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Charged But NO shipping details

Shablap
Honored Guest
Anyone charged for the the Quest 2 and not get a shipping notification?  
2 REPLIES 2

cherylmac13
Explorer
Yes I have and I have raised several support tickets and been on three chats and no help whatsoever. No-one can locate my product anywhere. It says it has been shipped for weeks now but the courier company has never received it to get to me. I raised a support ticket last Sunday and was told worst case to hear back from them - 96 hours. Not heard from them so I have now been told another 3-5 working days. I have reported this to my bank as theft - which lets face it -it IS OCULUS. If there is a problem with THEIR supplier chain it is not the fault of the customer. Disgusting company that needs to sort its customer support out. I have even tried to reach out to them on Instagram - nothing - they really don't care. AVOID. 

Shablap
Honored Guest
Thanks, Good idea on theft.  I'm going to do the same thing via paypal. Along the same lines, I ordered from Google and the device arrived in 2 days.