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New Facebook Rules for Oculus Users!

kevinw729kevinw729 Posts: 5,907 Valuable Player
edited October 2020 in General

This would seem to underpin the feeling that some posters on other forums have voices that the Facebook management are not enamored with the previous Oculus community and want to achieve a "hard reset" over what has passed. Totally distancing themselves from the previous Oculus userbase and focusing on the brand new uplands envisaged for the Quest-2, with no pesky baggage. It is the kind'a ultimate slap in the face to the 12-month old Rift-S and Quest-1 community who may also have brought a Quest-2, hoping they would be able to pick which platform they could use dependent on what they wanted to do that day!

Like all things currently, I am sure the devil is in the details - and can be rolled back at any time if the backlash proves embarrassing. 




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Comments

  • RuneSR2RuneSR2 Posts: 7,449 Valuable Player
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  • kevinw729kevinw729 Posts: 5,907 Valuable Player
    One of the posters on the Oculus Quest Facebook forum just go this back:
    "Facebook's Oculus Support team has confirmed that users with multiple Oculus headsets may not use the same Facebook account on each headset at the same time."

    It seems the comment from Facebook Connect 2020 that you could have one friend use your 12-month old VR hardware while you use the new Quest-2 you just brought is now not valid!

    Sure the backlash to this news will force a roll back!
  • OmegaM4NOmegaM4N Posts: 1,147
    Wintermute
    FB, the gift that keep on giving, or it his case taking away. lolt
  • MaxxgoldMaxxgold Posts: 521
    Neo
    Everyone has seen how Oculus has treated their user base. As soon as their latest device is released, they move on and leave all those devices un supported. I bought into Steam for VR, as soon as I saw how they discontinued support for the OG Rift. 


    If you are still purchasing Oculus products, you just have to realize the negatives before you purchase. I gave in and bought a Quest last year, because it was so amazing. I knew going in that it may be discontinued, so, just realize that before purchasing. 

    Going forward though, I most likely will not be spending any money on Oculus. I can’t use a product when a company over and over again, does its customers wrong. 
  • kevinw729kevinw729 Posts: 5,907 Valuable Player
    edited October 2020
    When you see pictures like this across the forums:


    It should not take a rocket scientist to tell that you have a lot of people that were intending to have multi-user gaming in their household.

    And when you also encourage your newly acquired studio to release a product like this:



    Its also should not take a metal leap of understanding that you will have a lot of family and friends expecting to play.

    No doubt Facebook had a plan to release a "Friends and Family" log on account feature, but that this was not launched with the product, and is expected to come out in at least a years time - is no solution.

    While at the same time, the management is so confused, that they have not passed on to their support teams to defuse this situation, and not answer questions in this manner:



    It is these failures of corporate governance that seems to be steeling defeat from the jaws of a victorious launch!


    EDIT - Oh and before someone tries to call us a "hater" for bringing this up - or claims its not an "issue"; just a slice [image] of the seething rage that is on the Oculus Quest Facebook forum at this moment after the news broke a few hours ago!


  • Digikid1Digikid1 Posts: 2,506 Valuable Player
    Facebook is getting dumber and dumber....I mean they are trying to PURPOSELY drive people away it seems.


  • kevinw729kevinw729 Posts: 5,907 Valuable Player
    Digikid1 said:
    Facebook is getting dumber and dumber....I mean they are trying to PURPOSELY drive people away it seems.



    There are some incredibly smart and talented people there - but there is also a culture that sometimes can prove self defeating. We also have to understand that Facebook has a long term objective in place. Some of the previous Oculus execs found this counter to what they wanted to achieve in this sector and moved on.

    The question has to be, is this just a one off "flash in the pan" - or is there a fundamental infrastructure in place that will block multiple use - as there are several buyers who purchased multiple units and will not like this news. But as I have said before, given enough bad publicity and Facebook has a habit of rolling back directives. 
  • kevinw729kevinw729 Posts: 5,907 Valuable Player
    Its nice to see that as we speculated, saner heads have intervened. 

    Well placed sources now say that the situation on the multiple use of headsets is actually being addressed and has been put down to communication errors. 

    A plan has now been put in place to have a friends, family and close users extension - though information on how this will be implemented has yet to be revealed.

    I think Facebook could have saved themselves a lot of grief if they had lead with this rather than the statement before. Hopefully this can be put into practices ASAP to avoid any "accidental" banning, and bricking of new purchases. 
  • kojackkojack Posts: 7,228 Volunteer Moderator
    All this started because someone on reddit posted a conversation they had with an unnamed support person.
    But can anybody point to where in the Oculus terms of service this rule actually occurs? Or is this just a support person who doesn't really know the rules?

    The terms of service do say (section 2.2) you can let others use your headset and account, and you will be responsible for them not breaking the terms.

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  • ZenbaneZenbane Posts: 16,887 Valuable Player
    edited October 2020
    kevinw729 said:
    I think Facebook could have saved themselves a lot of grief if they had lead with this rather than the statement before.

    There is no grief going on at all though. So, no grief to be saved from. People on forums complaining are going to happen no matter what. But that's not how grief works.

    Oculus Quest sales are up. Community memberships are up. Facebook Stock is up. None of that is grief.

    Facebook deals with consumer complaints of every nature all the time. That's not called "grief," that's called: "doing business."
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  • ZenbaneZenbane Posts: 16,887 Valuable Player
    Completely agree there, nalex. There was a video shared that said Facebook is banning people with multiple accounts. Yet here I am going strong with mine, and all of my friends with multiple Facebook family accounts (for years) are still doing just fine.

    And when I watched the video, it didn't even prove a case where it's happening. It was just a video that shows the same articles and reddit posts that we've all already seen. And then jumps to hyperbole conclusions.

    There's obviously "some" valid concerns and legitimate issues. But it's hard to address the valid concerns (let alone solution for them) when so much fake news, clickbait, and hyperbole is used to muddy the waters.
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  • nalex66nalex66 Posts: 6,373 Volunteer Moderator

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  • ZenbaneZenbane Posts: 16,887 Valuable Player
    It really is humorous to me that Facebook and Oculus need to clarify this. I mean... gosh... they literally sell 2 headsets on their website right now: Quest and Rift. So of course people can use the same account on more than one headset.

    lmaf
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  • kevinw729kevinw729 Posts: 5,907 Valuable Player

  • ZenbaneZenbane Posts: 16,887 Valuable Player
    I actually already logged in to my Quest 2 with both my Business account and my Zenbane account. Granted, the process wasn't clean as I had to do a factory reset on the Quest 2 in order to switch it over.

    This is only because the current software doesn't have a damn LOG OUT feature yet lol

    But no doubt that Facebook will make an update to address this. 
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  • snowdogsnowdog Posts: 8,122 Valuable Player
    kevinw729 said:
    When you see pictures like this across the forums:


    It should not take a rocket scientist to tell that you have a lot of people that were intending to have multi-user gaming in their household.

    And when you also encourage your newly acquired studio to release a product like this:



    Its also should not take a metal leap of understanding that you will have a lot of family and friends expecting to play.

    No doubt Facebook had a plan to release a "Friends and Family" log on account feature, but that this was not launched with the product, and is expected to come out in at least a years time - is no solution.

    While at the same time, the management is so confused, that they have not passed on to their support teams to defuse this situation, and not answer questions in this manner:



    It is these failures of corporate governance that seems to be steeling defeat from the jaws of a victorious launch!


    EDIT - Oh and before someone tries to call us a "hater" for bringing this up - or claims its not an "issue"; just a slice [image] of the seething rage that is on the Oculus Quest Facebook forum at this moment after the news broke a few hours ago!



    It also doesn't take a rocket surgeon to realise that a portion of those headsets have more than likely been bought by people intending to scalp due to what was assumed by many to be a short supply of the things. Some of those people raging are probably raging because you can still buy the things for £299 and £399 on Amazon and from Oculus lol  :D

    Also, if you're reading the Quest Facebook Group you should have seen that Oculus Support have just corrected an error previously made by someone from Oculus Support.



    So everyone needs to stop getting their proverbial knickers in a twist.  B)

    You're all very welcome.
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  • ZenbaneZenbane Posts: 16,887 Valuable Player
    It's not just here where folks are getting tired of the alarmist knicker twisting, @snowdog

    Saw this today on Facebook:



    I read the 41 comments, which are all people insulting the OP for posting "fake news" (actual quote from one of the comments).

    The "anti" train is going to be out of commission soon due to the sheer number of mass consumers that are buying Quest 2 and actually happy with the result.
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  • snowdogsnowdog Posts: 8,122 Valuable Player
    Facebook could cure COVID-19 and people would STILL complain about it lol :D
    "This you have to understand. There's only one way to hurt a man who's lost everything. Give him back something broken."

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  • jabjab Posts: 314
    Trinity
    edited October 2020
    nalex66 said:


    Please note that while the message clarifies there will be no ban (anything else would have been ridiculous), it also uses careful wording that does not mention or clarify if there currently is a problem using two or more headsets with one account.
    And reading between the lines on the last statement, it would seem they want each user to sign in using separate accounts on the same headset when swapping or using multiple headsets. Gotta get and link that precious information for each person to increase resale worth you know..
  • RuneSR2RuneSR2 Posts: 7,449 Valuable Player
    Even made the front page of Blue's News, lol - sometimes I do wonder if it's really true that any publicity is good publicity...


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  • ZenbaneZenbane Posts: 16,887 Valuable Player
    jab said:

    Please note that while the message clarifies there will be no ban (anything else would have been ridiculous), it also uses careful wording that does not mention or clarify if there currently is a problem using two or more headsets with one account.

    Why would they have to clarify that, if the only thing people were asking about is the banning? Many of us actually use multiple headsets with one account. It has never been a problem. Using GO and Quest 1 and Rift with a single account is not a problem. Never has been. Facebook doesn't have to clarify a non-existent issue lol.

    Since you don't actually use any Oculus products yourself, a lot of the stuff you read from Oculus is going to stand out as lacking in information. But it's not Oculus job to cover every tiny detail in order to prevent non-Oculus owners from finding something to complain about. Respectfully, it seems like you're just fishing for things to put a negative spin on here.
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  • nalex66nalex66 Posts: 6,373 Volunteer Moderator
    jab said:
    nalex66 said:


    Please note that while the message clarifies there will be no ban (anything else would have been ridiculous), it also uses careful wording that does not mention or clarify if there currently is a problem using two or more headsets with one account.
    And reading between the lines on the last statement, it would seem they want each user to sign in using separate accounts on the same headset when swapping or using multiple headsets. Gotta get and link that precious information for each person to increase resale worth you know..
    How does it not clarify if there is currently a problem using two or more headsets with one account? It specifically says "using the same Facebook account on two or more headsets simultaneously will NOT get your account banned" and also that it is not against the ToS. That seems pretty clear that there is no problem (from a rules standpoint) with using two headsets with one account (even at the same time).

    There is a logistical problem, due to some apps not being able to handle multiple users under the same username, but this is addressed in another statement (quoted above, but not in my post) where they mention their plan to allow multiple users to sign into the device using their own Facebook accounts. This allows any Facebook user to have their own VR username and avatar, and it means that your guest is not appearing as you in VR. This seems to me to be a practical, sensible solution that is consistent with the rest of their user policy, and finally gives us a way to share our headsets with friends and family and play multi-player between our own devices.
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  • cmat100cmat100 Posts: 48
    Brain Burst
    edited October 2020
    @RuneSR2 - Hell, it's made the Metro  (It's a free newspaper you'll find everywhere on a bus, train and drain in the UK)


    I know it's off-topic,  but the annoucement of FB cloud *gaming - fat internet pipe and you've got PCVR,  except the PC is in the bit-barn.

    *EDIT
  • kevinw729kevinw729 Posts: 5,907 Valuable Player
    There have been some concerns voiced that after the Weekends promise from Oculus that more information on the actual situation regarding multiple accounts that we have returned to radio silence.

    I really hope that what was done to obfuscate the poor information originally supplied by a Oculus staffer to the member of the public was not just filling to try and defuse the media, and that they have no intention of clarifying the situation?
  • ZenbaneZenbane Posts: 16,887 Valuable Player
    kevinw729 said:
    I really hope that what was done to obfuscate the poor information originally supplied by a Oculus staffer 

    That's not what obfuscate means nor how it works. What Oculus did was "clarify" the poor information that was originally given. When someone clarifies something, they are doing the literal opposite of obfuscation.

    they have no intention of clarifying the situation?


    The situation was already clarified. 

    As for the work itself, Oculus is working on their own timeline, like every other organization. Their goal is to achieve success; their goal is not to work so fast that they appease those who consistently hope they fail. 
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  • snowdogsnowdog Posts: 8,122 Valuable Player
    Everything that he said ^^^^ 😁😎😁
    "This you have to understand. There's only one way to hurt a man who's lost everything. Give him back something broken."

    Thomas Covenant, Unbeliever
  • kevinw729kevinw729 Posts: 5,907 Valuable Player
    edited October 2020
    snowdog said:
    Everything that he said ^^^^ 😁😎😁

    Yes @snowdog - we know, we know! :smiley:
  • RuneSR2RuneSR2 Posts: 7,449 Valuable Player


    Uh-oh...  :D  
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  • ZenbaneZenbane Posts: 16,887 Valuable Player
    edited January 8
    There's an actual article from The Gamer that helps clarify Trump's VR usage: https://www.thegamer.com/trump-facebook-ban-oculus-quest/




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