it's normal?
Thank you!
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Comments

  • PITTCANNAPITTCANNA Posts: 313
    Nexus 6
    some usb ports don't have the power capacity to offset the power required to run the link.

    Its a norm on some motherboard designs.

     
  • PITTCANNAPITTCANNA Posts: 313
    Nexus 6
    what you can do is remove extraneous devices from usb ports, to eliminate power draw.
  • PierpaoloObPierpaoloOb Posts: 6
    NerveGear
    Oh okay thanks  I'll try that.. And How can I check if that works ? 
  • PITTCANNAPITTCANNA Posts: 313
    Nexus 6
    just track your battery usage ie play times and % of battery.
  • PierpaoloObPierpaoloOb Posts: 6
    NerveGear
    I was thinking to an app    :D I'll do that than ! thanks a lot !
  • lukriellelukrielle Posts: 21
    Brain Burst
    Just made some test with link cable and another, on the usb-c 3.2 port of my pc.

    while it's plugged with official link cable on the pc it say charging but still lose battery % while the headset screen is on. But gain battery % while headset screen is off.
    done the same test with another cable usb 3.0, same result. (but not saying charing on the headset)

    then i plugged the cable and the AC adaptor given with the Q2  on the wall, and got same result. Still losing battery % while the headset screen is on.

    then i done the same test with my Q1, and while the link cable is plug the Q1 gain battery % while the headset screen in on.

    I think the problem lie in the Q2.


  • MarkT25810MarkT25810 Posts: 66
    Hiro Protagonist
    edited October 15
    lukrielle said:
    Just made some test with link cable and another, on the usb-c 3.2 port of my pc.

    while it's plugged with official link cable on the pc it say charging but still lose battery % while the headset screen is on. But gain battery % while headset screen is off.
    done the same test with another cable usb 3.0, same result. (but not saying charing on the headset)

    then i plugged the cable and the AC adaptor given with the Q2  on the wall, and got same result. Still losing battery % while the headset screen is on.

    then i done the same test with my Q1, and while the link cable is plug the Q1 gain battery % while the headset screen in on.

    I think the problem lie in the Q2.



    seems many people are having all sorts of issues with these headsets...it seems to be a case where the saying...you get what you pay for comes into play lol
  • john.zigmontjohn.zigmont Posts: 133
    Art3mis
    lukrielle said:
    Just made some test with link cable and another, on the usb-c 3.2 port of my pc.

    while it's plugged with official link cable on the pc it say charging but still lose battery % while the headset screen is on. But gain battery % while headset screen is off.
    done the same test with another cable usb 3.0, same result. (but not saying charing on the headset)

    then i plugged the cable and the AC adaptor given with the Q2  on the wall, and got same result. Still losing battery % while the headset screen is on.

    then i done the same test with my Q1, and while the link cable is plug the Q1 gain battery % while the headset screen in on.

    I think the problem lie in the Q2.



    seems many people are having all sorts of issues with these headsets...it seems to be a case where the saying...you get what you pay for comes into play lol
    This has nothing to do with the headset USB C port the specs must be 5V/3A this will charge the headset while in use when using with the Oculus Link Official cable the headset charges while playing. I had three other USB 3.1 Gen 1 to USB C the link function worked but they didn't charge while using the link function. 
  • MerlinStWahgwaanMerlinStWahgwaan Posts: 68
    Hiro Protagonist
    Also having a charing issues with the official link cable, as well as ANY cable using ANY usb port.

    And I KNOW my usb c port is full 5v 3A, I also checked the output on the usb port while using the headset, using USBDview, and it was outputting 5v3A.
    Thats my USB-C on my Alienware Area 51m gaming laptop.

    As for additional USB ports, I have a self powered USB hub, 60 watts, and with NOTHING plugged into it but the headset with a USB 3.1 A to C 8ft cable. That also allowed the headset to drain while using Virtual Desktop Wireless, no game even running.

    As well as, all 3 of the standard USB ports on my laptop directly, allowed the headset to drain, not using link and using link.

    It appears the Q2 is not capable of charing properly under usage... 
  • MerlinStWahgwaanMerlinStWahgwaan Posts: 68
    Hiro Protagonist
    edited October 15
    Also should be noted, the supplied charger that arrives with the Q2, is only 5v2A.

    So even using that with a longer cord and expecting it to stay charged while being used, isnt going to work.

    I'm done testing for tonight, tomorrow, im going to find one of my own stand alone 5v3A usb adapters, and try that, see what happens...
  • nalex66nalex66 Posts: 6,233 Volunteer Moderator
    The Quest 2 definitely doesn't charge as fast as the Quest 1 on my USB-C port and Link cable. Q1 gains charge quickly even while playing, while the Q2 either holds or drains slightly while in-game over Link. It may just be that the XR2 processor is much more power-hungry than the Snapdragon 835.
    i7 5820K @ 4.25GHz | EVGA GTX 1080 SC | Gigabyte GA-X99-UD4 | Corsair DDR4 3000 32GB | Corsair HX 750W
    SSDs: Intel 660p M.2 2TB, Samsung 860 Evo 1TB, 850 Evo 1TB, 840 Evo 1TB | Startech 4 controller PCIe USB 3.0
  • TomCgcmfcTomCgcmfc Posts: 2,872 Valuable Player
    @nalex66 Good to know mate, thanks.

    Custom built gaming desktop; i9 9900k (water cooled) oc to 5ghz, gtx 1080 ti, 32 gb 3000hz ram, 1 tb ssd, 4 tb hdd.  Asus  ROG Maximus xi hero wifi mb, StarTech 4 port/4 controller sata powered usb3.0 pcie card, PCI-E PCI Express to USB 3.1 Gen 2 card, Asus VG248QE 1080p 144hz gaming monitor, Oculus Rift cv1 w/2x sensors, Vive Pro w/2.0 base stations/controllers, Quest w/Link and VD wireless (good/close 5Ghz wifi and PC with Ethernet cable to my Router).

  • MerlinStWahgwaanMerlinStWahgwaan Posts: 68
    Hiro Protagonist
    Yes, I agree, its probably the upgraded processor and screen, BUT, its a major problem for the life of the device.

    The battery draining while being charged, is a huge problem for the life of the battery, pulling more than your putting in is crazy stress on a battery, and the heat will cause damage eventually.

    I think someone didn't do the math correctly when they built these, and didn't add in the power draw of some random component thats used with Link or somthing, and this is the result, a slow death while in use instead of a slow charging. 

    There unfortunately needs to be limits in the headset to stop this from happening, weather is power consumption limits for max cpu/cpu power draw, or the fan, or the screen brightness, or who knows what else they can do, but somthing definitely has to be done before we kill our headsets, or worse, someone's headset catches fire while in use like the Samsung phone batteries did. Different issue i know, but can have the same results.

    Hopefully they get on it right away, going to try to call support in the morning.
  • PierpaoloObPierpaoloOb Posts: 6
    NerveGear
    I agree that I think at this point is an headset problem. Do you think oculus will come up with an update for it ? Or there is nothing they can do ? 
  • lukriellelukrielle Posts: 21
    Brain Burst
    well if there's nothing they can do then that's what i call a defective product that need to be refund.
  • PierpaoloObPierpaoloOb Posts: 6
    NerveGear
    We need to understand if it's a defective one or if it's the quest 2 itself like this.
  • nalex66nalex66 Posts: 6,233 Volunteer Moderator
    edited October 16
    So I did a test with my power bank today (Anker PowerCore 10000PD). I plugged it in and checked the battery level in the Oculus UI menu; it said charging. I played for about 30 minutes with it plugged in. After getting out of my game, I checked again, and the charge had dropped about 10%. So it didn't drop as fast as if I was running just on battery (I would expect to lose about 20% in 30 minutes), but the charging circuit is definitely limited, at least while the device is running. This power bank is capable of pushing 18W, which should be more than enough to keep the headset charged. After playing, I switch the Quest off to standby, and left it plugged into the power bank. It charged up to full reasonably quickly.

    This seems like odd behaviour. From what I've read, when you use the Elite battery strap, the headset remains charged until the extended battery is depleted. I'm not sure why it wouldn't do the same when you're running on external power, either through the Link cable, or via a power pack.

    I'm also still puzzled as to why the Quest 2 comes with a 10W charger, while the original Quest used a 15W one. It almost seems like they've limited the power input capacity for some reason, except that this doesn't seem to apply when using the Elite battery strap. Very strange.
    i7 5820K @ 4.25GHz | EVGA GTX 1080 SC | Gigabyte GA-X99-UD4 | Corsair DDR4 3000 32GB | Corsair HX 750W
    SSDs: Intel 660p M.2 2TB, Samsung 860 Evo 1TB, 850 Evo 1TB, 840 Evo 1TB | Startech 4 controller PCIe USB 3.0
  • MerlinStWahgwaanMerlinStWahgwaan Posts: 68
    Hiro Protagonist
    nalex66 said:
    From what I've read, when you use the Elite battery strap, the headset remains charged until the extended battery is depleted. I'm not sure why it wouldn't do the same when you're running on external power, either through the Link cable, or via a power pack.

    I'm also still puzzled as to why the Quest 2 comes with a 10W charger, while the original Quest used a 15W one. It almost seems like they've limited the power input capacity for some reason, except that this doesn't seem to apply when using the Elite battery strap. Very strange.
    If this is true, than there is another huge problem.

    My headset does not stay charged on the elite battery strap either....

    Both the headset and external battery drop, at uneven rates as well.... but the headset is always at a lower battery level. Especially after about 1 hour of game play, installing games, and playing with settings without any removal of the headset from my face.

    I do agree the battery drop is much less with the headset connected to the Link cable, or the elite battery strap, but neither of them keep the headset at 100%, or even above 80%.

    I'm really disappointed in this.
    The battery issue may be the only reason I have to return the unit, and thats very disheartening because it's a huge problem that can't be ignored and requires a solution or the devices won't last.
  • PITTCANNAPITTCANNA Posts: 313
    Nexus 6
    The 10 watt to 15w was a few cents in cost savings.  To most users this is a non issue, to some they are overthinking it.

    Keep in mind they are probably working on updates to optimize power usage they just don't have enough data or code experience dealing with the new build.

    For vr i really can't really play past 2 hrs just from comfort standpoint.  So just wait for bit and they will start optimizing the quest 2 for real world usage.

  • enigma01enigma01 Posts: 980
    3Jane
    I’ve just tested with mine and it’s the same for me too. Battery level was 81% at start, played Stormland for a about 30 mins and battery had dropped to 69%

    I have it connected to my USB C port on my Acer Triton 500, it would keep my Quest 1 fully charged whilst gaming. 
  • MerlinStWahgwaanMerlinStWahgwaan Posts: 68
    Hiro Protagonist
    edited October 16
    The 10 watt to 15w was a few cents in cost savings.  To most users this is a non issue, to some they are overthinking it.
    Ummm, its not a non issue if you know how powerd/electrical devices work. If it requires 15w but you give it 10w, that can and will cause damage to components over usage and time. 

    Edit: Think of it this way, sure, turned off, the 10w charger makes no difference.  You could charge from a 2w charger with the unit off, it would just take longer to charge.
    BUT how about your cell phone? Wouldn't you be upset if your brand new cell phone, came with a lower wattage charger than required to run the device powered on, and could ONLY be charged while turned off? And that having it turned on and using it to say, check your email or watch YouTube, would not allow the battery to continue charging, but in fact would allow it to discharge, while still plugged in...?


    For vr i really can't really play past 2 hrs just from comfort standpoint.  So just wait for bit and they will start optimizing the quest 2 for real world usage.
    Lool..2hrs... really? Umm... I play in over 6 hour sessions in VR quite often, I love Elite Dangerous, and if I cant do that with a WIRED connection because my internal battery is dying when it should be charging, thats a serious issue for a brand new device that was DESIGNED to do exactly that. And considering the Q1 worked and still works PERFECTLY to keep the device charged while using Link, and this device is litterally the same with some slightly new hardware, but identical enough, there is no excuse for the batteries to be draining while using Link.
  • nalex66nalex66 Posts: 6,233 Volunteer Moderator
    edited October 16
    ...
    My headset does not stay charged on the elite battery strap either....

    Both the headset and external battery drop, at uneven rates as well.... but the headset is always at a lower battery level. Especially after about 1 hour of game play, installing games, and playing with settings without any removal of the headset from my face.

    I do agree the battery drop is much less with the headset connected to the Link cable, or the elite battery strap, but neither of them keep the headset at 100%, or even above 80%.
    That's interesting. I took my comments on the Elite battery strap from the UploadVR review. He says he played until the extended battery was depleted (about 3 hours) and he still had 75% in the headset battery.

    I plan to spend more time playing over Link this weekend, so I'll see how it goes for longer play sessions. If the unit can't be powered externally to extend playtime, that's a bit of a downer. Of course, battery management could always be tweaked with firmware revisions in future updates.

    Edit: According to this support article, the Elite battery strap should be used up first before the headset's internal battery gets used.
    i7 5820K @ 4.25GHz | EVGA GTX 1080 SC | Gigabyte GA-X99-UD4 | Corsair DDR4 3000 32GB | Corsair HX 750W
    SSDs: Intel 660p M.2 2TB, Samsung 860 Evo 1TB, 850 Evo 1TB, 840 Evo 1TB | Startech 4 controller PCIe USB 3.0
  • MerlinStWahgwaanMerlinStWahgwaan Posts: 68
    Hiro Protagonist
    edited October 16
    I'm going to give standalone Beat Saber and Vader Immortal E1, a good 1-2 hour session later today, with the elite battery strap and headset starting from 100%, unplugged from all cables... see what happens...

    I already have them installed, and downloaded my Imagine Dragons pack of songs, so I should good to play offline/solo, but the device will still be on my wifi and signed in ect....

    I'll come back after I try this session and post my results as well....

    I'll try Elite Dangerous SteamVR with my Link cable tomorrow, Saturday, and see what happens with that too....
  • nalex66nalex66 Posts: 6,233 Volunteer Moderator
    I've read some comments on Reddit that once the Quest battery is down to 78%, the charging circuit kicks in at a higher rate and the battery charge stops dropping, but it doesn't gain charge. In my testing last night on Link and today with my powerbank, I was above 80% the whole time. It will be interesting to see what happens with longer play sessions.
    i7 5820K @ 4.25GHz | EVGA GTX 1080 SC | Gigabyte GA-X99-UD4 | Corsair DDR4 3000 32GB | Corsair HX 750W
    SSDs: Intel 660p M.2 2TB, Samsung 860 Evo 1TB, 850 Evo 1TB, 840 Evo 1TB | Startech 4 controller PCIe USB 3.0
  • enigma01enigma01 Posts: 980
    3Jane
    nalex66 said:
    I've read some comments on Reddit that once the Quest battery is down to 78%, the charging circuit kicks in at a higher rate and the battery charge stops dropping, but it doesn't gain charge. In my testing last night on Link and today with my powerbank, I was above 80% the whole time. It will be interesting to see what happens with longer play sessions.
    But I started at 81% and dropped to 69%? I’ll try some more over the weekend too from fully charged for longer session and see what happens then. 
  • nalex66nalex66 Posts: 6,233 Volunteer Moderator
    enigma01 said:
    nalex66 said:
    I've read some comments on Reddit that once the Quest battery is down to 78%, the charging circuit kicks in at a higher rate and the battery charge stops dropping, but it doesn't gain charge. In my testing last night on Link and today with my powerbank, I was above 80% the whole time. It will be interesting to see what happens with longer play sessions.
    But I started at 81% and dropped to 69%? I’ll try some more over the weekend too from fully charged for longer session and see what happens then. 
    I can't vouch for the statement, just relaying what I had read. I'll do my own testing this weekend and see what my unit does.

    I also saw a post that said Quest 2 is designed to not charge while in use. I could live with that if it would at least run entirely on external power and not deplete the battery when there is adequate external power available.
    i7 5820K @ 4.25GHz | EVGA GTX 1080 SC | Gigabyte GA-X99-UD4 | Corsair DDR4 3000 32GB | Corsair HX 750W
    SSDs: Intel 660p M.2 2TB, Samsung 860 Evo 1TB, 850 Evo 1TB, 840 Evo 1TB | Startech 4 controller PCIe USB 3.0
  • DaftnDirectDaftnDirect Posts: 6,325 Volunteer Moderator
    edited October 16
    nalex66 said:
    Edit: According to this support article, the Elite battery strap should be used up first before the headset's internal battery gets used.
    I wonder if that wording is misleading and needs one word added.... strap battery gets used up before the internal battery get used up. So they both drain but strap runs out first.

    Maybe it's a result of tests to limit overcooking the internal battery. Putting a limit on the charge in order to extend the life... or reduces risk of overheating.

    I assume this isn't an issue when using Link to run PCVR? has that been mentioned already? I haven't read the whole thread.

    Edit: the OP mentions Link but was that running PCVR or just to charge whilst playing Quest games?
    Intel 5820K [email protected], Titan X (Maxwell), 32GB Corsair Vengeance DDR4, ASRock X99 Taichi, Samsung 500Gb 960 Evo M.2, Corsair H100i v2 Cooler, Inateck KTU3FR-4P USB 3 card, Windows 10 Pro v2004 (19041.508)
  • nalex66nalex66 Posts: 6,233 Volunteer Moderator
    nalex66 said:
    Edit: According to this support article, the Elite battery strap should be used up first before the headset's internal battery gets used.
    I wonder if that wording is misleading and needs one word added.... strap battery gets used up before the internal battery get used up. So they both drain but strap runs out first.

    Maybe it's a result of tests to limit overcooking the internal battery. Putting a limit on the charge in order to extend the life... or reduces risk of overheating.

    I assume this isn't an issue when using Link to run PCVR? has that been mentioned already? I haven't read the whole thread.
    The actual wording is “Your Quest 2 will use up all of the charge in the Elite Strap With Battery before it starts to use up the internal battery.”

    Even with Link and a 15W USB C port, the battery drains slowly (perhaps at half the rate of running on battery alone). I hope to test this weekend whether it keeps draining at the same rate all the way down.
    i7 5820K @ 4.25GHz | EVGA GTX 1080 SC | Gigabyte GA-X99-UD4 | Corsair DDR4 3000 32GB | Corsair HX 750W
    SSDs: Intel 660p M.2 2TB, Samsung 860 Evo 1TB, 850 Evo 1TB, 840 Evo 1TB | Startech 4 controller PCIe USB 3.0
  • DaftnDirectDaftnDirect Posts: 6,325 Volunteer Moderator
    And that's Link running PCVR games, not just Link cable charging during Quest gaming?
    That's surprising as the XR2 should be lightly loaded.
    Intel 5820K [email protected], Titan X (Maxwell), 32GB Corsair Vengeance DDR4, ASRock X99 Taichi, Samsung 500Gb 960 Evo M.2, Corsair H100i v2 Cooler, Inateck KTU3FR-4P USB 3 card, Windows 10 Pro v2004 (19041.508)
  • MerlinStWahgwaanMerlinStWahgwaan Posts: 68
    Hiro Protagonist
    Yes, while running PCVR games... hit me hard playing No Mans Sky yesterday 
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